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HM Reviews

3.1 Rating 408 Reviews
D
Happiness Grade
D

Delivery - Average

50.00%
Industry Average
However, extremely long delivery times are unacceptable and I'm not ordering from them anymore.
posted 1 year ago - Sanja
I was told that the website stated it was a 10 day delivery in my view at no point during the pruchae or delivery confirmation was this stated or I would have opted tyo collect from a store.
posted 1 year ago - Catherine Dearlove
Disgusted with there customer service. Highly disappointed.. Delayed delivery, returns cancellation and refund policies are pathetic. Got the wrong delivery center address so couldn't do d self pick up. Nobody from the HnM or delivery partner could give me the exact status of my parcel. And 24hrs deadline to revert kept on extending to almost forever but no solution.
posted 3 years ago - Priyanka
When checking with an unsympathetic and uncouth customer service person, they referred me to their delivery policy in fine print that orders more than Ten Thousand pesos is taxable.
posted 3 years ago - Anonymous
I never got the package after an H&M agent guaranteed me of delivery and refund.
posted 3 years ago - Lucy Meckler
MAJOR WARNING: DO NOT PLACE AN ORDER EXPECTING DELIVERY FOR THE HOLIDAYS! I agree with previous reviewer.
posted 4 years ago - Mimi B
I think the delivery service is draconian I don’t think I’ve had a service so slow in the modern era. It says 8 and I can tell you if you get in 8 days your doing really well No thanks
posted 4 years ago - Stephen McKeen
I put the wrong address for my delivery and called 2 hours later to change or cancel it because there is no way I could get it from my old address.
posted 4 years ago - Antonina
Order ID: #13549081692 Date of Order: 9th June, 2020 Items Ordered: Item 1: Art No: 0860663002010 Item 2: Art No: 0697564011019 Total Payable Amount: Rs1773(Paid) Mode of Payment: Card Estimated Delivery date(EDD): 6-13days as per H&M Standard delivery policy Current Order Status: In Progress(means not yet shipped) Country: India Directly reach out to me via checking the account details via H&M and contact me on the provided number or email.
posted 4 years ago - Akaitab
I have no problem with H&M not about the quality or delivery but about the discount codes and staff behavior.
posted 4 years ago - Maria