HM Reviews

“ Ever since H&M switched to DoorDash, my packages always go missing! The customer service is terrible. They do not care about what happens to your paid items or how they are delivered. Then, they tell you that you have to wait two weeks for a refund! Shop elsewhere; H&M does not care about your business. ”

“ Only gave 1 star as had too! My order arrived on Feb 29th, I sent this back on the same day!! Got an email from H&M to say it had arrived back at the warehouse on 11th of march!!!! Then today 22nd of march the warehouse have emailed me to say the parcel is OK and they will refund me within the next 14 days!!!!! How the hell does it take 36 days to refund someone!!!! Any other business next, zara, tkmaxx, even taking your items back in store your refunded in a few day less then a week. ”

“ My order of a pack of 5 briefs was delivered wrongly as a single brief. Customer service promised a proportional refund but I received only about a half refund which is totally dishonest. Totally useless customer service. ”

“ Charged 8 times for same item and no refund Ordered a pair of pants less than 24 hours ago woke up this morning to text messages from my bank saying that my card had been charged 8 different times for the same item. ”

“ When I called today to find out where my order is that I ordered on 4-11-23, the rep had zero clue and offered a refund. ”

“ I had returned two items and received refund for only one. ”

“ Refund policy is absolutely garbage. ”

“ Now after 15 days I am told that the warehouse team is saying that they didn’t receive my 5 other items which were returned also on 12/12/22 but they received only 1 item so refund of only 1 item will be made. The courier guy from Bluedart is wearing the leggings or the ware house guy. That’s how charity happens in Christmas. ”

“ The return service is unprofessional and for 14 to 30 days after the pickup one has to wait for the money to come back in account. No exchange facility means you go and buy the same product in a different size and wait for the earlier refund to happen for a month. It’s like blocking money. Not acceptable and customer friendly. ”

“ So I now have to wait 10 working days before I the delivery can be considered lost and I get a refund. ”