Login
Start Free Trial Are you a business?? Click Here

Hobby Lobby Reviews

2.0 Rating 408 Reviews
21 %
of reviewers recommend Hobby Lobby
2.0
Based on 408 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2 out of 5
Returns & Refunds
Returns Process
Could Be Better

Write Your review

Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 5 star review on 3rd July 2024
Michelle R. Schofield
Hobby Lobby 5 star review on 3rd July 2024
Michelle R. Schofield
26
Anonymous
Anonymous  // 01/01/2019
I ordered a specific model truck from Hobby Lobby and I received a completely different item, yes it was a truck model but not at all what I wanted. This was such a waste of time for me now I have to go return the items I received and I am so disappointed that I did not get what I ordered. I never would have expected a store like this would do bait and switch to get rid of old stock in place of what you ordered, this is crazy and this is what I told them. I will never ever buy anything from Hobby Lobby D Gifford Pgh Pa 15216
Helpful Report
Posted 22 hours ago
Good afternoon I very rarely shop with your store due to all the negative reviews that I hear about, but I was given a gift card for the holidays and figured why not. First off what I don't understand is why you don't ship from a regional Warehouse like the rest of the world does, therefore there would be no reason to wait several days up to 2 weeks for something to come out of Texas that is clearly older (possibly outdated) merchandise ridiculously overpriced. Secondly, very agitated to see the item purchased and other items, that I chose to purchase somewhere else due to the price, instantly 40% off when I went online verify my package was going to make it here today. Third, and my biggest problem is every time I go on FedEx to confirm it's location.. it says that it left Texas yesterday has no update of being in my area, has no update of when it could be delivered, it doesn't even show that it's in the same state. This is not good for my business nor is it good for my customers who depend on me to deliver their wants and needs in an efficient time so therefore I will not recommend your company to any of my followers, friends, or clients until such time y'all have reorganized your shipping and delivery system. Thank you for your time hope you work out these problems and that one day I may not only be able to use your services and the materials that you sell for my items but I can promote to my people and suggest that they go to you for all their needs instead of Amazon and other places.
Helpful Report
Posted 1 week ago
I purchased a craft for my nieces ages 3 and 5 years old. The craft was damaged. I tried to return it and get store credit. They wouldn’t give me either the cashier was rude and the manager was rude .
Helpful Report
Posted 1 week ago
There is a rogue parking lot attendant that is taking pictures of people's license plates honking at them telling them they can't sit on the curb, that they can't park their car waiting on an elderly companion to come out who doesn't walk so well to get in the car. Despicable Behavior and Hobby Lobby does nothing to rectify this disgusting! I will no longer be shopping at any Hobby Lobby ever again. He is harassing people.
Hobby Lobby 1 star review on 27th December 2024 Hobby Lobby 1 star review on 27th December 2024
Helpful Report
Posted 2 weeks ago
Product shipment appears to be lost. Told they won’t do anything until 5 BUSINESS DAYS without the package being scanned somewhere in the shipping process. At that point they will open an investigation to determine what happened to my shipment. The help line simply hung upon me after saying they can only follow company policy…. Period! I’m out $30 plus $10 for shipping costs…. And no Christmas gift.
Helpful Report
Posted 4 weeks ago
Hobby lobby has almost everything you need for all seasons and occasions.
Helpful Report
Posted 1 month ago
Do not waste your time looking online for anything at hobby lobby if it's out of stock. That's why they're offering 60% off because you can't get it. Very disappointed. Christmas special was out of stock before Thanksgiving. Can't get it. Found one an hour and a half away in a store but couldn't purchase on the phone or have it held for me. Absolutely no response but corporate blah blah blah when I expressed my concern. Kind of a modern-day bait and switch. Save your time
Helpful Report
Posted 1 month ago
Visited the Selma NC location and Drake was stocking the isles. He seen us looking at Christmas trees and asked if he could help. He took our selection to the front counter so we did not have to try to shop with the tree in the chart. He was up front when we were checking out and brought the tree over to our checkout. He also was very quick when we asked for an item that was high on the shelf. He came with a latter and smile. Offered if he could help with anything else. Refreshing to see someone with such great customer service and willing to help. As other employees in the store walked right by us and never made eye contact. Great job Drake.
Helpful Report
Posted 1 month ago
Please make a check out line ONLY for returns. Even at this very busy time of year, waiting behind a line of 20, then being treated badly when l thought that l finally reached the front? More than one associate was more than unkind. I was told several different directions as to what line was even for returns. First it was one, two, and three, then l found out l waited forever for nothing. I decided to just donate the items. Your associates are obviously WAY overworked or underpaid.
Helpful Report
Posted 1 month ago
I bought beautiful fall wreaths from hobby lobby, saved me time from making them.
Helpful Report
Posted 1 month ago
I bought all my Christmas decorations here. Had a great selection.
Helpful Report
Posted 1 month ago
How many times a day must we see your commercials about the the 2 neighbors and the Xmas ornaments…it’s on 7-10 times a day…it’s ridiculous…as well as your reputation …I would pmt set foot in any of your stores..
Helpful Report
Posted 1 month ago
Hobby Lobby sucks to begin with but now you guys want to be racist huh wow hopefully that gets you guys nowhere your stores pathetic the people who own Hobby Lobby are pathetic so pretty much you guys are saying you pick and choose who can celebrate what holidays cause you don't want to Carrie hanakusta I hope this is your downfall so if u Celebrate anything but Christmas Hobby Lobby doesn't want your businesses what they're saying allegedly but we all know what that means
Helpful Report
Posted 1 month ago
Every time I go to hobby lobby, there lines are extremely long. Usually only have 1register open.Its extremely frustrating.
Helpful Report
Posted 1 month ago
Support Michael’s Great stores. Great people , great selection. Accepting to all as the Bible says unlike Hobby Lobby
Helpful Report
Posted 1 month ago
Usually have friendly staff and enjoy visiting but today cashier T-1732 Amariee in Louisville Ky store #312 changed that. She was rude and very unfriendly. Makes me think twice about coming back.
Helpful Report
Posted 2 months ago
They don’t record the item numbers and it is a problem when you’re returning things even with the receipt. Items on clearance are not returnable. They lost this customer.
Helpful Report
Posted 3 months ago
I am a hobby lobby shopper. I used to love hobby lobby and word go any time I needs a cool gift. Lately I cant stand the store. You don't have any metal signs with the great sayings. To me it looks like a different store. Nothing good. Also hobby lobby always had something 50%off. Now Nothings 50% ONLY 40%. NOW Hobby lobby like just like every other store and I liked it when it had different things. Unique things . Fun stuff and fun gift ideas now nothing. Whoever is the store buyer has the say of what is trending they are off.
Helpful Report
Posted 3 months ago
I shop at the Newark Hobby Lobby often. There is a employee there and her name is Toni. Toni is very kind helpful and very knowledgeable about her store. Hobby Lobby needs to know what a awesome/ great employee they have there. She knows where every item is when asked and she also can help more than one person at a time. Toni is just great. Thank you for having such a great employee.
Helpful Report
Posted 3 months ago
Contacted the store and Customer Service about the Only Hobby Lobby in our area that did not order the mum supplies for our Kids high school, I mean none! When I reached out to the Store they said sorry! When I reached out to the Customer Service they said use Christmas ribbon. When they said a manager was available the send me to voice mail. So I guess I am left with writing review since they think that 2,000 Students don't need supplies for their mums. Disappointing.
Helpful Report
Posted 3 months ago
Hobby Lobby is rated 2.0 based on 408 reviews