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Hobby Lobby Reviews

2.0 Rating 420 Reviews
22 %
of reviewers recommend Hobby Lobby
2.0
Based on 420 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 1 star review on 17th January 2025
C. Dereimer
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 5 star review on 3rd July 2024
Michelle R. Schofield
27
Anonymous
Anonymous  // 01/01/2019
I asked many staff (6) where I could locate an item I was sent mant locations, 1 staff was a manager he sent me to the other side of the store & told me there were people over there that could help me. The 6th person finally took the time to TAKE ME to the item. Staff need more training on customer assistance, not telling people they don't know or sending people on a wild goose hunt. Shame on your management team for not knowing store merchandise.
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Posted 1 week ago
Fabrics dept. has a most helpful and truly kind person. Brenda helped me to quickly get the material measurements for my first baby quilt. She was so knowledgeable and disarmed me totally about the frustration of having to make this quilt for my great grandson. I thank y’all for the warmth and smiles. This my favorite place to shop for everything I need and more . God Bless !
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Posted 2 weeks ago
I spend a hour or more every time in the line unacceptable
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Posted 3 weeks ago
The custom framing dept, associate name Janet helped tremendously with my canvas questions, she provided all kinds of options she was very kind and helpful and to top it off she did it the same day within an hour my order was done and I was very happy. If you have any canvas questions or framing this lady works wonders. Thank you Janet for your work. Very satisfied customer here.
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Posted 3 weeks ago
I ordered a Alaskan Hauler kit online they sent me a California Hauler which is not even available on their site. They stand behind the caption saying product can differ, which means they can send anything they want and they will not work with you for a return. I will never shop at Hobby Lobby, I hate bait and switching companies like this, I will not miss them when they go under.
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Posted 4 weeks ago
The employees have ABSOLUTELY ZERO sense of urgency. I'm always waiting 20min+ in the line every time I have to go. I absolutely hate having to visit this Frisco location.
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Posted 4 weeks ago
The framing department is absolutely fabulous. Jay and the young lady that work there that helped me on various projects that I knew would be difficult to frame because they were fabric embroideries. I had six large embroideries that they framed for me and they looked absolutely fabulous when I went to pick them up. I asked them what they thought I should use for matting colors to go with my project and they offered insight and suggestions that made me feel really comfortable with decision that I made. I couldn't be happier with them as they went that extra mile and the outcome is absolutely beautiful. My thank you to the framing department.
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Posted 1 month ago
I ordered 2 bird feeder protection domes. 1st of all the shipping cost was as much as the price of the domes. 2nd, the domes are cheap pieces of plastic. 3rd, the hardware doesn’t fit the Shepards hook the feeders are hanging on. 4th, the cheap plastic and the small light weight hardware would not hold up to the weight of the feeder. 5th, the refund policy is a joke. I was told by customer service that I can take this hunk of junk to the local Hobby Lobby for store credit and not for the money I paid or I ship it back at my expense and only get credit for the one I didn’t open. I have spent a lot of money down through the years at Hobby Lobby but will never ever spend another penny there again. I wish there was a zero star rating I could give.
Hobby Lobby 1 star review on 17th January 2025
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Posted 1 month ago
Grace M was amazing she helped me with my Christmas item. Any questions I ask her she was very helpful. Thanks Grace you are amazing.God bless you 🙏🏼
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Posted 1 month ago
I’m writing to you to let you know I have unsubscribe from your ads and will no longer shop at Hobby Lobby. After you donated huge amounts to Trump I realized you don’t represent my values but, rather your bank account. You don’t stand for democracy and are in favor of Trumps oligarchy cabinet! You are an embarrassment to Christ when you support these actions. I too am against abortion but, letting women die in parking lots is not Christian. You don’t represent the teachings of God at all. I think you need to read the Bible once again and align yourself to what Jesus says. My hope is that others follow suit. Michael will get my future business.
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Posted 1 month ago
I ordered a specific model truck from Hobby Lobby and I received a completely different item, yes it was a truck model but not at all what I wanted. This was such a waste of time for me now I have to go return the items I received and I am so disappointed that I did not get what I ordered. I never would have expected a store like this would do bait and switch to get rid of old stock in place of what you ordered, this is crazy and this is what I told them. I will never ever buy anything from Hobby Lobby D Gifford Pgh Pa 15216
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Posted 1 month ago
Good afternoon I very rarely shop with your store due to all the negative reviews that I hear about, but I was given a gift card for the holidays and figured why not. First off what I don't understand is why you don't ship from a regional Warehouse like the rest of the world does, therefore there would be no reason to wait several days up to 2 weeks for something to come out of Texas that is clearly older (possibly outdated) merchandise ridiculously overpriced. Secondly, very agitated to see the item purchased and other items, that I chose to purchase somewhere else due to the price, instantly 40% off when I went online verify my package was going to make it here today. Third, and my biggest problem is every time I go on FedEx to confirm it's location.. it says that it left Texas yesterday has no update of being in my area, has no update of when it could be delivered, it doesn't even show that it's in the same state. This is not good for my business nor is it good for my customers who depend on me to deliver their wants and needs in an efficient time so therefore I will not recommend your company to any of my followers, friends, or clients until such time y'all have reorganized your shipping and delivery system. Thank you for your time hope you work out these problems and that one day I may not only be able to use your services and the materials that you sell for my items but I can promote to my people and suggest that they go to you for all their needs instead of Amazon and other places.
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Posted 1 month ago
I purchased a craft for my nieces ages 3 and 5 years old. The craft was damaged. I tried to return it and get store credit. They wouldn’t give me either the cashier was rude and the manager was rude .
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Posted 1 month ago
There is a rogue parking lot attendant that is taking pictures of people's license plates honking at them telling them they can't sit on the curb, that they can't park their car waiting on an elderly companion to come out who doesn't walk so well to get in the car. Despicable Behavior and Hobby Lobby does nothing to rectify this disgusting! I will no longer be shopping at any Hobby Lobby ever again. He is harassing people.
Hobby Lobby 1 star review on 27th December 2024 Hobby Lobby 1 star review on 27th December 2024
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Posted 1 month ago
Product shipment appears to be lost. Told they won’t do anything until 5 BUSINESS DAYS without the package being scanned somewhere in the shipping process. At that point they will open an investigation to determine what happened to my shipment. The help line simply hung upon me after saying they can only follow company policy…. Period! I’m out $30 plus $10 for shipping costs…. And no Christmas gift.
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Posted 2 months ago
Hobby lobby has almost everything you need for all seasons and occasions.
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Posted 2 months ago
Do not waste your time looking online for anything at hobby lobby if it's out of stock. That's why they're offering 60% off because you can't get it. Very disappointed. Christmas special was out of stock before Thanksgiving. Can't get it. Found one an hour and a half away in a store but couldn't purchase on the phone or have it held for me. Absolutely no response but corporate blah blah blah when I expressed my concern. Kind of a modern-day bait and switch. Save your time
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Posted 2 months ago
Visited the Selma NC location and Drake was stocking the isles. He seen us looking at Christmas trees and asked if he could help. He took our selection to the front counter so we did not have to try to shop with the tree in the chart. He was up front when we were checking out and brought the tree over to our checkout. He also was very quick when we asked for an item that was high on the shelf. He came with a latter and smile. Offered if he could help with anything else. Refreshing to see someone with such great customer service and willing to help. As other employees in the store walked right by us and never made eye contact. Great job Drake.
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Posted 2 months ago
Please make a check out line ONLY for returns. Even at this very busy time of year, waiting behind a line of 20, then being treated badly when l thought that l finally reached the front? More than one associate was more than unkind. I was told several different directions as to what line was even for returns. First it was one, two, and three, then l found out l waited forever for nothing. I decided to just donate the items. Your associates are obviously WAY overworked or underpaid.
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Posted 2 months ago
I bought beautiful fall wreaths from hobby lobby, saved me time from making them.
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Posted 2 months ago
Hobby Lobby is rated 2.0 based on 420 reviews