Hobby Lobby Reviews

Name: Hobby Lobby
Rating: 2.06

2.1 Rating 436 Reviews

22 %

of reviewers recommend Hobby Lobby

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Metrics

2.1

Based on 436 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hobby Lobby is a Greedy company. The most recent thing they did was take away the 40% off coupon that they offered since for one regularly priced item and they have had that since the day they I opened. During a pandemic while people are hurting financially they take that away they should be ashamed and to call themselves a Christian company they are far from that. I will no longer shop there and Michael’s and Jo Ann fabric will get all my business now”

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Posted 4 years ago

“Very disappointed they lied. Said once the coupon stopped they would have more items discounted but it’s the same sales every week they always had.”

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Posted 4 years ago

“SO disappointed Hobby Lobby no longer offers ANY coupons!! I used to shop at Hobby Lobby at least once a week. There is a nearby Michael's, Joanne's and Hobby Lobby, I always chose Hobby Lobby due to the wonderful 40% coupon, well no more! I may as well go to Michael's or Joannes since they at least offer 20% off coupons. Hobby Lobby, so many of us are disappointed with your choice!! Bye bye.”

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Posted 4 years ago

“It no longer offers the weekly coupon and a lot of the generic art supplies are not included in the sales.”

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Posted 4 years ago

“They got rid of their 40% off coupon and prices are still ridiculous. No reason to go here anymore!”

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Posted 4 years ago

“Hi all Hobby Lobby fans, just a friendly reminder to never order from Hobby Lobby online, they have no cancel link and refuse to provide you with a pre-paid shipping label or refund shipping.”

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Posted 4 years ago

“Love Hobby Lobby but I was told you will no longer have in stock Jesus Loves Me Ribbon but you do carry plentyyyy of RainyRibbon. Doesn’t make sense. Well Amazon carries it.”

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Posted 4 years ago

“I went to our local Hobby Lobby to purchase a small amount of fabric to repair my chair. When I approached the counter the employee started to lecture me about "being kind"! Apparently a man who was standing off to my right and not at the counter had been there first. I didn't notice him because my peripheral vision isn't good. I told the man to go ahead but be insisted that I go ahead. Then the employee goes to the rack orders me to step back. Just a really bad attitude! I will never go back!”

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Posted 4 years ago

“Thank Goodness!!! They got rid of crazy coupons and just offer weekly discounts. At Joanna you spend so much time at check out only to find half the coupons don’t work for some reason. Good Job (again) Hobby Lobby in taking care of your customer!!”

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Posted 4 years ago

“My local Hobby Lobby refused to honor my 40% off coupon from their phone app! They said they no longer honor it but before I went I pulled up the coupon. It was good until March 27. Today is the 26th. If they are not going to honor it, why is it still on the app! I felt like I was being ripped off big time. From now on I will do all my shopping at Michaels!”

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Posted 4 years ago

“My Two Sons Were Looking Forward To By Two Items And When We Got To The Cash Register They Said They Were No Longer Doing Coupons.I Am Very Disappointed With Their Service Because They Were I Bit Rude. This Was The One On Hobby Lobby, Northlake Boulevard, Lake Park, FL”

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Posted 4 years ago

“Every time I go to the Laredo store the manager always acts that I am stealing.I am a Christian and I see what he is doing. I use to like to go to the store but how many other people feel that they are stealing. Bad training of the managers there and unprofessional.I feel that I am targeted every time I go but now I will not go and I will tell others not to go!”

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Posted 4 years ago

“You no longer have on line coupons. I was told covid hit hobby lobby hard so they did away with them. Really? I went to your store in Ocala Florida and purchased $261 of items for a nursery some of which were not on sale. Got home and hung everything on the walls. The person working the register said that if I brought my receipt back the next week they could check the item number and could adjust the price of the items that went on sale. She said nothing about having to bring the items back in. When I got to the store I was told I would have to bring the items in. Well that cost me around $50-60. Won’t shop there again.”

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Posted 4 years ago

“The lines in this store just DO NOT MOVE.”

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Posted 4 years ago

“50% off posted everywhere in store. I get up to register & before being rung up. The cashier says you have to pay full price for these items. I said, they were hanging on the end cap with a sign posted 50% off. I was told in small print it is 50% off for table top items. This is so misleading!! Not to mention I stood in line for 20mins or more. I don't care to shop at this store ever again.”

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Posted 4 years ago

“Hobby Lobby has great craft supplies, but I am disappointed in their doing away with their 40% off one item coupons. I was already disappointed with their decision to get rid of coupons for teachers, but this latest one may keep me from shopping there ever again.”

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Posted 4 years ago

“Hobby Lobby customer service is poor. I waited in line for 30 minutes. Informed the floor manager that the two ladies at the register are very slow. She was not friendly and told me to just wait patiently you for the are trainees at the register. I told her to open another register for the line was getting longer and people are waiting for so long. The store is at Landmark Plaza. This is suppose to be a Christian store but the manager is not at all kind and sympathetic to the customer. I’m not impressed with this company.”

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Posted 4 years ago

“They no longer have 40 percent off coupon an there is model kits an they were way over priced”

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Posted 4 years ago

“Horrible customer service. Had to wait in line for 30 minutes. Cashier would not call for assistance.”

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Posted 4 years ago

“I ordered two shelves only for them both to be damaged when they arrived. And the company does not allow exchanges or returns in store for damaged items. And the process for returning online is a serious pain.”

Hobby Lobby 1 star review on 7th March 2021

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Posted 4 years ago

Hobby Lobby is rated 2.1 based on 436 reviews