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Hobbycraft Reviews

3.3 Rating 130 Reviews
D
Happiness Grade
D

Delivery - Average

50.00%
Industry Average
Made a large order specifically from Hobbycraft because I needed Next Day Delivery.
posted 2 years ago - Anonymous
The thing that killed this purchase was the delivery option vasty over priced and extremely slow. I would expect a company of this size to have next day delivery as standard. Unfortunately I will be buying from Amazon in the future.
posted 2 years ago - Anonymous
Ordered 2 items last week which were due for delivery on the Friday.
posted 2 years ago - Anonymous
so ordered online next day delivery that not happened also.
posted 3 years ago - Ian
Placed an order for goods and requested a delivery address different from billing address which clearly states you can do on their order form.
posted 3 years ago - C Bartram
Same old, offers next day delivery and it's not next day. Don't offer next day delivery if it isn't a service you can provide, especially if it's with Hermes. Unfortunately no idea where my parcel is (as Hobbycraft don't have it and neither do Hermes) and I don't have my £200 cricut. I'll await my PayPal chargeback.
posted 3 years ago - Anonymous
First time ordering from Hobbycraft, placed an order for £75+£6.50 delivery. Tracking number was sent the following day but that was 4 days ago. Used web site contact form and was told delivery would be today but today myhermes tracking says they're 'expecting it'. No idea from here. I may use in store but won't be using them ever again for delivery.
posted 3 years ago - Anonymous
Never recomend this company to anyone!!!! They are thief!!!! Dont waist your time and money. The worst experience ever in my life!!! Per 1 month time they didnt'deliver any of 3 expensive parcels. I lost my customers because of so poor company. You can pay for next day delivery or order small or large parcel you never will get any anyway. Money and time robbers!! Criminals!
posted 3 years ago - Anonymous
Appalling service. I ordered 6 items. Only received one item. Waited a week in delivery! Tried calling no one answered (currently on the phone). Used the “Contact form” on their website no one got back to me. Will be raising an issue with PayPal instead to get my money back.
posted 3 years ago - E Malik
Paid for next day delivery. Arrived 2 days late. Complained 3 times, no response from their customer service and no refund for next day delivery. Wont be using them again and have told many friends too.
posted 3 years ago - Alison Harper