Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 516 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

Royal Connections

Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

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“Мошенники. Списали дважды сумму с карты, но машину выдать отказываются, потому что им нужна кредитная карта, а без кредитной карты машину не дают, и деньги не возвращают. Не связывайтесь с этой компанией. Теперь предстоят развирательства, чтоб вернуть свои деньги.”

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Posted 3 years ago

“SCAM, MAFIA 2021! Holiday auto’s speelt onder 1 hoedje met de autoverhuurbedrijven. Ik huur altijd via holiday auto’s, tot nu toe ging dit vaak zonder grote problemen. Gister was het opeens raak, ik kwam bij de balie van Delpaso. Voucher, rijbewijs, paspoort & credit card zoals altijd bij me en overhandigd aan de medewerker. Alles ging goed totdat de extra verzekering van €252 ter sprake kwam, deze was niet nodig. Ik had bij Holiday Auto’s direct al een extra verzekering voor het eigen risico genomen. Ik kon de borg niet betalen omdat enkel mijn voorletter en niet mijn volledige voornaam op de creditcard stond. Complete nonsens natuurlijk, ik gebruik deze kaart altijd voor autohuur en heb dit nog nooit gehoord. Uiteindelijk Holidayauto’s gebeld, ja hoor de kaart mag niet alleen een voorletter bevatten moet de volledige voornaam zijn dus pech staat in de voorwaarden en u kunt de auto niet meer annuleren of wijzigen. Dus als u niet akkoord gaat bent u het geld kwijt. Zo troggelen ze €252 van je af, je staat erbij weet dat het onzin & oplichting is maar je kan helemaal niets. Pure oplichting nooit meer Holiday auto’s en nooit meer Delpaso, mensen pas op! Weet ook dat de positieve reviews die hier staan zijn GEKOCHT. het is een totale scam”

Helpful Report

Posted 3 years ago

“Gave me wrong category car supposed to be for 5 people - only 4 seat belts. Bald tyre with slow puncture and they would not replace it. Currently under dispute with Holiday Autos”

Holiday Autos 1 star review on 23rd October 2021

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Posted 3 years ago

“Had a horrible experience with them as well as Abbycar rental company in Greece. In the end we were charged twice what we paid in the website when Abbycar's employee refused to give us the car, retended that he canceled the booking and resell the same car in similar price in a weird 'insurance' extra charge. Trying to get my money back but looks like they work together scamming people. They should face the court and stop this illegal act.”

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Posted 3 years ago

“Avoid at all costs!!!!!! was notified 12 hours before travelling that no car was available but wanted to charge us 4 times the original rate (let me repeat, 4 times the original paid rate) to accommodate us. Shocking customer service.Worse than shocking!!”

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Posted 3 years ago

“Absolute disappointing company where their internal processes for credit card payments and their conditions do not align. Causing incorrect bookings, no car and lost payments for customers.”

Helpful Report

Posted 3 years ago

“Poor customer service, would not allow us to cancel, even after we queued for 2.5 hrs and they had no car to give us”

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Posted 3 years ago

“Do not use them. You turn up to pick up the car and they take the same amount again if you or a deposit of 1200 for the most basic car which they are you would have to fight to get back from the insurance company. Absolutely shocking behaviour for which they hide behind the agency which you booked it with stating that its should have been better advertised with them. Do not use them. Pay a bit more and have nice service which isn’t trying to scam you before you even drive off.”

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Posted 3 years ago

“Fraud company that will look for a 1,000 reasons to try an cancel your booking and not refund your money. They literally fraud me for $1,000, when I met all their conditions. This is a joke of a company and you should stay very far away !!”

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Posted 3 years ago

“Terrible service. I had a very stressful experience. I had to rush back to my sick father , I was so stressed I accidentally entered my code in my credit card wrong then it blocked me. I was on the phone with the bank but they could not help , I had no choice but abandon the car hire as could not waste more time , I literally was rushing between life and death . Holiday Autos were so so horrible , made me cry how horrible people can be when there is clearly an awful situation. Never would I ever use them again”

Helpful Report

Posted 3 years ago

“Failed at all levels. Take your money then become elusive. Refunds are impossible to get due to company format. It’s all in th T&Cs or so they say. Much better companies out there.”

Helpful Report

Posted 3 years ago

“H vella Be very careful from this holiday autos, i paid the money to this company to rent a car, when i went to pick up the car i had my licence and credit card which you normally have to show, but u was asked to provide national insurance car, which i did not have with me, so sixth car rental where very rude, and they told me that i can claim the money from holiday autos, which now after waiting mire than 3 weeks holiday autos refused to refund the money, so be very careful and stay away from renting car from this first class rip off company”

Helpful Report

Posted 3 years ago

“Booked a car at Sixt through them. Paid for insurance coverage through Holiday Autos, and thoir site said "The car hire supplier may ask you to purchase excess insurance at the desk. You should not need this insurance as you are covered if you add our Damage Refund Insurance." However at the counter I was told I'd have to pay a deposit of $3000 to rent the car!!! Then when I canceled the rental through Holiday Autos, they charged me a $59 "cancelation fee" for a car I never was able to rent due to their deceptive lies on their website! Avoid this company at all costs!!!”

Helpful Report

Posted 3 years ago

“Made a booking. No confirmation. On-line 'Manage my Booking' didn't work. Rang office the next day and had to rebook for £260 more as the original vehicle was no longer available and all other options with other companies had also increased in price.”

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Posted 3 years ago

“Do not recommend. Booking prize was diferent from what charge on the credit card and they were not communicating at all! Requested booking was diferent then what I got on the desk, nothing was working... Be careful with booking car via this thief service”

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Posted 3 years ago

“Stole money and didnt provide car stay away if you dont want to wasre time and money”

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Posted 3 years ago

“Absolute charlatans - avoid at all costs”

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Posted 3 years ago

“Would have put 0 stars if there was such an option. I missed my flight, the counter was closed when I arrived, therefore I couldn’t pick up my car. Next day in the morning the company did not release the car to me and Holiday autos just said sorry you lost your money. I have rented the car for 10 days during the high season. That was a pretty significant loss to me since I had to rent a car again anyway.”

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Posted 3 years ago

“Be wary of booking through this company. I have hired cars for.over 20yrs across UK Ireland and Europe and this company seem to hide the fact that, unless you take their excess Insurance, you have no insurance at all and have to Have a credit card with OVER £5000 and still have to purchase basic insurance at Hertz at €7 per day. If don't have a card with MORE than £5000, you have to buy insurance at £15per day and still have a credit card of.£2000. This is despite the fact that I have a yearly excess policy!!! I have never ever encountered this before and felt held to ransome by HOLIDAY Auto and Hertz! It should be impossible to book a car without even the basic insurance as its obvious you would need to buy expensive insurance on the day otherwise. I will never use them again and would suggest others avoid them too”

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Posted 3 years ago

“Can’t get hold of anyone, not even an email address or valid phone number. Don’t use them.”

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Posted 3 years ago

Holiday Autos is rated 1.1 based on 516 reviews