Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.27

4.3 Rating 6,964 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 6,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car Park 1 at Birmingham Airport was a nightmare. It took forever to find a space. If you've pre-booked you might reasonably expect that there are spaces available. It's described as being a one minute walk from the terminal whereas the truth is that you have a distance to walk including crossing a busy road. I wouldn't bother again.”

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Posted 1 month ago

“Amazing service will definitely use again”

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Posted 1 month ago

“The time it took my car to be brought back to me was appalling. I waited for 40 mins for what should be a 10 minute wait maximum.”

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Posted 1 month ago

“Excellent sevice would definitely recommend and use again”

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Posted 1 month ago

“Booked premium parking at Cardiff airport as we have a large vehicle ! On arrival signage is very poor. Found our space and parked in a slightly larger than normal space ! Three weeks later collected vehicle to find no spaces around us and was forced to move road cones to be able to manoeuvre the vehicle out of the space. Hardly premium parking and not worth the premium price !!”

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Posted 1 month ago

“We had two very nice drivers both ways -picking up from Lisbon airport and returning from our hotel to the airport. Our hotel was in a pedestrianised area but the drivers got as close as possible in the adjoining street. We had a bit of a wait for the driver when we arrived because of the heavy traffic and the flight being delayed. The return flight was early morning but we could see in the app exactly when he arrived and where he was parked. Overall a great service!”

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Posted 1 month ago

“Nothing wrong with the carpark but the bus driver was incredibly rude and unhelpful. I had my wallet stolen whilst abroad so did not have the ticket. at first he didn't want to let me on the bus and then just grumbled that i would be charged an extra weeks parking because he couldn't sign off my ticket. gave up trying to talk to him as he was so rude and ignorant.”

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Posted 1 month ago

“We waited a long time for a bus from Stansted back to the long stay. It appears the buses are no long shared with Jet Parks, meaning a bus went with just a few people on, whilst lots of people waited for the long stay.”

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Posted 1 month ago

“We were able to park at Southampton prior to our cruise and pick up our car on our return very easily. This meant we didn't have far to go with our luggage when dropping off at the port. We could load up and drive straight off once we got back to Southampton.”

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Posted 1 month ago

“This company is excellent; however, their joint venture provider in Turkey, particularly in Istanbul, lacks reliability and punctuality regarding the car type and timing of bookings. I had three transfer bookings. For the first, the driver did not arrive as per the instructions. When I went outside, another team at a different location assisted me by messaging my provider, who eventually arrived nearly an hour late. For the second transfer from the airport to the hotel, the driver was slightly delayed, and the car provided was much smaller than expected and parked in a different location. This meant we had to navigate to the car park with our disabled guest and their wheelchair. The third transfer, from the hotel to the airport, was much smoother. The driver arrived on time with the correct vehicle, and he was very helpful and friendly.”

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Posted 1 month ago

“Ibis hotel staff very helpful for checkin.Room small and bed against the wall,difficult for night time toilet visit. No alarm call system esp given early flight departure.”

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Posted 1 month ago

“Stanhill Court served our purpose well, and is a good hotel. The only negative was that the taxi wasn't allowed to drop us off by our car on our return from Gatwick, and as my husband is 81 and doesn't walk too well, this is a bit of a disadvantage - especially as the car park is so uneven.”

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Posted 1 month ago

“Always use for meet and greet at Heathrow. This time T5 and service always very good. Never had a problem (touch wood)! Thanks”

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Posted 1 month ago

“Was a great start to holiday so easy par motor go to hotel relax and coming back pick up key and away Thankyou great service e”

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Posted 1 month ago

“Not sure who's fault my problem was created by,but for whatever reason the barrier on returning would not open,pressed the help button and talked with a member of staff who told me I had to pay extra as my stay had overrun when I explained I had payed for late return cover still existed I had to pay extra,when she checked my booking she gave me the complete wrong numberplate,eventually after telling her I would not be paying any extra she said she would let me out,her tone was as if she was actually doing me a favour .such a shame as have used many times before without any issues.”

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Posted 1 month ago

“Very good service always use when going on holiday. Never any problems.”

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Posted 1 month ago

“Easy booking process and straightforward handover, we always use Holiday Extras Meet and Greet parking because of the great service.”

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Posted 1 month ago

“Airport transfer. Very smooth operation. Plenty of information. Driver made contact directly on arrival and prior to airport return.”

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Posted 1 month ago

“Service at North terminal better No prob. Bit of a wait .. 15min”

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Posted 1 month ago

“Pleased with how smooth it all went.”

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Posted 1 month ago

Holiday Extras is rated 4.3 based on 6,964 reviews