Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.27

4.3 Rating 6,969 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 6,969 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy booking and easy to negotiate app.”

Helpful Report

Posted 2 months ago

“Very easy to find on arrival. Car delivered back within 10 minutes of us arriving”

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Posted 2 months ago

“Use meet and greet every time we fly from East Midlands never had any problems. This time the car was not on site and we had to wait fifteen minutes for it to be brought over. This has never happened before”

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Posted 2 months ago

“Car Parking made easy”

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Posted 2 months ago

“Quick and easy service, and not too expensive to have the benefit of drop off and collection just outside the airport terminal”

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Posted 2 months ago

“Easy drop off and collection. Coach driver helpful with baggage”

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Posted 2 months ago

“Easy to book, saved on going direct to the car park. Plus you get late return insurance.”

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Posted 2 months ago

“I have always used meet and greet at Luton and never had a problem. This time when I collected my car there was a scratch on passenger door. I tried to discuss with the man in charge who showed me a photo of my car in the car park taken after I left showing a large scratch. This had been polished out and a smaller scratch remained. I am certain this was not there when I dropped the car off. He said was probably done by another car park user. I am confused as to why they polished out the majority of the scratch if it was nothing to do with them. Will never use again and wouldn't recommend it.”

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Posted 2 months ago

“Manchester T3 Meet & Greet Straight forward drop off & pickup - easy to use.”

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Posted 2 months ago

“Liverpool Airport, convenient location, upon arrival barriers did not automatically raise so had to call on site parking company to let me in, same on exit”

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Posted 2 months ago

“Great location. Short walk, about 100 meters of which is outdoors (if it’s raining). No queue when we dropped off. Car was waiting when we picked up. Have used several times and would use again”

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Posted 2 months ago

“On arrival at Bristol airport we were faced with an immense queue, that stretched along the whole of the outside terminal. We waited at least 10 mins before there were signs of any buses. There were a lot of angry people in the queue. Once the buses did arrive we were herded on to them like sheep. We were told to move as quickly as possible, and jammed in. There was then a massive queue to get the car key. All in all a very bad experience.”

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Posted 2 months ago

“Easy drop off and collection at Southampton cruise terminal with friendly staff in attendance. Would recommend.”

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Posted 2 months ago

“Easy and quick process both in drop off and pick up No issues and speedy pick up and transfer by bus to and from the terminal Would use again if/when the need arises”

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Posted 2 months ago

“All was straightforward arriving and returning. No problems at all.”

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Posted 2 months ago

“Easy process, great getting in and to the airport; coming back, the driver just dropped us, and it took 10 minutes to find the car, as we were in the wrong section; maybe the driver had had a long day!”

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Posted 2 months ago

“Simple to book, T2West car park clearly signed at airport, straight into departure via a lift. No fuss on exit, just straight through the ANPR.”

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Posted 2 months ago

“First time with Maple parking. Easy to find and reception quick and easy, both in the way of arrival and departure”

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Posted 2 months ago

“Used them to arrange parking at LHR (Purple) can’t fault the booking system and dropping the car of is slick ! Only small negative is that as the courtesy bus does 2-3 &. 5 it takes ages to get back to car park if you’re arriving at 2/3 similarly if you are flying from 5 you need to allow time to get to terminal”

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Posted 2 months ago

“Always use purple parking and never had any issues. Easy to book and amend booking if necessary online. Quick service in the office on departing and returning home with efficient staff. Car always been in perfect condition when collected.”

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Posted 2 months ago

Holiday Extras is rated 4.3 based on 6,969 reviews