Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,663 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,663 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Holiday Extras 3 star review on 5th March 2025

Lee Parkinson

Holiday Extras 5 star review on 3rd March 2025

George

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Convenient and easy to use.”

Helpful Report

Posted 9 months ago

“Package was value for money. Parking easy to find. Hotel clean . 10 minute walk from hotel to terminal”

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Posted 9 months ago

“Excellent service both dropping off and collecting our vehicle. Will definitely use again.”

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Posted 9 months ago

“Very convenient but pricey”

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Posted 9 months ago

“Good service, price still a bit expensive”

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Posted 9 months ago

“Hotel was as advertised, nice and close to Heathrow, and the room clean and tidy. Park and Fly parking was straightforward, would stay there again.”

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Posted 9 months ago

“Excellent value for money and easy transfer to terminals”

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Posted 9 months ago

“It’s pretty much as per on the tin It’s genuinely 5mins from the airport. It takes a bit of finding but if you follow instructions (not Sat nav) you should be OK Staff are very good. They did answer the phone when called Will use them again”

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Posted 9 months ago

“Parking was nice and near to the terminal but car reg would not work going in or out , had to ring through to let us in ..”

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Posted 9 months ago

“Our initial thoughts were, the parking is a long way from where our ship will be docked. But the parking and taxi ride were very efficient. Our only gripe is that on our return our taxi driver would not lift our cases into or out of the taxi stating he cant lift that. Now I am 76 so a little help would have been good. If I didn't use you again it would be because of this. What would have done if I was disabled? Consequently no tip was offered.”

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Posted 9 months ago

“Easy to use and all went smoothly.”

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Posted 9 months ago

“No problem but had to walk with cases to terminal 1 as bus didn’t turn up”

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Posted 9 months ago

“I paid for the Lounge 1903 but then you tried to move us to the Escape Lounge! We found out through friends that 1903 was still open so after proof we were allowed in ! Not impressed but all was satisfactory in the end.”

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Posted 9 months ago

“Easy to park, only one small mini bus running to do collections from the airport back to the car park. Had a 15 min wait for the bus which was ok. Bus driver totally over filled the bus (approx 19 people standing, plus all seats taken), driving at speed which is an accident waiting to happen.”

Helpful Report

Posted 9 months ago

“Parking on arrival with no issues. Bus driver to take us back was very unhelpful and didn't offer any assistance with the luggage when two people of my party were disabled. One disability was very obvious. I did ask for help but he just stood there. Puts me off using again in the future”

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Posted 9 months ago

“Not enough choice of car park spaces! Very busy and very long walk with luggage and children as only space was one adjacent to exit barrier which is a really long walk from terminal”

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Posted 9 months ago

“Experience very good but this is the second time I have parked with Meet & Greet & don’t understand why they need to change the channel on the radio, I understand them moving the seat but not changing the channel on the radio !”

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Posted 9 months ago

“Great service, will recommend to family and friends. Defiantly use again.”

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Posted 9 months ago

“Good service, very friendly and helpful staff.”

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Posted 9 months ago

“Prpmpt service”

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Posted 9 months ago

Holiday Extras is rated 4.3 based on 7,663 reviews