Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,164 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,164 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

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“Perfection”

Helpful Report

Posted 1 year ago

“We booked Drop and Go for our car while we were away. Its an easy process, booking, drive in and have pictures taken, park up and deposit key with a receipt. Car then gets moved within the car park. Bus straight to terminal. Return journey is the same, scan ticket, collect key and find car before driving home. Easy job.”

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Posted 1 year ago

“Airport transfer was fantastic - there was someone waiting for us on arrival and the driver turned up on time for our departure flight and it was one of the smoothest drives ever - hubby even dozed, which he never does when someone else is driving”

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Posted 1 year ago

“Very well organised, apart hotel was a little noisy with the trams outside but that was the only downside. Well situated and very friendly helpful staff.”

Helpful Report

Posted 1 year ago

“Holiday extras made things easy to book and prices were competitive. Europa Hotel. Parking the car was easy to find a space. Check in was also simple, with helpful staff. It was easy to arrange a taxi for the morning to take us to the airport, with a phone dedicated to this next to the check in desk. The food in the restaurant was average though and i expected slightly better. The room was large enough for our needs, but we found it difficult to sleep well, as the beds were very uncomfortable. In the morning we felt tired, and the idea of staying over was to feel good before a long haul flight. Useful for an early flight, especially if you have to drive far too the airport first. The negatives could be easily rectified by the hotel. I would choose a different hotel next time.”

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Posted 1 year ago

“Short stay is so handy , straight across to the terminal. No buses etc”

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Posted 1 year ago

“Absolutely amazing service”

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Posted 1 year ago

“Price good, car park was easy to find will return .”

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Posted 1 year ago

“Jetparks Ringway was easy to get to and the bus service to the airport was great”

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Posted 1 year ago

“Hotel was very good. Bed extremely comfortable. Bar/food is pricey but want you’d expect I suppose. Would def stay again. Would have given this a better rating on the hotel alone. Meet and greet first time we have done it. Normally just use the purple parking. Tbh our car wasn’t ready on arrival we had to wait. The man waiting was also rather rude. Not sure it’s worth the extra cost.”

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Posted 1 year ago

“Very good service”

Helpful Report

Posted 1 year ago

“We have used this parking on many occasions and service has been excellent. However on this occasion I was not impressed how muddy the car was on the outside when returned to us as I had the car cleaned before our holiday. Then when we got into the car the drivers side was all muddy on the floor and on the door”

Helpful Report

Posted 1 year ago

“First class service very prompt both ways drivers very polite and helpful”

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Posted 1 year ago

“Quick, efficient, friendly service and very convenient at a reasonable price. Have used this facility before and I will in the future.”

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Posted 1 year ago

“From arriving to park, to the VIP lounge was excellent.”

Helpful Report

Posted 1 year ago

“Unfortunately on our return journey there were broken traffic lights which made a 20min journey closer to an hour, the driver did apologise for the delay, but there needs to be a backup route. Also could not get out of the car park and the staff were slow to answer the telecom and open the gates.”

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Posted 1 year ago

“Excellent drivers. Prompt service. Reasonable prices. Will use again.”

Helpful Report

Posted 1 year ago

“Always book with Holiday extras though the website seemed a bit more confusing this time and I paid for the car park 3 times. Though it’s refunded the other two now. Been using for years, just make customer services a bit easier to call. Cheers”

Helpful Report

Posted 1 year ago

“Very easy to book, just turn up find a spot catch a bus and off you go. We have had a couple of times where it's taken a little time to find a spot but we do.”

Helpful Report

Posted 1 year ago

“Using the multi story car park next to the airport was great , we walked into the airport in a few minutes, recommended this to anyone including people with disabilities”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.3 based on 7,164 reviews