Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,658 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Holiday Extras 3 star review on 5th March 2025

Lee Parkinson

Holiday Extras 5 star review on 3rd March 2025

George

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was fine with Silver Zone apart from our return from the airport to collect our car. Had to wait 45 minutes for the bus. The queue stretched all the way across the terminal building as the rain came down. The lack of buses to deal with the amount of customers put a big dampener (literally) on our experience.”

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Posted 6 months ago

“When I picked up my car the driver’s footwell was muddy. I have tried to add a photo but I received a message saying it could not be addd”

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Posted 6 months ago

“Very expensive this time”

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Posted 6 months ago

“Arrived in awful weather earlier than planned, barrier would not go up, ticket popped out which I took, then worried all holiday I would be charged on way out, but thankfully the barrier went up to let me exit PHEW!!!”

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Posted 6 months ago

“Poor transfer on arrival at Arrecife. It took nearly an hour before the transfer even left the airport. Large queues of people and not enough vehicles from the look of things. Better on the homebound part of the transfer but we will look at etting our own taxi next time.”

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Posted 6 months ago

“Very good service”

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Posted 6 months ago

“Always use jetparks 3 . It's the best way to park your car and get away with no hassle. The only reason I've reduced the rating this time is because the fee went up astronomically from £70+ to £120+. Same duration, same year... so why such an increase?”

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Posted 6 months ago

“on leaving the car at car park 2 a hotel car park that was being built got to Ibis hotel dropped bags of got map to car park but not signed at all well so had to ask for directions got to gate arm to let into car park did not lift so had to speak through intercom to get into car park found parking spot myself was using disability scooter due to area used being built on was fenced of in areas so difficult to get around as bis concreate blooks blocking areas of could not get out of carpark on my disability scooter and also dangerous as no path to ride on around carpark with oncoming cars had to press intercom to speak to someone to be able to exit carpark they lifted the exit arm to let me out while going underneath arm came down towards my head had to lift my arm upwards to stop barrier hitting my head could have knocked me of my scooter hurting me badly it scared me badly and made me very upset. I would not use this area again as safety was not thought through at all.”

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Posted 6 months ago

“Pre paid carparking good on your part. Crazy at car park not enough attendants. Asked to be parked in disabled could not open doors for disabled wife to get in.”

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Posted 6 months ago

“Parking of car simple and short walk to airport check in and I have used it many times. However, I thought it was very expensive compared to what I have been charged previously”

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Posted 6 months ago

“Long wait infrequent bus service, poor signing of bus stop at terminal.”

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Posted 7 months ago

“Easy access to the car park but you have to be lucky to find a space quickly”

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Posted 7 months ago

“Booked wider spaces at Edinburgh, getting parked and getting to airport on shuttle bus great. Coming back different story, get on bus and driver watching sport on his phone, asked if this was correct bus he replies without lifting head to acknowledge while still looking at phone.Wife gets on behind me and says hi , same thing.Getting off bus my wife says thanks and monotone answer so I thought I’ll say nothing and get off bus and all I get from driver is ‘Aye, your welcome ‘ which made me raging so started shouting at him .He just drove off while giving me 2 fingers. Charming !!”

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Posted 7 months ago

“Liverpool Airport, convenient location, upon arrival barriers did not automatically raise so had to call on site parking company to let me in, same on exit”

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Posted 7 months ago

“All was straightforward arriving and returning. No problems at all.”

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Posted 7 months ago

“Room was good. Very clean. No issues with shower and bathroom all good. Only issue was the tv just turned itself off after 2 min. Guess it was on a timer for some reason. Called to desk but no one came. Couldn’t relax with the news or any program as tv just shut itself off. Apart from that no problem. We took the shuttle bus to airport which was fine.”

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Posted 7 months ago

“Slow bus transfers due to location and busy traffic times as its a few minutes from airport terminals. Didn't like the gravel in many sections of the car park which made it difficult to move cases. Other car park options preferable but would use again if needed”

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Posted 7 months ago

“Nothing wrong with the parking itself. However, half of the car was covered in bird faeces. Not nice when coming back from holidays and car was clean!”