Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,164 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,164 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to book and use, will definitely use Holiday extras again.”

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Posted 1 year ago

“The airport transfer in Vienna organised by Holiday Extras was brilliant. We were met by our driver as soon as we came into the arrivals hall and we were at our hotel in no time. On our return journey, we were picked up on time and taken in an executive private car direct to the airport. The only way to travel!!”

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Posted 1 year ago

“Very good value and really close to the airport”

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Posted 1 year ago

“Good prices and good information”

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Posted 1 year ago

“Simple just drive in and out anpr works the barrier”

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Posted 1 year ago

“Very easy to book and use Ideal location for Birmingham Airport”

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Posted 1 year ago

“They charged me twice. Still haven’t heard back or got a refund despite it being nearly a week. Plus, there is a little dent in my car. And your driver moved things around in my car…”

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Posted 1 year ago

“Never any problems and always a great service.”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Easy process to book hotel, parking and transfers”

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Posted 1 year ago

“I always use Holiday Extras for parking, great value and so easy to contact if necessary, Jet parks faultless, lock your car, take your keys and wait for the transfer bus, Alan”

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Posted 1 year ago

“Very straightforward, reasonably priced, all went very smoothly, thank you!”

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Posted 1 year ago

“It's a beautiful hotel. Large comfortable rooms, with comfortable beds. The bathroom is spacious. We had dinner at the hotel each night we stayed there. The food was good and plentiful. However, breakfast was a great disappointment. We had been asked to choose a time for breakfast so should have been expected at 8.30. It is buffet style, limited fruit available, no natural yogurt only strawberry & toffee flavoured. Food was cold and so were the plates. I asked for my plate to be heated but it didn't make the food more palatable. I reported it 3 times to staff in the dining room but we were not offered hot food. I reported to reception and expected a response from management yesterday, but none so far.”

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Posted 1 year ago

“Brilliant service again from holiday extra thanks”

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Posted 1 year ago

“Transfer airport to Barcelona city and return. Inbound was seamless. Return journey… driver arrived roughly 15 minutes beyond scheduled time. Not a major issue as there was plenty of contingency build into the timing but, when we the client have been asked to be at hotel collection point 15 minutes before scheduled collection time it is more than a little irritating to have to wait 30 minutes to be picked up. Especially when a couple of local taxi drivers offered their services advising price would be the same as we had paid. Quite appreciate that might well be the case but, having prepaid, nit really an option. Killer, though, was no acknowledgement or apology from driver that he was late. Sloppy service”

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Posted 1 year ago

“Jet parks Ringway at Manchester Airport - easy to find and good value for money. Very rough ground with with quite a few potholes, which were filled with water due to the rain. Made pulling the suitcases rather difficult but guess it would be much better in the summer or with some stones to fill the holes. Good and regular bus service to the terminals. All in all a good place to park”

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Posted 1 year ago

“Booked east miss 3 for the first time close to the terminal very smooth operation will definitely use again”

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Posted 1 year ago

“Great price and seamless service.”

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Posted 1 year ago

“Easy to book; times can be changed on line for free if on the same day; good price. Arrival and departure efficient and fast.”

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Posted 1 year ago

“The bus was literally every few mins and it’s so close it take a few mins and your at the airport or back to your car. The actual car park was great and easy to navigate.”

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Posted 1 year ago

Holiday Extras is rated 4.3 based on 7,164 reviews