Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.27

4.3 Rating 6,969 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 6,969 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went smoothly, probably the best transfer I've ever booked. Great communication and a great price. 5 star service”

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Posted 2 months ago

“I’ve used holiday extras before without an issue, always a great experience. Unfortunately on this occasion is was very poor. Our airport transfer that was predicted to be approx 1.5hrs ended up being almost 3hrs. The driver has no idea where he was going, drove past several of the drop offs, did several detours to various drop offs, was rude and verbally aggressive to myself and when we did arrive at our hotel dropped us on the main road which we had to cross (there was ample room for a coach outside the hotel). As a result we opted to get a private transfer on our return to the airport. I have since contacted Holiday Extras to raise this issue and have had zero response. I believe we just had an unfortunate experience as all previous experiences have been without fault. However my disappointment is with the poor customer service and communication with holiday Extras.”

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Posted 2 months ago

“Easy to navigate. Friendly staff. Efficient and a good price.”

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Posted 2 months ago

“Always an easy and effective solution for sorting out airport parking and also very good value for money”

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Posted 2 months ago

“Really good service dropped off no problem flight changed on way back so was early and again no problem”

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Posted 2 months ago

“Friendly and helpful at the hotel and the parking. Both easy to find. Booking for the night before an early flight meant a single night in the hotel car park before the long stay, which wasn't convenient and could only be changed at the parking, but it was easily done once we got there.”

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Posted 2 months ago

“Booked wider spaces at Edinburgh, getting parked and getting to airport on shuttle bus great. Coming back different story, get on bus and driver watching sport on his phone, asked if this was correct bus he replies without lifting head to acknowledge while still looking at phone.Wife gets on behind me and says hi , same thing.Getting off bus my wife says thanks and monotone answer so I thought I’ll say nothing and get off bus and all I get from driver is ‘Aye, your welcome ‘ which made me raging so started shouting at him .He just drove off while giving me 2 fingers. Charming !!”

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Posted 2 months ago

“Very good lunch menu on at my last visit . Comfortable and staff are so nice . Good well stocked up for the amount of passengers coming thru . Well done . Highly recommend”

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Posted 2 months ago

“Drop Off and collection was great and easy however the shuttle bus driver on return I was moving towards the bus as quick as I could as I am using a walking stick after recovering from a stroke, the driver could clearly see me as I was waving he just got in bus and drive off I was at that point 100 yards away he had watched me approaching for over 2 min. This was very unprofessional..this was totally the opposite of the next driver who was very helpful and polite, I won't be using your company again as the booking process was also problimatic”

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Posted 2 months ago

“Best parking ever at Humberside, just a few steps away from the terminal”

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Posted 2 months ago

“Excellent car parking facilities at Manchester airport T2. So easy to book and reasonable prices. Very good 👍”

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Posted 2 months ago

“Easy to book and park at Airparks Express, Birmingham Airport. Only downside was all the roadworks in and out of the surrounding area, no fault of airparks granted.”

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Posted 2 months ago

“Booked the VIP car park 2 which belongs to The Holiday Inn, Manchester airport, for 7 days. It is one of only a couple of car parks that you can walk to the terminal in a few minutes. The package of 1 nights stay at hotel without breakfast & 6 days parking-£250.00 That's a lot. On arriving at car park, barrier raised, no problem. The issue was in the car park, NO SPACES LEFT! I had booked this 2 months in advance. Drove round a few times & a friendly couple who had just parked their car showed me a "space". If you had anything larger than a Polo, there was no way you would have been able to park your car & be able to get out of vehicle. Even all the disabled spots had been taken & not with blue badges displayed in windscreen. There was no option but to get guided into the tightest of spaces by this helpful couple. Another car came in after me---where did they park? A very stressful situation Why did it happen--no spaces-- if you state the date & time you are going to arrive? Glad I wasn't catching my plane until the following day. Dreadful”

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Posted 2 months ago

“Easy to book and simple to use. Turned up at Newcastle Airport Long Stay and straight through the automated barrier on arrival. Left via the automated barrier in departure with no issues. Prices have gone up since they gave their own off site parking but I guess the airport will be mostly responsible for that”

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Posted 2 months ago

“Easy check in great service and room and ideal parking for holiday”

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Posted 2 months ago

“It was so simple to drop and pick up the car. We have used them twice now.”

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Posted 2 months ago

“Excellent service, so much better, quicker as nd more efficient than the park and ride.”

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Posted 2 months ago

“Brilliant service as always at Newcastle Airport meet and greet parking. Have booked through holiday extras on multiple occasions and have always been very happy with the service”

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Posted 2 months ago

“I use holidays extras for hotel and car parking every time we go abroad. They are brilliant. It’s easy to cancel if you need to and also easy to change things if necessary. During Covid I cancelled three bookings with them and didn’t lose any of my money. Great company.”

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Posted 2 months ago

“On arriving at Edinburgh airport the automatic barrier never raised although we had already prepaid. On returning to Edinburgh we had to wait a good 20 minutes in the rain, for an unhelpful bus driver . The bus was absolutely jam packed & no one on the bus was aware that it went to Scot park 1st. No announcement from the driver ,was dark & pouring of rain and customers did not know if they should get off the bus or not, bus stops weren’t clearly lit never mind which car park we were in . Very badly run & wouldn't recommend car park to anyone”

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Posted 2 months ago

Holiday Extras is rated 4.3 based on 6,969 reviews