Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,136 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,136 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Premium meet and greet is a service I’ll always use. Close to the terminal, a bit pricy but saves taxis and queues and also gets fast track through security.”

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Posted 9 months ago

“Brilliant service, both for the departure and arrival leg of my journey. There was a coach waiting for me on both occasions, which left within a couple of minutes, and when I got back, my car was there waiting for me, in perfect condition, and the key was at reception. Efficient, friendly service at a decent price, and to top it off, it avoided the ULEZ charge! Fantastic, highly recommended.”

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Posted 9 months ago

“Good service as usual. Can be a long journey as Terminal 5 is a long drive. But always use Holiday extras.”

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Posted 9 months ago

“Easy to use booking system. All went to plan.”

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Posted 9 months ago

“I made my original booking on the morning of Saturday 17 February to include an overnight stay at the hotel and parking until Thursday 29 February. The overnight stay was booked for Sunday 25 February. When I received the booking confirmation I immediately seen that the dates were incorrect and went on the app to amend. Despite doing this several times the booking wouldn't amend - is there a way to see that these changes were attempted? So as this didn't work I made contact via the live chat function. I got to the stage where I believed this was sorted with one of your live chat staff before the chat disconnected. I subsequently went back on the app today to check something related to a booking in March and saw that the booking still had the correct car parking but the incorrect hotel booking. When I contacted customer support I was told that nothing could be done other than sending a retrospective complaint as the hotel booking 'had now passed.' . I had to make a further hotel booking so a total of £292.73 has currently been paid to a booking of a night in the hotel and 4 days parking. The final response from holiday extras was very poor and unhelpful and as such I will never use this company again and would advise others to be very careful”

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Posted 9 months ago

“Reasonable Price , secure parking , hardly any waiting for bus on return.”

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Posted 9 months ago

“Looked for a cheap option for hotel stay and parking from Luton before holiday. This was it.”

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Posted 9 months ago

“A good deal, completely smooth and efficient. Nice hotel and a lovely meal. A great start to the holiday.”

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Posted 9 months ago

“Customer service was really good. I didn’t have to contact them but the booking process was easy. My only gripe would be too any emails after I did my initial search and then made the booking. Two reminders a day for two weeks.”

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Posted 9 months ago

“Very good value - will use again”

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Posted 9 months ago

“No vehicle was available for us upon arrival in Rome. The local provider said there was a strike and Holiday Extras were told of this before we left the UK. Cost me an extra 50 euros. Not the best start to our holiday.”

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Posted 9 months ago

“Good position near terminal but didn’t recognise my reg no or ref no, same on exit.”

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Posted 9 months ago

“Great service”

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Posted 9 months ago

“The Holiday Inn in Sheppperton was really lovely and quiet approx 20 mins from the airport with plenty of parking so arriving late wasn’t an issue. The Blue Circle meet and greet was bery good at Heathrow and all on time and easy to locate once at the right place.”

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Posted 9 months ago

“Booked at the Leonardo pre flight with parking. Great service just a little expensive in the hotel but hey you’re on holiday. Would definitely use again.”

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Posted 9 months ago

“Easy to book. Never any problems good value. Highly recommend.”

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Posted 9 months ago

“Hassle free parking and a good price”

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Posted 9 months ago

“I paid extra, because it stated that there was ale ( beer ) available, but we were told, there wasn't any. Food was mainly spicy & stews, which I do not like, so ended up having cheese & crackers for my lunch. Comfy seats were also all taken. Will not book again.”

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Posted 9 months ago

“All guick,smooth and easy”

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Posted 9 months ago

“Easy to book on online. Reminers through app. Very straight forward good communication”

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Posted 9 months ago

Holiday Extras is rated 4.3 based on 7,136 reviews