Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,127 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,127 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having tried T1 m/s parking I much prefer M&G. The m/s parking was virtually full and we hadto park in the open on level 13. This was partially closed off too and very grubby. The continual turning up and down the levels is daunting. M&G for me next time.”

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Posted 6 months ago

“Easy ordering process and good updates”

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Posted 6 months ago

“Easy to use and worked seamlessly.”

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Posted 6 months ago

“My car was vandalised in the interior. When I opened the driver’s door after a tiring journey in the early hours I could see the illuminated black sport button was white. I immediately thought chewing gum but when inspected it had had the surface picked/scratched off. (I found the pickings in the driver and front passenger mats when I cleaned the car including bird poo and mud off the car the next day) I reported it immediately to the office. I was told to speak to the delivery driver which I did. He told me to e mail a photo customer services. Your web site does not display a customer service e mail option. After many “no reply” addresses, with the help of AI, I eventually found a “complaints” e mail address. I sent the photo to that twice, once with the photo and the second after cleaning the car. I await a reply as to what you propose to do but will be phoning soon as you phones should now be open ~ 60hrs after my car collection.”

Holiday Extras 1 star review on 24th June 2024

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Posted 6 months ago

“Generally Good, satisfying”

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Posted 6 months ago

“Great Airport pick up”

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Posted 6 months ago

“We need to check with online chat that we had no ticket to exit.The chat was instant and gave us a reassuring answer which worked exactly as they said in exit.”

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Posted 6 months ago

“The car park is ideal, just across the road from the terminal. However I think it’s expensive for what it is.”

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Posted 6 months ago

“I booked Meet and greet and a hotel. The meet and greet side was excellent. Holiday extras side was good. The Sofitel have us the Key to an occupied bedroom. Quite a disgusting error. I also did my holiday insurance I had to obtain help from them and while there was no claim the help line were very helpful too.”

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Posted 6 months ago

“Nice and easy”

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Posted 6 months ago

“Reasonably easy process to drop car off. Bit confused by automatic check-in but a friendly human being was on hand to help. On return, typical bun-fight to collect car. I noted that two lady operatives were coping reasonably well and were returning keys to owners in a caring and friendly manner. Because queue was increasing, jobsworth supervisor stuck her oar in and completely trashed the system that was working fairly well. Chaos ensued and I was left with a bad taste in my mouth, having waited over-long for eventual return of car key. Supervisor not very amenable, she needed to wind her neck in!”

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Posted 6 months ago

“Very helpfull polite staff, waited about ten minutes both ends, very pleased with the service and would definitely recommend.”

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Posted 6 months ago

“Young lady was very helpful, (10am 15/06/24) in booking in, which seemed a simple process anyway, but nice she was there. Bus departed quite quickly after my arrival with several people on board that had arrived around the same time I did. Dropped off at Stop E which is right outside terminal. Pick up, bus was at Stop E, waiting (11pm), departed about 10mins after. Passed another Air-parking bus on the short journey back, so whoever missed the bus I was on, wouldn’t have been stood around long 👍🏻. Scanned the barcode on the ticket, given to me when I checked in, on one of the two machines, the key box containing my key lit up. A map also appeared on the screen showing me where my car was. Absolute simple process, just what you need after a long flight and late at night. I will use again!”

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Posted 6 months ago

“Excellent service and good location”

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Posted 6 months ago

“No issues perfect location”

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Posted 6 months ago

“Very happy with Holiday Extras although Maple Parking are convenient but extremely unfriendly staff.”

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Posted 6 months ago

“Very happy with Jetparks. Good communication from a man who was putting up ‘closed’ signs on the pick up shelter…as we parked up. He reassured us we would still get a bus. We did. Thankfully. One piece of advice: please mark up more disabled parking spaces. We struggled to find a space wide enough.”

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Posted 6 months ago

“Had to wait about 15 minutes on arrival but apart from that everything else was fine, would recommend 👍”

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Posted 6 months ago

“No car for us when we arrived at airport, the car hire company said it had been cancelled by Holiday Extras. Its been two weeks since we got back and raised a case, so far no refund , none explanation. Compliant process and sends you around In circles!!! I dare anyone not to angry.”

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Posted 6 months ago

“Excellent service and location very easy to use .”

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Posted 6 months ago

Holiday Extras is rated 4.3 based on 7,127 reviews