Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,121 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,121 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A nice experience of hotel near the airport with meet & greet Parking. All worked nicely and very easy at Heathrow both ways. One star knocked off for second bed in room being a very uncomfortable sofa bed with very small duvet and 1 pillow.. Daughter and Grandaughter were quite uncomfortable.”

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Posted 5 months ago

“Brilliant service”

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Posted 5 months ago

“The hotel was very nice. The room and hotel itself were very clean. It was a good location for the airport and reception staff were very helpful in organising a taxi for us to get to the airport. The only negative aspect was breakfast. I was told that breakfast would be served from 6 am. I told the woman at reception that we would be leaving at 5 am so wouldn’t be there for breakfast. The next morning whilst waiting for our taxi, we saw another guest pick up a takeaway breakfast. At no point were we told this was an option.”

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Posted 5 months ago

“100% perfect”

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Posted 5 months ago

“Great service”

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Posted 5 months ago

“Great for parking”

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Posted 5 months ago

“Fantastic service, quick and easy to use. Hotel brilliant and so close to terminal”

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Posted 5 months ago

“Meet and greet is excellent, would recommend and have already booked again.”

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Posted 5 months ago

“Easy to park car and pick it up I would recommend paying that extra on late pick up just in case of a delay”

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Posted 5 months ago

“Everything was handled efficiently. No queues and members of staff were on hand to help. The return pick up was also very smooth running”

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Posted 5 months ago

“Sentinel always deliver a great service as do you”

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Posted 5 months ago

“Excellent app…… everything went as planned as usual…..superb service 👍”

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Posted 5 months ago

“Car was ready when we got to pick up”

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Posted 5 months ago

“Easy to drop car off and check in to hotel”

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Posted 5 months ago

“Jet parks 3 is not great - took around 20mins to even find a space which we think was probably the last one in the whole park and was tiny and barely able to be parked in. On the way back it wasn’t very clear as we left the airport building where the Jetparks 3 bus stop was so had to walk up and down trying to find it. We then had to wait for two buses to get on because the queue was so long. So despite being carry on luggage with a quick exit from the airport our experience turned into a long arduous schlep and we would not use Jetparks 3 again.”

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Posted 5 months ago

“Car parking easy. Hotel booking straightforward. No issues. stress free”

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Posted 5 months ago

“Straightforward good service”

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Posted 5 months ago

“Very efficient service and staff helpful”

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Posted 5 months ago

“By the book, no issues as usual.”

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Posted 5 months ago

“simple quick and polite. car valet wasn’t good value for money though.”

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Posted 5 months ago

Holiday Extras is rated 4.3 based on 7,121 reviews