Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,114 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,114 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent service!”

Helpful Report

Posted 2 months ago

“Easy App to use. However No One lounge Gatwick south now rather grubby and dull. Food ok but rather Luke warm . Hole feeling was depressing”

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Posted 2 months ago

“Have used these several times very happy with their service”

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Posted 2 months ago

“Good service. Drop off was a little chaotic. But pick up was excellent”

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Posted 2 months ago

“Great as usual.”

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Posted 2 months ago

“Always a great service, and always knowing your car is secure.”

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Posted 2 months ago

“excellent really smooth drop off and pick up. In the road within 15 mins of being through to the outside of the arrivals hall”

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Posted 2 months ago

“Easy to use, easy to book, good service if any issues.”

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Posted 2 months ago

“No waiting around for a bus. Great”

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Posted 2 months ago

“I accidentally booked for 12 days rather than 5 I pressed the wrong button they are close to each other. When I realised my mistake and emailed them they basically said not our problem”

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Posted 2 months ago

“Parking was perfect, bus left regularly and didn’t take long, parking facilities and staff were great. Would definitely use again and book through holiday extras.”

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Posted 2 months ago

“Never any issues to date”

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Posted 2 months ago

“My vehicle registration was not recognised in the way in or the way out… I had to take a ticket which I had to try and use to get out which stated I had to pay £201 for my stay. Thankfully the man that answered the call button was able to retrieve my booking and let me out! Not the best experience….”

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Posted 2 months ago

“Parking service OK in many respects but did not appreciate the dirty floor mats in the car and the door sills from the driver. Also I do not see why passenger settings have to be so massively altered….every button pressed for a 5 mile drive as a passenger!”

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Posted 2 months ago

“Brillant service”

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Posted 3 months ago

“Excellent service parking very clear”

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Posted 3 months ago

“So easy using the APP no need to go through sentinel but have in past. App book pay easy as 123.”

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Posted 3 months ago

“The escape lounge Bristol gave us a time until 4pm [2 hours] but because we had special assistance we were only in there for about an hour as we had to be at SA by a certain time. It was also cramped too many tables yoo close to each other and I hardly felt relaxed at all. Gatwick is much better much more comfortable. I'm not wasting my money at Bristol again. Surprise surprise your system wouldn't even upload my photo!!”

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Posted 3 months ago

“Very easy to book and very easy to use. Barrier lifted when arrived at the barrier on entry and lifted when left the car park.”

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Posted 3 months ago

“Good price for parking and easy to arrange”

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Posted 3 months ago

Holiday Extras is rated 4.3 based on 7,114 reviews