Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.27

4.3 Rating 6,966 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 6,966 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and pleasant staff”

Helpful Report

Posted 2 months ago

“Came back to the car and the windscreen had been smashed.”

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Posted 2 months ago

“Excellent service and cheerful staff, especially in the office/reception”

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Posted 2 months ago

“Perfect easy parking at great cost”

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Posted 2 months ago

“Very easy to park and leave the car, short walk to departures for twilight check in then through covered walkway to hotel. On return car waiting short walk from arrivals, all went smoothly.”

Helpful Report

Posted 2 months ago

“on leaving the car at car park 2 a hotel car park that was being built got to Ibis hotel dropped bags of got map to car park but not signed at all well so had to ask for directions got to gate arm to let into car park did not lift so had to speak through intercom to get into car park found parking spot myself was using disability scooter due to area used being built on was fenced of in areas so difficult to get around as bis concreate blooks blocking areas of could not get out of carpark on my disability scooter and also dangerous as no path to ride on around carpark with oncoming cars had to press intercom to speak to someone to be able to exit carpark they lifted the exit arm to let me out while going underneath arm came down towards my head had to lift my arm upwards to stop barrier hitting my head could have knocked me of my scooter hurting me badly it scared me badly and made me very upset. I would not use this area again as safety was not thought through at all.”

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Posted 2 months ago

“Everything well organised and clearly described.”

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Posted 2 months ago

“Always book Meet & Greet Parking at Birmingham Airport. Convenient, reliable service. Friendly helpful staff. Thank You”

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Posted 2 months ago

“Website is very user friendly. Updates are very helpful when planning trip. It's a one-stop website where whole trip can be planned.”

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Posted 2 months ago

“Never had any problem with them, easy to find and just leave your key and they do the rest. Bus is only every 20 mins, so plan this in and if using T5 you are last drop off.”

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Posted 2 months ago

“Drive in so easy, park up, wait for bus unless it's already there waiting like ours was. Brilliant, get on right to T2 in less than 5 minutes, fabulous service, the driver even put our cases on, we are 2 old women over 60, cases bigger than us lol.”

Helpful Report

Posted 2 months ago

“Easy to book and very polite helpful drivers on both journey's”

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Posted 2 months ago

“Car was damaged. Didn’t notice until I got home. Not happy.”

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Posted 2 months ago

“Easy drop off very straight forward helpful staff”

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Posted 2 months ago

“Easy to book my airport parking, everything went like clockwork, from parking to pick up. Competitive prices.”

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Posted 2 months ago

“It’s very easy to book and just drive to airport. Seems expensive but very competitively priced”

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Posted 2 months ago

“The hotel was located very close to Cardiff airport and parking was right outside the terminal making our arrival and departure very easy and straightforward. We had a lovely evening meal at the hotel . Staff were really friendly and helpful. Booking was easy and changing parking times was straightforward, staff member was very helpful and rectified the problem quickly.”

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Posted 2 months ago

“Smooth drop off and collection. Everything very easy.”

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Posted 2 months ago

“Easy to book and we found the driver at the airport quickly. Everything was arranged smoothly and on time for a good price and the return journey was the same.”

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Posted 2 months ago

“Easy to find Near terminal Simple and easy”

Helpful Report

Posted 2 months ago

Holiday Extras is rated 4.3 based on 6,966 reviews