Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,157 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,157 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

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“All good. Shame about having to walk to the North Terminal at Gatwick and stand out in the cold unprotected bus point”

Helpful Report

Posted 11 months ago

“Easy to drop off luggage, park and then walk back to hotel - 5 minutes away. Decent room and on time shuttle next morning.”

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Posted 11 months ago

“Not holiday extra’s fault but will not use Stansted’s mid stay late at night again, transfer bus just left as we walked out, the only had a handful of people on it, we then waited 45 mins for another bus to midstay whilst waited two went long stay and two to car hire went with only a few people on, when the small mid stay bus did appear it was a fight to get on, with as many left behind as got on the bus. It took over an hour and 45 minutes till we left Stansted to drive home.”

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Posted 11 months ago

“Great service. Good value price and easy parking. The app made it very easy to track my booking. Shuttle bus arrived very quickly. Thank you.”

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Posted 11 months ago

“Excellent!”

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Posted 11 months ago

“All was fine for Glasgow airport branch. Staff helpful and very little wait time taking to the airport and for picking up.”

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Posted 11 months ago

“Very good service. Only thing that didn't work was arriving and we went to the short stay car park. If it says anywhere on the confirmation to head to the valet parking I didn't see it. It's obvious when you think about it, but with the stress of travel it could be made more obvious. But everyone was friendly and the service was quick and easy.”

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Posted 11 months ago

“Driver should be have some interkom to comunikate with passengers. Rest of service is suit me well.”

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Posted 11 months ago

“1st time travelling from Newcastle airport. Used Holiday Extras to book Doubletree Hilton and Parking bundle. Great car park with generous spaces. Lovely hotel for a stay over before a morning flight really close to walk to terminal and simple to organise exit when leaving at Park and Fly office. Will definitely use again and recommend to friends and family.”

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Posted 11 months ago

“Excellent service all round.”

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Posted 11 months ago

“Car park was very full, driving around for 20 minutes to find a place to park,no staff to guide you”

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Posted 11 months ago

“The communication was good and really easy to find the parking . All the staff were great and really helpful . Will definitely use again.”

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Posted 11 months ago

“Really great to have a hotel stay with parking included. Really efficient service and ease of access to the airport terminal. Hotel stay was great.”

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Posted 11 months ago

“Very easy to book well sign posted , used plenty of times and never had a problem.”

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Posted 11 months ago

“Great price,great hotel.always use holiday extras”

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Posted 11 months ago

“Easy to book. Not the cheapest but customer service seems to be a priority. Ticks all the boxes for me as an older customer.”

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Posted 11 months ago

“Would have been 5 star if barrier had opened. Screen said car park full even although I had pre booked at Edinburgh”

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Posted 11 months ago

“Easy and seemless drop off and pick up. Friendly staff no negative comments at all.”

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Posted 11 months ago

“Easy & efficient but for being incorrect bay number for car collection & exit barrier not opening.”

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Posted 11 months ago

“Efficient.”

Helpful Report

Posted 11 months ago

Holiday Extras is rated 4.3 based on 7,157 reviews