Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.27

4.3 Rating 6,966 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 6,966 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service as always. Was delayed 5hrs coming home & had no problems getting out the car park.”

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Posted 2 months ago

“Excellent price for fantastic transfer- we were taken in air conditioned luxury minibus. In the return the driver was 15 minutes late but when I rang the office instantly got hold of him and updated his ETA.”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

“Finding the car park was easy.No problem getting in or out.Bus transfer good.”

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Posted 2 months ago

“The check in process was friendly & staff very helpful. The key drop off & collection went very smoothly. The staff in the restaurant st the hotel were great & the food was fantastic”

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Posted 2 months ago

“Booked car parking and airport lounge Car parking 10/10 Nil issues Had to change car last minute- straight forward Airport lounge was okay food a bit disappointing chilli prices salad not a lot of little things and the salad didn’t have much, it was busy and they were short staffed, the staff were lovely”

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Posted 2 months ago

“I have booked through you before with 'one night stay and long stay parking' but this time the parking was not at the hotel as it had been before ,but Long stay carpark at airport!! It was not obvious when I booked, and was a real inconvenience and quite unsafe, as you have to walk back to the hotel on a narrow road with no pavement with all your bags!! As a retired person on her own, it was very inconvenient.”

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Posted 2 months ago

“The Delta Marriot hotel Mancahester is the worst hotel we have ever stayed at. On check in we were given our room key. When entering the room we found guests already staying in there, very embarrassing for both ourselves and them. We had no apology from reception when we were given our second room. The tv didn’t work, the hairdryer also didn’t work and smelt of burning when we tried to use it, all of which was reported to reception. When we went to the bar and asked to take a drink to our room we were told they had no take out glasses. On checking out we found the lift had been used as a toilet and someone had been sick on the stairs.”

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Posted 2 months ago

“We stayed at Sofitel and had meet and greet. This was the best airport hotel we have stayed in. Expensive, but worth it. And a hassle free parking , easy to leave and easier to collect after the holiday. Just what we needed after a 14 hour flight Definitely would book this again”

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Posted 2 months ago

“Happy with car parking booking at Bournemouth Airport.”

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Posted 2 months ago

“Holiday extras always make our holiday start off so special as they always make our airport hotel and car parking so easy and affordable thank you ☺️”

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Posted 2 months ago

“Very simple and efficient with polite staff.”

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Posted 2 months ago

“Excellent service as always”

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Posted 2 months ago

“Easy to access the Long stay car park at Liverpool Airport using Holiday Extras. Our number plate is always recognised so a smooth entry and exit is guaranteed.”

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Posted 2 months ago

“I booked the Meet & Greet services for Stansted Airport through holiday extras and booked 10 months in advance. I also added the passport fast tracking and the insurance for delays for ten days and to be honest the staff were extremely professional on our morning of arrival leaving the vehicle one felt confident. The cost for me was very good value and on our return again the professionalism was noted. The collection was efficient and quick. We will definitely use the M&G service again when flying from Stansted. OK the car was dusty, but what would I expect :-).”

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Posted 2 months ago

“Good prices!”

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Posted 2 months ago

“holiday extras booking and the customer service team were very efficient and helpful. Booking was easy. Just a note at Manchester Airport, whilst I appreciate there was a late change to the car park. Perhaps a note to the receptionist at Voyager to check their records for bookings, as the people I was talking to at the entrance / exit were not up to date and took some convincing to let me proceed through the barriers.”

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Posted 2 months ago

“All very smooth and efficient”

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Posted 2 months ago

“Always use M&G, once again excellent service”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

Holiday Extras is rated 4.3 based on 6,966 reviews