Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,166 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,166 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

customerrelations@holidayextras.com

Write Your review

Tell us how Holiday Extras made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre paid for mid stay at Stansted. Barrier lifted on arrival, not so on departure. Quite a few cars in front of us trying to get out & some idiot thought it would be a good wheeze to start honking his horn - like that's obviously going to resolve the issue. Took about 10 minutes before the barrier eventually started working again. Catching the shuttle from the airport the attendant ( not the driver) was very abrupt, bordering on rude. Told my elderly husband he had to carry our 2 cases to the back of the already packed bus. As I'm disabled I couldn't be much help. Did the attendant offer to help? Nah. Luckily 2 young men did. It's also worth mentioning, when waiting for the shuttle bus, if it's raining you'll get soaked, as there's no cover to wait under”

Helpful Report

Posted 1 year ago

“Great price, helpful staff . Easy drop off and pickup Would definitely use again”

Helpful Report

Posted 1 year ago

“Spending 3+ hours in an Airport Terminal is stressful enough, so it was it was so much easier chilling out in the NO.1 lounge, & a bit cheaper through Holiday Extras. It was busy, but we're shown to our seats. Food was good & plentiful. Would definitely consider using again”

Helpful Report

Posted 1 year ago

“Easy drop off, quick bus journey to airport with the same on return journey.”

Helpful Report

Posted 1 year ago

“Prefer a human element, and Drop & Go provides this making the whole process extremely easy. Thank you.”

Helpful Report

Posted 1 year ago

“Meet and greet very punctual good prompt service from very pleasant people. Only problem some of the emergency phone numbers did not work, we were delayed going out and couldn't contact you this was put right latter but could have caused a problem”

Helpful Report

Posted 1 year ago

“Easy and good value parking. 5 mins walk to departures. Really friendly staff. Use this car park all the time and cannot fault it.”

Helpful Report

Posted 1 year ago

“Very easy to find and a very good drop off experience. Very close to the terminal. We paid for security fast track but the service was not available! A lack of signage caused a bit of a palaver getting the lift to the correct level on the return journey. The automatic key box process also failed on several occasions prior to finally working on return!”

Helpful Report

Posted 1 year ago

“Easy drop off and collection. Usually use a different airport and parking company as I travel slot. I found the price very high compared to what I usually pay for 2 weeks.”

Helpful Report

Posted 1 year ago

“Great service, convenient, easy to book, locate and use.”

Helpful Report

Posted 1 year ago

“Totally high cost of parking spoils experience. When trying to decide which parking area to book not easy to compare locations. Having previously parked at Stansted had rough idea of where particular park is located so fairly easy to arrive. Number plate not recognised but call for help did quickly opened barrier. Walk from Yellow park to terminal easy and quick, prefer close proximity as returning alone late at night. Exiting out of yellow park another matter, eventually ended up at an exit but again barrier not automatically opening. Had to call help again, fairly quick to get barrier open. Apart from cost no real complaint.”

Helpful Report

Posted 1 year ago

“Very good only drawback is very long walk”

Helpful Report

Posted 1 year ago

“Quick, easy, competitive prices with no hassle. We will definitely be using Holiday extras again!”

Helpful Report

Posted 1 year ago

“I was happy with the price of parking for 3 days. I also used the extended parking in case of delays which was just a couple of pounds extra. Customer service was efficient and on return we found the car very easily.”

Helpful Report

Posted 1 year ago

“Excellent on entry...Good value for money. The only downside at Birmingham Car Park 1 is you need to press the help button on exit which can take some time. This has happened twice. Maybe I am supposed to enter the registration number somewhere...I am not sure...didn't look as I had prepaid.”

Helpful Report

Posted 1 year ago

“Easy booked and no problems with parking will definitely use again”

Helpful Report

Posted 1 year ago

“Easy to obtain a quote, easy to book and competitive prices. Also has a good cancellation policy.”

Helpful Report

Posted 1 year ago

“We booked over a year in advance it was so easy on the app and with a great price , when the time for our holiday came they knew exactly who we were it was all just so simple , just park up and get the provided bus to the airport and on return just again get the bud and then get back in your car , superb set up”

Helpful Report

Posted 1 year ago

“Good service parking wise/drop off etc, but waiting for bus on return journey can be over 20 mins at times. Which is too long.”

Helpful Report

Posted 1 year ago

“Cold room. No staff. Had to knock on the kitchen door to attract bar staff attention. We were the only couple in there however the 2 basic breakfasts we ordered were served 10 minutes apart. Definitely will not use again. £90 for 2 breakfasts 1 flat gin and tonic and a pint of lager”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.3 based on 7,166 reviews