Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,121 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,121 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Directions to car park good, but drove around looking for a parking space. ended up on gravelled area difficult for suitcase movement.”

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Posted 5 months ago

“Excellent Friendly staff on arrival Straightforward retrieval of key”

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Posted 5 months ago

“Attention ‼️Second time my dash camera memory card is broken after I collected my car to hide evidence what workers did to my car !!! First time workers left ignition on and destroyed my car battery and when I got my car the cash camera memory card was damaged so I can’t see what happened. Second time exactly same memory card error again and this time I noticed front bumper scratched when I got home and was too late to complain without evidence. So message to all people ‼️ Make video around your car and check immediately when collecting for any dent or scratches and check memory card ‼️”

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Posted 5 months ago

“No issues at all”

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Posted 5 months ago

“Easy to use, directions to car parking and quickness of payment was great.”

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Posted 5 months ago

“Excellent drove in drove out no hassle 👌”

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Posted 5 months ago

“Excellent”

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Posted 5 months ago

“Easy to use. App would not work to let me inform of a delay. Did not get charged extra for being 4 hours late though”

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Posted 5 months ago

“Always use Holiday Extras. Easy booking process, best prices - airport with hotel. Never have had an issue before. Will continue to use.”

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Posted 5 months ago

“Simple and easy”

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Posted 5 months ago

“Booked my airport parking and everything went very smoothly. Quick and easy to drop off and pick up, no problems at all, very happy!”

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Posted 5 months ago

“Parking & lounge booked, great as always”

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Posted 5 months ago

“Couldn't get out of the jetparks 1 barrier would go up and the woman on the phone was very unpleasant want be using again”

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Posted 5 months ago

“Easy to book parking and also park easy walk to departures and arrivals would definitely book again when using EMA”

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Posted 5 months ago

“Brilliant as usual”

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Posted 5 months ago

“v good and very easy to navigate would recommend.”

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Posted 5 months ago

“Easy to book parking online directions good and precise very close to airport”

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Posted 5 months ago

“On arrival the anpr barrier wouldn’t lift so rang the buzzer to find a very unhelpful lady at the other end telling me that the number plate wasn’t recognised I gave her the booing reference and after quite a wait she came back to us with a very off voice to say she’d found it and said we’d probably have to do the same on the way out as there was nothing she could do So I then proceeded to do a live chat to put in a complaint to where I was told it should all be sorted on our return only to drive up to the barrier for it not to lift so had go go through all the messing again this time the lady was very helpful but still had to wait for the barrier to be lifted and having paid just under a £100 for 7 nights I feel is unacceptable as we was only there around 6 weeks before in the same car park in the same car with the same registration number and paid considerably less”

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Posted 5 months ago

“Quick easy friendly staff easy access less than five minutes to the terminal”

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Posted 5 months ago

“Efficient service as always and hassle free”

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Posted 5 months ago

Holiday Extras is rated 4.3 based on 7,121 reviews