Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.27

4.3 Rating 6,961 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 6,961 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

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“Ease and availability on jetpark 3. Price is right too. Only 4 stars as disabled bays need monitoring as full of vans and cars not showing blue badge, we had to park and walk further than was acceptable.”

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Posted 2 weeks ago

“Always find the service easy to use”

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Posted 2 weeks ago

“Meet and Greet, it isn’t. Possibly the worst service I have ever encountered in my life and I travel a lot. It is not as advertised… ‘Seamless service - parking is done for you. Our most popular meet & greet.’ Given a card with a threat… ‘Due to time restrictions in the car park you must be at the collection point within 10 minutes of your call, or you may incur additional charges.’ We called as soon as the luggage was collected, walked immediately to pick up our car. Took 4 minutes to get there. Rushed to beat the 10 minutes penalty threat. Was made to wait out in the cold for around 25 minutes with two children after a long journey home. No information provided when requested. Staff unhelpful. There were several other unhappy customers present also.”

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Posted 2 weeks ago

“Brilliant service as always.”

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Posted 2 weeks ago

“No problem parking the car and picking it up”

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Posted 2 weeks ago

“The valet parking at Stansted was excellent and seamless as usual. Many thanks for a great service.”

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Posted 2 weeks ago

“I used the pickup at the airport service and it was easy and smooth to be dropped off and collected from my hotel. The price was amazing and great value for money.”

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Posted 3 weeks ago

“Easy website to navigate and book, gives various options for parking and prices, easy to find car parks, a very good service will definitely use again, thank you”

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Posted 3 weeks ago

“Always use jetparks. Very easy to park and to amend booking if needed”

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Posted 3 weeks ago

“Excellent service and food”

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Posted 3 weeks ago

“Really great service. I've been using it for few years now and never had any issues. Prices are always competitive and never let you down. Great value for money. Highly recommended.”

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Posted 3 weeks ago

“Liked parking my own vehicle and keeping my keys. Transfer time too and from Airport is literally a few minutes. Its one of those places that once you've been its easy to find but we hadnt been before and we drove past the place at least twice,i was getting stressed,a nice big sign out by the road would be handy 👍”

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Posted 3 weeks ago

“Easy to book. Decent HIexpress hotel and parking all good. However (again!), the directions to the hotel need updating. Is it really a roundabout to access the hotel road or is it a set of traffic lights? Needs to be clearer.”

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Posted 3 weeks ago

“Now using on a weekly basis and no problems so far Thank you”

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Posted 3 weeks ago

“Excellent will use again”

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Posted 3 weeks ago

“Very easy parking and pick up. Highly recommended”

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Posted 3 weeks ago

“My car came back scratched and my emails to customer service are being ignored.”

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Posted 3 weeks ago

“Smooth & easy parking experience. The location is very convenient for the airport”

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Posted 3 weeks ago

“I have been charged twice for the same vehicle parked for the same period of time at the same carpark and your pr people tell me they can't refund the second charge. This is plain thievery and I will tell every one I know never to go near you bandits.”

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Posted 3 weeks ago

“Very good parking”

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Posted 3 weeks ago

Holiday Extras is rated 4.3 based on 6,961 reviews