Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,658 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Holiday Extras 3 star review on 5th March 2025

Lee Parkinson

Holiday Extras 5 star review on 3rd March 2025

George

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived to book in just behind lots of people booking in themselves attending a convention. Had to wait in line with these before booking in ourselves. Should have had more staff on to speed things up. Otherwise, no complaints.”

Helpful Report

Posted 10 months ago

“Leaving car was no problem although we had to keep going to far end to find a space , bus arrived in less than 15 mins for transfer However on return the flight arrived ahead of schedule, thinking we’d get a head start on our 2 1/2 hour journey home Bus transfer didn’t arrive , a Manchester free parking bus gathered the rather longer queue of people, then no soon as we were all aboard it arrived , almost 1 1/2 hrs til we finally got in the road ! Think I’d rather pay the extra for meet and greet !”

Helpful Report

Posted 10 months ago

“Got stuck getting out of car park the barrier did not lift. I had to buss to get out and the bloke was just messing me about even though I had my booking reference. Which heald up the people behind me. Not really impressed”

Helpful Report

Posted 10 months ago

“Used this hotel before, easy to find. Drop off is easy as you choose which time and the same for collection after Holiday. The only negative was we included a 3 course meal on the night and sorry to say it was very poor, Hunters chicken I think the chicken could have been used as a shoe and lasted the year totally inedible. However we will use this hotel again as the walk( National Trust) is right next door if you have the time and are lovely”

Helpful Report

Posted 10 months ago

“Normally the Meet and Greet car drop off is a great service. However, at LHR we had to wait 30 mins for the car to arrive - even after ringing them before we collected our luggage. Providing the return flight details seems a pointless exercise”

Helpful Report

Posted 10 months ago

“Very good service overall but only 3 Stars due to cost of parking for only 3 days.”

Helpful Report

Posted 10 months ago

“Hotel fine Car drop off fine Car collection poor - no answer on the number to call had to walk to the car park for them to call then wait 30 mins for my car”

Helpful Report

Posted 10 months ago

“It is a long travel from the Long Stay Car Park to the Terminal Building at Stansted with crowded buses.”

Helpful Report

Posted 10 months ago

“The cheapest available, but a long walk to and from the transfer bus stop at Gatwick North. Not rcommended for the elderly or infirm.”

Helpful Report

Posted 10 months ago

“Apparent change of car parking provider, advised only day prior to departure, was not evident upon arrival at LLA at 0400, so parking fortunately all OK?”

Helpful Report

Posted 10 months ago

“Use Holiday Extras all the time and never get any problems👍🏻”

Helpful Report

Posted 10 months ago

“It should be easy to book a hotel prior to a flight, include parking, and stay in the same hotel on return before picking up our car. Sadly, despite bringing this to the attention of Holiday Extras on many occasions over several years, this is still impossible within one single booking. It can't be that difficult to adjust the website to cater for this requirement.”

Helpful Report

Posted 10 months ago

“The parking was secure and near to the airport with good buses but the signage to the car park was very poor. The roads close by have been modified so sat nav’s get confused. It needs much clearer signage to get you there.”

Helpful Report

Posted 11 months ago

“Car park easy to find and buses easy both to and from airport. However booking not found so had problems and delay getting in and out of carpark.”

Helpful Report

Posted 11 months ago

“The booking and price was very good, the blue short stay car park at Stansted Airport is the easiest and quickest car park to use. However, the car was not recognised at the barrier on arrival at the booked time so had to speak to the operator, he said that we didn’t need to be issued with a ticket and opened the barrier for us. on going to the exit on our return the barrier did not rise to let us out and yet again had to call the operator to get them to open the barrier for us. Could have done without all the hassle.”

Helpful Report

Posted 11 months ago

“Regular user of holiday extras . Booking 1-2 per month . Increase discount would help”

Helpful Report

Posted 11 months ago

“Normally happy with this service but got in car this time and someone decided to turn all the blowers on and have air con on full blast even though they only had to drive 200 yards bit of a joke really especially when we arrived at 5pm on an evening”

Helpful Report

Posted 11 months ago

“Happy enough with the parking meet and greet but a little pricey in my opinion”

Helpful Report

Posted 11 months ago

“The hotel was great, you can’t go wrong in a premier inn. We ate in the bar, food was good & service was great. We also had blue circle meet & greet parking. Drop off at the short stay, level 4. Drop off was ok but didn’t feel very organised. When we returned we called them an was told our car would come in 20 minutes. It was over 45 minutes and the service was very poor with one guy sat on the floor in the entrance to the lifts with a mobile phone chasing all the cars that hadn’t arrived yet. I chose meet & greet so that when we landed after a long flight we would be straight into the car and on our way home. Sadly this didn’t happen and we felt it would have been quicker to get offsite parking and jump on a shuttle back to our car.”

Helpful Report

Posted 11 months ago

“Good price however directions for car park were confusing and the parking barriers didn’t recognise our registration so had to contact the assistant via the call button at the barrier on entry and exit When we returned to the car there was a dent in the door I assume from a car parked next to us in the very tight parking spaces”

Helpful Report

Posted 11 months ago

Holiday Extras is rated 4.3 based on 7,658 reviews