Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,150 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,150 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

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“Didn’t have to wait even a minute. Great!”

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Posted 9 months ago

“Being able to add to wallet, with the airport terminal clearly written on wallet card was useful.”

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Posted 9 months ago

“Easy to find and park and walk to terminal and then return and leave”

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Posted 9 months ago

“Supwr easy and no fuss arrived parked own car and a transfer bus was on site within 10 mins and dropped right outside terminal. Even recommend to passenger on plane back.”

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Posted 9 months ago

“Easy to find. Didn’t realise we needed the bay number that the car parked was in, but staff sorted this problem. 5 minute bus service to airport. Coming back was just as efficient.”

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Posted 9 months ago

“Ideal for those with early morning flights from Newcastle. Airport is less than 5 mins walk from hotel. Hotel car park was very busy when I arrived but eventually found a space. Hotel basic & dated but served it's purpose. Car left in hotel car park till returned 7 days later. Would consider using again”

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Posted 9 months ago

“Good value and very close to the terminal at Liverpool airport. Very easy to use”

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Posted 9 months ago

“Effortless to book and a fair rate!”

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Posted 9 months ago

“Every thing as planned. Excellent. Thank you.👍😁”

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Posted 9 months ago

“We parked at Exeter airport, but our confirmation did not say FlyParks. So we were unsure which car park we had booked.”

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Posted 9 months ago

“Great service.”

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Posted 9 months ago

“Easy to use web site, very friendly and helpful staff, we will definitely be back. Thank you.”

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Posted 9 months ago

“We will definitely go back, the staff were so helpful and friendly.”

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Posted 9 months ago

“Had an extremely rude driver on the day we parked Have put in an official complaint but not heard anything back???”

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Posted 9 months ago

“Excellent company such an easy system and so close to the terminals”

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Posted 10 months ago

“The Airparks service in Birmingham Airport is very useful and easy. We parked up after being shown where to park, we had a ticket which told us which zone we were in which made it so easy on return. I got to keep my car keys, which I found reassuring personally. The bus took us outside our hotel. The Hilton garden inn Birmingham was beautiful. Very clean, our room was big, good WiFi signal. The facilities were amazing, lovely big bed, very comfortable, lovely shower as well, big tv in room with desk. The price for snacks and drinks are quite expensive so would keep that in mind . The food prices at the hotel were also expensive. But staff were friendly and very helpful. We ordered an Urbereats to the hotel as it was more in our budget which we picked up right out the front. Breakfast was incredible, so much choice! We paid £25 for two adults and it was definitely worth it comparatively to airport prices. The return was easy, the bus took us to our zone in good time, my car was completely fine. Overall a good service to book alongside hotel.”

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Posted 10 months ago

“Transfers very easy and right outside departures on way and arrivals on return.”

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Posted 10 months ago

“Fantastic service wouldn't book anywhere else”

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Posted 10 months ago

“The drop off was excellent and a very friendly member of staff greeted me. Quite the opposite on arrival. Few grunted syllables through the kiosk window to tell me which bay my car was parked. I went to said bay and my car wasn't there. I went back to the kiosk window to explain and the was grunted at again asking me to give my car back to him so he could go and find it and bring it to me. No apology, no smile, nothing. I waited 10 minutes and eventually my car arrived with Mr Grumpy handing over my key with with a few more grumpy moans. Not a great reflection on your business.”

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Posted 10 months ago

“Very good thanks”

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Posted 10 months ago

Holiday Extras is rated 4.3 based on 7,150 reviews