Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,134 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,134 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always perfect with holiday extra so easy to park and straight into a bus and the same coming home wouldn't go with anyone else”

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Posted 8 months ago

“Excellent price and service”

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Posted 8 months ago

“The hotel was great, you can’t go wrong in a premier inn. We ate in the bar, food was good & service was great. We also had blue circle meet & greet parking. Drop off at the short stay, level 4. Drop off was ok but didn’t feel very organised. When we returned we called them an was told our car would come in 20 minutes. It was over 45 minutes and the service was very poor with one guy sat on the floor in the entrance to the lifts with a mobile phone chasing all the cars that hadn’t arrived yet. I chose meet & greet so that when we landed after a long flight we would be straight into the car and on our way home. Sadly this didn’t happen and we felt it would have been quicker to get offsite parking and jump on a shuttle back to our car.”

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Posted 8 months ago

“Easy and straightforward experience”

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Posted 8 months ago

“Easy to find, park and get away 😁”

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Posted 8 months ago

“Car was over 20 minutes late on return - staff were dreadful and displayed zero customer service skills - they couldn’t pay for the car parking ticket so I had to pay myself. They didn’t even come to tell me this - I had to keep getting out of the car and chasing. Not a meet and greet service - just annoying and stressful.”

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Posted 8 months ago

“Meet and park at T3 Manchester is brilliant and especially the key box collection”

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Posted 8 months ago

“Good price however directions for car park were confusing and the parking barriers didn’t recognise our registration so had to contact the assistant via the call button at the barrier on entry and exit When we returned to the car there was a dent in the door I assume from a car parked next to us in the very tight parking spaces”

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Posted 8 months ago

“Really good service will definitely be using again”

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Posted 8 months ago

“Very good value for money in terms of parking. Reception area, bar and restaurant are clean and welcoming. The rooms are small and tired , but adequate for a one night stay.”

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Posted 8 months ago

“Everything worked nice and smoothly.”

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Posted 8 months ago

“Safe and secure Pleasant staff - very easy to get to and from airport Would definitely use this service again”

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Posted 8 months ago

“All good, easy parking, easy to find, good choice of food, room was clean and comfortable ,”

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Posted 8 months ago

“Excellent Easy to find Felt safe and secure”

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Posted 8 months ago

“No issues whatsoever, everyone was as expected.”

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Posted 8 months ago

“I always have excellent service, but, and it is a minor but, I drive a VW Amarok because I have two labradors, why oh why do I have to walk to the furthest row in the collection area when I get my vehicle back, it is always parked with all the vans. I usually travel with my autistic son or alone so it would be really nice to not be so far away from the collection centre (I was parked in CA13) my vehicle is long but still fits in a ‘normal’ space.”

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Posted 8 months ago

“Great hotel (Marriott Heathrow) which provided secure parking for the duration of our 10 day trip.”

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Posted 8 months ago

“Very good service always use holiday extras for parking meet and greet and airport hotels never been disappointed”

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Posted 8 months ago

“Very hard job getting in the mid stay car park and an even hard job getting out of the car park as they struggle to find how booking . We have used holiday extra loads of times never had delays”

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Posted 8 months ago

“All went fine with the stay at the car parking. Checking in for the stay and at the end. It was very easy for the collection of my car keys. Thankyou”

Helpful Report

Posted 8 months ago

Holiday Extras is rated 4.3 based on 7,134 reviews