Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,118 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,118 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The place was overbooked.. I was on my own and still had to share a table, if I had been a couple or a foursome then no chance of a table. The food was minimal, two or three bits of salad, warm/tepid soup, two hot dishes curry or carne, no other choices. Had to queue for a glass of small wine. Tables messy and not cleared regularly. Very, very disappointing and never again, it was more crowded than in the terminal floor and would rather have paid the same amount to have a decent meal and a proper glass of wine in one of the restaurants. This was the most expensive lounge but from what I hear probably the worst. Cannot understand why Holiday Extras have added this to their portfolio - reflects badly on them and unlikely to trust them in the future.”

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Posted 3 months ago

“It just works”

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Posted 3 months ago

“Very reliable and easy to use we were greated by staff on arrival and told where to park highly recommended as so easy”

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Posted 3 months ago

“I landed, called once I received my bag. Then waited 1hr 35 mins for my car. Even the staff were embarrassed. Second time it’s happened. This is supposed to be meet and greet. I could have got home faster on the train”

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Posted 3 months ago

“Fast, efficient service, polite staff. Perfect”

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Posted 3 months ago

“Easy to park and collect car. I have used Holiday Extras many times and have never been let down. Great service”

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Posted 3 months ago

“Meet and greet so easy to do Easy to find and so close to the airport Makes the beginning and end of holiday stress free”

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Posted 3 months ago

“Easy to book - convenient for airport - little expensive!”

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Posted 3 months ago

“Booking airport parking very easy. Silver parking at Bristol airport very smooth, easy checking and coach for transport to departures Would definitely use again”

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Posted 3 months ago

“Everyone very helpful from the call centre when I had a problem changing the make of my car to the bus drivers carrying out the transfer from Skyport to the airport”

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Posted 3 months ago

“The transfer coach was easy to find. The coach modern and clean. The driver was polite and friendly.”

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Posted 3 months ago

“Very helpful and pleasant staff”

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Posted 3 months ago

“Came back to the car and the windscreen had been smashed.”

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Posted 3 months ago

“Excellent service and cheerful staff, especially in the office/reception”

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Posted 3 months ago

“Perfect easy parking at great cost”

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Posted 3 months ago

“Very easy to park and leave the car, short walk to departures for twilight check in then through covered walkway to hotel. On return car waiting short walk from arrivals, all went smoothly.”

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Posted 3 months ago

“on leaving the car at car park 2 a hotel car park that was being built got to Ibis hotel dropped bags of got map to car park but not signed at all well so had to ask for directions got to gate arm to let into car park did not lift so had to speak through intercom to get into car park found parking spot myself was using disability scooter due to area used being built on was fenced of in areas so difficult to get around as bis concreate blooks blocking areas of could not get out of carpark on my disability scooter and also dangerous as no path to ride on around carpark with oncoming cars had to press intercom to speak to someone to be able to exit carpark they lifted the exit arm to let me out while going underneath arm came down towards my head had to lift my arm upwards to stop barrier hitting my head could have knocked me of my scooter hurting me badly it scared me badly and made me very upset. I would not use this area again as safety was not thought through at all.”

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Posted 3 months ago

“Everything well organised and clearly described.”

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Posted 3 months ago

“Always book Meet & Greet Parking at Birmingham Airport. Convenient, reliable service. Friendly helpful staff. Thank You”

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Posted 3 months ago

“Website is very user friendly. Updates are very helpful when planning trip. It's a one-stop website where whole trip can be planned.”

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Posted 3 months ago

Holiday Extras is rated 4.3 based on 7,118 reviews