Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,127 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,127 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All went well”

Helpful Report

Posted 6 months ago

“Poor/non-existent service with late arrival support.”

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Posted 6 months ago

“Our room at the Holiday Inn was very good and conveniently placed. Unfortunately we couldn’t have the type of room we booked, so the receptionist gave us a couple of drinks vouchers as an apology! Car parking and transfers to the airport worked well. Only slight downside was our evening meal in the hotel restaurant with which we were a little disappointed.”

Helpful Report

Posted 6 months ago

“The drop off was easy although the company had changed hands between our booking and the date of parking. The hotel was clean and reasonably priced as always. The major difficulty was that with the change of company there is now a £20 additional charge to drop the car at T4 and collect from T5. This is not or was not in the information given to use by Holiday Extras. This is the third time of using the meet and greet park and hotel package and the first time that we have had an additional charge Ievied.”

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Posted 6 months ago

“Very straightforward. Easy parking at Short Stay carpark. Car ready as soon as I got back. Purple Parking staff were friendly and helpful. Easy to recommend on the basis of this experience.”

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Posted 6 months ago

“I paid extra(only £1 or so admittedly) for additional SMS confirmation of this booking. Despite phoning twice and being fobbed off with glib answers that it would appear before I left, I never received anything.”

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Posted 6 months ago

“Easy to park close to the departure and easy pickup”

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Posted 7 months ago

“Lovely hotel very very clean would stay there again”

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Posted 7 months ago

“Easy to book. Very close to departures. Easy pick up”

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Posted 7 months ago

“Parked up within 100 metres of departure hall. Seamless entry and exit.”

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Posted 7 months ago

“Arrived to book in just behind lots of people booking in themselves attending a convention. Had to wait in line with these before booking in ourselves. Should have had more staff on to speed things up. Otherwise, no complaints.”

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Posted 7 months ago

“Have used this before and generally very happy but this time small damage to wing mirror but fixable and the car was covered in bird droppings which has not happened before so am unsure if parking area of cars has changed as a number of the cars returned that night also covered in same”

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Posted 7 months ago

“Always use fantastic place to park and a fantastic bus to airport”

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Posted 7 months ago

“Quick and easy, completely hassle free”

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Posted 7 months ago

“Hard to find a parking space when we arrived. Cars parked in odd places. Drop off and pick up was fast but bus parked in wrong bay at the airport on our return. Bus driver never came to stop to tell customers. No announcement made by bus driver of stops, so some confusion about where to get off for our car park and position of car. Other than that fast and efficient entry and departure.”

Helpful Report

Posted 7 months ago

“Easy access to car park value for money a quick drop off and pick up at the airport...”

Helpful Report

Posted 7 months ago

“40 minute wait at the depot for as many customers as possible rather than good service, late at terminal so had to rush. 35 minute wait on return was about to phone when coach turned up. At depot on departure and return service good. But distinct lack of coaches. Will not use again.”

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Posted 7 months ago

“Park8ng eas sold as meet and greet but it isn't your just in terminal 1 carpark!”

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Posted 7 months ago

“Everything went according to plan.”

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Posted 7 months ago

“Always use Holiday extras as I like the way they keep you informed. This time we used purple parking through them, which was an easy transaction and felt safe and secure for our car. Very competitive. Thank you”

Helpful Report

Posted 7 months ago

Holiday Extras is rated 4.3 based on 7,127 reviews