Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,659 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,659 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Holiday Extras 3 star review on 5th March 2025

Lee Parkinson

Holiday Extras 5 star review on 3rd March 2025

George

Anonymous

Anonymous // 01/01/2019

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“Great customer service and professional service.”

Helpful Report

Posted 1 month ago

“If I had been able to choose in advance, I would not have selected the car hire company, Surprice at Faro airport. As other reviews indicate, they seem to commonly scam customers by claiming very minor damages - in our case a scratch on the plastic wheel trim - which is then charged at an exorbitant repair amount (123 EUROS). Given the scratches elsewhere on the vehicle, I am not convinced they are fixed in any case, so clearly the funds are not being used for this purpose. The scratch was so small it could easily have been missed on pickup - I certainly don't recall driving anywhere or in any manner that would have caused it. They would not call the shuttle & allow us to leave unless this was paid. The shuttle is infrequent too - there was at least a 20 minute wait for a bus both on arrival and departure. Avoid.”

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Posted 1 month ago

“Excellent hotel very convenient shuttle straight to airport”

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Posted 1 month ago

“Very efficient service at Cophall.”

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Posted 1 month ago

“Good value at East mids short stay 1”

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Posted 1 month ago

“Easy to find parking. Reliable and frequent collections to and from the car park.”

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Posted 1 month ago

“Great service in terms of punctuality and immediately looking after you. I just wish the drivers wouldn't leave muddy footprints in the car.”

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Posted 1 month ago

“Maple were exceptional. Our car developed a fault and broke down on the way to the pickup area. They could not have been more kind and helpful. I cannot fault there service and will definitely use them next time.”

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Posted 1 month ago

“Easy to book. Reasonably priced”

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Posted 1 month ago

“Easy booking through the app.”

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Posted 1 month ago

“Bus turned up after a fair old wait. Swapped drivers outside the pub then continued after they had enjoyed a chat. Reached the first stop in the car park then the driver announced I have to stay here for a few minutes so you can walk to your car from here! We did so and still got out of the car park before the bus had left the first stop. In conclusion, highly priced and punctuated with unnecessary waits!”

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Posted 1 month ago

“Did as agreed spot on, Mike”

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Posted 1 month ago

“Brilliant so easy drop off and pick will be using this again”

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Posted 1 month ago

“Lovely night stay, close to Virgin terminal. And great price package with 2 weeks parking included. Regards John”

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Posted 1 month ago

“Very good service from the MBW meet and greet team. Highly efficient, no waiting at either end of the trip and a very affordable car wash and vac service.”

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Posted 1 month ago

“We were very impressed with Maple valet parking. Excellent service 👏 we'll definitely use this again.”

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Posted 1 month ago

“Quick and easy”

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Posted 1 month ago

“Reliable , always get confirmation for pick up time. For me the best!”

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Posted 1 month ago

“Straight forward! Professional staff ! Good experience!”

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Posted 1 month ago

“The general service provision was pretty easy to use and the staff were helpful however, upon our return from holiday our car appeared to be been left in a place where the Mancunian avian population had used our car as a public lavatory! I appreciate that it is difficult to control such events but, common sense tells you not to park customers cars in areas that are clearly well populated with birds. We have used other airport parking providers and never experienced such matters. Please try to be more considerate in future. It is not nice to return from holiday to a car covered in guano!”

Helpful Report

Posted 1 month ago

Holiday Extras is rated 4.3 based on 7,659 reviews