Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.27

4.3 Rating 6,965 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 6,965 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

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“I will never use this company again! Absolutely terrible service. Left us stranded at our destination as they had not received confirmation of our booking from the Spanish company despite holiday extras confirming my booking with me and even texting me the night before re confirming my collection details. Then they refused to honour their transfer guarantee”

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Posted 1 month ago

“I've used Meet & Greet at East Midland airport numerous times and always had good service. Staff are friendly and accommodating every time, never had a problem.”

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Posted 1 month ago

“Easy to book no hassle whatsoever.”

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Posted 1 month ago

“On time, pleasant Driver, offered us water. Safe and good experience”

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Posted 1 month ago

“I have had previous good service but having arrived back at Stansted, initially Icould not find my car. We walked the meet and greet parking and eventually with a little help from entry staff we found the car wasting. Time distance and inaccurate details. It would have been better to park off site. The walking distance with cases was very unreasonable.”

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Posted 1 month ago

“Great service pleasant friendly staff and very helpful with luggage on and off the transfer bus, would definitely recommend the Glasgow Airport branch”

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Posted 2 months ago

“Friendly staff , very quick & easy service used a few times”

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Posted 2 months ago

“Poor transfer on arrival at Arrecife. It took nearly an hour before the transfer even left the airport. Large queues of people and not enough vehicles from the look of things. Better on the homebound part of the transfer but we will look at etting our own taxi next time.”

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Posted 2 months ago

“On arrival at Antalya Airport there was one to meet us. After almost an hour of looking for someone and several attempts at using the phone numbers provided without success we had to get a yellow cab at the cost of €20. The return transfer was OK with no problem.”

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Posted 2 months ago

“Easy to check in.Office and drop off point close to terminal. Pick up process straightforward.”

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Posted 2 months ago

“Very good service”

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Posted 2 months ago

“We were delayed by BA cancelling our flight home by 48hoirs. So we had a fee to pay at London City Airport parking on our return. But, we had taken out the delayed insurance policy just in case. We have spent a lot of time over the past three weeks providing Holiday Extras the information that they requested via 4 support operatives only to be informed that the T&Cs do not cover our claim. We have always booked through Holiday Extras for the past 10 years and have never claimed until now. So, needless to say we will never book through Holiday Extras again. They tried to delay our claim and finally used the small print ie called our delay as a “force majure”.”

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Posted 2 months ago

“Used meet and greet @ Stansted. Easy to find, helpful staff directing you. Quick key drop off and on return easy to find car. Great service”

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Posted 2 months ago

“Used APH parking Gatwick So efficient on checking in and also well organised for our return.”

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Posted 2 months ago

“Used jet parks ringway easy to park buses regular to and from airport ,always make a note of bus stop number for when you return”

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Posted 2 months ago

“Hotel was good staff very helpful. Went to park car in the morning used the directions as stated in the email, only to discover the car park had been shut for over a month with no correspondence from holiday extras to notify us of this, luckily the hotel let us park our car there for the week or would have missed flights etc. still had no communication from holiday extras after submitting a complaint.”

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Posted 2 months ago

“Would recommend ,no hassle staff very friendly and efficient ,”

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Posted 2 months ago

“As usual all went very smoothly. Well done holiday Extras”

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Posted 2 months ago

“Easy to use car ready for pick up no issues.Will use again staff pleasant and helpful.”

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Posted 2 months ago

“I would recommend meet and greet at Manchester, as the staff are excellent,very helpfull, efficent and above all else very pleasant to deal with. The car is well inspected and parked carefully.”

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Posted 2 months ago

Holiday Extras is rated 4.3 based on 6,965 reviews