Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,134 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,134 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great location, bus pickup within minutes of parking,”

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Posted 8 months ago

“When I arrived at the parking just after the time I had booked, the barrier did not open. When I spoke to the guy he asked for my registration, checked, then said there was no booking for that registration number. I gave him my booking number and he said 'I'll open the gate then' and mumbled something about when I come back. I asked him to repeat it but he'd gone. I was bothered thinking about my return as I would be arriving about 10pm,. As it happened my suitcase did not arrive on the carousel and it took nearly an hour to find it. Staff at the airport were next to useless! When I got to the gate, quite late by now, it did not open again. The guy asked for my registration again. I gave it to him and explained what had happened on entry. He disappeared and after a short while the barrier lifted without a word and while I was still out of the car waiting for a response. Apart from that everything was ok, lost my £1 in the trolley - they are abominable. Can't get one out of the line without help from a burly bloke and can't get one close enough in the line to get the coin out. I'm a lone 81 year old female; thank goodness I'm quite fit in body and mind, but it's not a very pleasant experience to have to negotiate late at night. I was told it would only have been a couple of pounds extra to be taken and picked up by a local taxi. Maybe I'd better take that option in future.But I'm very independent:) Previously, when I once accidentally left a back window open, it was taped up very securely by the guard presumably. Wonderful service. there was no-one there to thank sadly. I didn't need to confess to my husband, who was alive at the time and had been dropped off close to the terminal having been disabled. So credit where credit's due. Thanks. Brenda Hynes”

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Posted 8 months ago

“30th April EMA mid stay 3 Approx 3pm When we tried to exit the car park the barrier did not lift. We then had a stressful 15 minutes trying to get out. 3 other cars had the same problem. I admit that it could have been an EMA barrier problem rather than it was your fault. Ed Leicester”

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Posted 8 months ago

“Countryside location the other side of Gatwick is compact but well organised. If you are an EV car sounds obvious but bring the hard key because if you rock up with it on your phone they can’t park your car and you will have to find alternative parking last minute, stresssssfulll and no refund. Don’t say you have not been warned.”

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Posted 8 months ago

“Excellent service as always, staff polite, efficient, drivers helpful and cheerful, can't fault it and would always recommend.”

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Posted 8 months ago

“Very efficient and great staff support”

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Posted 8 months ago

“I used the app but it parked me in triangle for ocean, and our ship was in mayflower ! We had to pay again in mayflower with a different company. I have requested a refund but initially was told it was my own fault. They have now accepted it as a complaint and I am awaiting the outcome.”

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Posted 8 months ago

“All worked well”

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Posted 8 months ago

“Really easy to use and no hassle to get to and from airport - all very seamless and straightforward in both directions.”

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Posted 8 months ago

“Park the car in the greet bay drop the key off at reception walk through underpass into airport (Stansted)as simple as that”

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Posted 8 months ago

“Lovely hotel easy to get to and park the staff, food, service all excellent. Room and amenities really nice and very clean. I couldn,t fault it if i tried. Also reception staff booked us a taxi to terminal3 for 4 am and he was waiting for us when we toddled down at 3.15. If i fly from LHR terminal 3 again i will definately use the Renaissance again.”

Helpful Report

Posted 8 months ago

“The Radisson Red was very good. Clean, comfortable room with easy walk to the terminal. Blue Circle meet and greet was poor. As instructed we contacted them when we were at Baggage Claim and were told our car would be ready for collection in 25 mins. 25 minutes later when we got to the multi storey car park the Blue Circle representative did not have our keys and he could not confirm where our car was. We had to wait another 30 mins before it arrived. We would not use Blue Circle again.”

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Posted 8 months ago

“Very helpful”

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Posted 8 months ago

“Clean and comfortable room and bed. Very cost effective. Also walkable to terminal.”

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Posted 8 months ago

“Best price I’ve found, thanks 🤩”

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Posted 8 months ago

“Hotel stay was very good. I would never use Blue Circle parking again. No one answered phone before we arrived, as they asked us to call 30 minutes before we arrived. We could not find anyone to accept our car keys, there was no obvious representatives around and we had to ask Purple Parking reps where to find them. On arriving home, once again, no one answered phone call after we’d collected luggage for ages. When we did get through, we were told car would be with us in 20-30 mins. Not what we wanted to hear after a 20 hour flight.”

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Posted 8 months ago

“Use secure parks every time as it’s straight to the airport door and back , great service never have to wait long for bus , highly recommend”

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Posted 8 months ago

“Excellent service”

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Posted 8 months ago

“By far the best meet and greet I’ve ever used so easy to find and use , only one small point I couldn’t find my car on return but iff I had took the time to read the tag attached to my keys I would of realised where it was parked”

Helpful Report

Posted 8 months ago

“Extremely efficient and quick service. It's what we've come to expect having used them quite a few times now.”

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Posted 8 months ago

Holiday Extras is rated 4.3 based on 7,134 reviews