Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,157 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,157 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

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“Great price. The staff were very helpful with my querie and got it solved.”

Helpful Report

Posted 11 months ago

“Excellent and smooth service”

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Posted 11 months ago

“Fast, efficient, cheap, I recommend this parking lot, I have already used it 3 times”

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Posted 11 months ago

“Drop and go. Easy access to all 3 terminals. Bus to 1&2, a ten minute undercover walk to 3. Reasonable prices as well £72 for 12 days. Always use this option to park.”

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Posted 11 months ago

“Easy to book online and change. Parking was sooth and uneventful. Tech worked extremely well, both ways. Very convenient for Clayton Hotel. Bus driver from Terminal two was brilliant, even helped passengers load luggage.”

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Posted 11 months ago

“Park 2 Travel outdoor. Perfect parking, drivers of mini bus very helpful and jolly. Nothing too much trouble for them. Bus waiting for us as we exited terminal.”

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Posted 11 months ago

“No problems, quick easy service, always use you”

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Posted 1 year ago

“Parking to go on holiday was a long wait and being held up on the roundabout- should be staggered as they know what time your arrival is! On our return the ticket was wet from the toiletries - the Airparks bus man was amazing and said do not worry. The two men at the car park barrier were too busy in the cabin - spoke through a window could not hear one , so raised his voice asking for the ticket, explained the circumstances- And I was told by the person as no man or customer given to me as said “ that’s taking the piss”. How nice. We travel a lot and don’t use your airparks again!!”

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Posted 1 year ago

“Great from start to finish.”

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Posted 1 year ago

“Helpline for delayed returns just contacts the airport who did not know what to do. When I got to home airport and tried to pay the difference in parking it was trying to recharge me the full amount. Staff at Durham were wonderful, holiday extras were useless.”

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Posted 1 year ago

“The process of booking was easy and the information given,directions etc was great.Easy drop off close to the terminal and the car was there when we returned.Great service.”

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Posted 1 year ago

“Seamless service, as always”

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Posted 1 year ago

“Staff here were very good. Bit of a walk to terminal 5 if one getting on in age.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Good price and quick and easy transfer to terminal”

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Posted 1 year ago

“Yet another superb arrangement by this company who we cannot fault at all, have used them for many years. Thank you”

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Posted 1 year ago

“Really happy with the price we paid for parking at Silverzone Bristol. Quick self check in on arrival and the shuttle bus was there ready to take us to the airport. Bus was outside the airport when we arrived back in Bristol which was great. Didn't have to wait long to get our car keys and we were back to the car in very little time. Would definitely use Silverzone again.”

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Posted 1 year ago

“Unable to get out of the car park they wanted my to pay 1,800 pounds but I was pre booked and miss the ferry home held everybody up trying to get out of the car park”

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Posted 1 year ago

“The service was fine, but not enough information provided by holiday extras. One assumed it was the official meet and greet service and not a random man in a high vis jacket (No criticism of said man) Add instructions letting customers know what to expect. There was no mention of the parking company called blue circle on the booking email. Ie head to the play machine where a blue circle employee will park your vehicle ( I had to be told by the official meet and greet ) I wasn't on the list and perhaps go find said random man. You also have to call then when you have collected bags, none of the numbers worked. The guys there confirmed they had all changed, but luckily my car was ready on arrival. Improve HE! Doesn't take much from your part.”

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Posted 1 year ago

“Booked online and realised I had paid twice and contacted their customer service. Reimbursed 1 booking straight away and it was easy to speak to someone. No problem with the airport. We were really pleased.”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.3 based on 7,157 reviews