Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,157 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,157 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent, on time, polite drivers. Would use again.”

Helpful Report

Posted 11 months ago

“Excellent service. Fast efficient. Can’t fault it”

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Posted 11 months ago

“Great value and service. Quick, easy and efficient. No waiting around to collect.”

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Posted 11 months ago

“Excellent parking and will only choose parking where we can keep the keys. The dinner and breakfast are both excellent and great value for money. Hotel is very clean and the rooms are comfortable - remember to ask for ground floor as there are no lifts if you have a mobility problem. My only one moan is the pillows need replacing- they let the hotel down! Most certainly recommend this hotel.”

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Posted 11 months ago

“When I arrived all was great. I explained that the car key can’t be left in the vehicle at all as it will lock itself although I can remotely open it if this happens so I clearly marked the paper work. While I was away I had an alert that my vehicle had been unlocked and the door was open so I called blue circle up and asked why and with in 2 minutes the car was secured again. 3 minutes later the car again is unlocked so I messaged the company and explained that the car had again been unlocked and the tracker activated as it had been started, 2 minutes later the car has moved literally meters and then parked up again and locked again. When I landed at Heathrow I messaged and called to say I would be around 1 hour getting out of the air port. I then get an alert to say the car had been started and was moving. Then I received a call 5 minutes later saying the car was ready for collection to which I explained that I had just called and said I would be another hour. When I got to collect the car I asked why someone had been in the car and started it. The reason was to move it to another car park. When I showed them the pictures and info on the car they couldn’t explain this and said check your car. Still no idea why they would need to enter my car and move it literally meters and they also can’t explain this.”

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Posted 11 months ago

“Really easy and efficient to use.”

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Posted 11 months ago

“Great service, swift and busses were available (no waiting at all) very easy to find. this will be my go to parking for Heathrow airport.”

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Posted 11 months ago

“Easy parking. Easy to change airports and dates when plans altered.”

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Posted 11 months ago

“All worked as it should have. Good price and easy to organise.”

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Posted 11 months ago

“Disappointed overall. Didn’t think email with arrival/departure information provided was clear. Booked “wider spaces car park 2” but had to walk to car park 1 for the bus, and noticed spaces seemed at least as big. On return journey we were dropped in car park 1 and had to walk back to 2. On arrival no number plate recognition so needed to take a ticket and on departure had to press intercom button and wait to be let out. Only 1 bus doing transfers so took longer than advertised and was so busy that at each stop we had to get off to allow people from the back of the bus to exit, then get back on to continue to our stop. However, was very grateful to the driver for collecting us all and being patient.”

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Posted 11 months ago

“What a fantastic service provided by Holiday Extras it was so simple to organise from booking the hotel and the meet and greet package The ease of dropping your car of at the Meet and Greet then How convenient walking out of your hotel across the road and you was in the terminal And when returning after your holiday you walk across the road pick up your car key and you are on your way home Would definitely use Holiday Extras again and again”

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Posted 11 months ago

“Overall a very good package. Car Park only 10 minute bus journey from the Airport. Hotel ideally located for Terminal 2. Be very happy to use again.”

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Posted 11 months ago

“Very smooth and easy process, would use again”

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Posted 11 months ago

“Hotel is actually the Radisson Red. The conference centre is at the rear. It is quite a way from Terminal 5 and the hotel hoppa bus is a disaster. Dont do it. Pay extra and get a taxi - especially the return. Hotel itself was ok. Not 4 star at any stretch. Probably wouldn't use it again. Fly from Gatwick and use the Premier Inn.”

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Posted 11 months ago

“Dropping the car off/ picking up, all went smoothly with no wait. (this is January) A competitive price, I would use the company again.”

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Posted 11 months ago

“Again very easy everything works and takes stress out of the holiday - will continue to use”

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Posted 11 months ago

“Decent price and well organised”

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Posted 11 months ago

“Easy to book, all went smoothly from start to finish.”

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Posted 11 months ago

“Suits me. Affordable, easy to get to and quick service”

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Posted 11 months ago

“Easy to book, clear directions to carpark, everything went smoothly. Prices for Aberdeen Airport very competitive.”

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Posted 11 months ago

Holiday Extras is rated 4.3 based on 7,157 reviews