Holiday Extras Reviews

4.3 Rating 7,135 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had used hotel previously with no issues. This time having booked an evening meal told unable to eat in restaurant as no tables available, receptionist unwilling to try and resolve situation. Happily restaurant manager aware of issue went out of his way to resolve problem and were able to enjoy a meal after a 10 min delay. Otherwise hotel and parking facilities excellent .”

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Posted 8 months ago

“Charged us another 20 pounds when we arrived because of the flight time. The car was a long way from the reception even though my daughter had her child with her. Big queue and the gate didn’t open when we drove up.”

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Posted 8 months ago

“Great service! Good price; buses came on time!☺️”

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Posted 8 months ago

“Vehicle registration number NOT recognised by auto gate, needed help from car park staff. Second time this has happened.”

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Posted 8 months ago

“That wasn't meet and greet had to walk to get car then walk to terminal I expect my car to be outside terminal”

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Posted 8 months ago

“Easy to book and use. Great price too.”

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Posted 8 months ago

“Easy to use the long stay car park at Cardiff airport. Swift in and out, perfect”

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Posted 8 months ago

“Good discount on car parking at Standsted, which make the whole trip from start to end less stressful knowing I could quickly jump into my cara d be on my way.”

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Posted 8 months ago

“Very good , hassle free .”

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Posted 8 months ago

“Easy, cheap and reliable service! Shuttle buses are every few minutes and the bus journey is only 10 minutes. I would definitely recommend.”

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Posted 8 months ago

“It was impossible to contact the hotel for information and assistance. Breakfast was good.”

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Posted 8 months ago

“Long queues in the early hours to drop off keys, have used silver zone before and never had to wait for so long.Then on return shuttle service inadequate very long wait out side arrivals and stroppy driver ordering elderly people to push up the bus aisle to cram us in.Threatening to remove people from the bus if they did not squeeze in like sardines away from the door.Very poor”

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Posted 8 months ago

“Usually go to Stansted Airport Parking but through Holiday extras, the price was far better and the service was exactly the same. We will be using them again for this at least twice more this year and will see what else they can offer.”

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Posted 8 months ago

“Perfect as usual”

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Posted 8 months ago

“Easy booking, easy parking. Staff very helpful & courteous. Lovely food & a great (&quiet!) sleep”

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Posted 8 months ago

“very good all round very happy with service cant fault”

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Posted 8 months ago

“Always a great service”

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Posted 8 months ago

“Very easy to use the carpark, reception was a breeze and getting on the bus was great.”

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Posted 8 months ago

“We have used the \meet and Greet service at Stansted for the past couple of years. Book in advance for good prices. Good service. easy to alter times etc. Staff always polite and helpful. Less than five minutes to walk down slope and along to office to pick up keys. Takes the pressure off when getting to and leaving airport.”

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Posted 8 months ago

“Great parking location and seamless drop off and pick up.”

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Posted 8 months ago

Holiday Extras is rated 4.3 based on 7,135 reviews