Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,658 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Holiday Extras 3 star review on 5th March 2025

Lee Parkinson

Holiday Extras 5 star review on 3rd March 2025

George

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Using Maple Parking Meet and Greet at Birmingham Airport. Drop off was smooth, however upon collection, although car was there, it was damaged. Big dent in the bonnet which also no longer shuts properly. Photos taken by both staff there and us, reported to their Head Office, but no feedback apart from an automated response saying they will respond in 5 days. Very disappointed”

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Posted 6 days ago

“We landed in terminal 2 and walked about outside for over half a hour before finding out yous have no pick ups in terminal 2 only terminal 1 with all our luggage we had to find our way to terminal 1 after a long flight not very good. We have used the red car park loads of times far easier . With yous being a new one decided to try but sorry will be going bat to the red”

Helpful Report

Posted 1 week ago

“Badly signed posted unpleasant staff would not recommend or use again”

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Posted 2 weeks ago

“Outward journey went very well, good comms on pick up and location from the airport was made clear. Return journey was a different story, I was worried I'd not had contact from the drivers the day before. On the morning of collection, still nothing, I checked with the local company who sub contracts for Holiday extras and they had no record of the booking. Upon reading back my confirmation email from the week before it showed a different date for my pick up! My flight time and number were clearly entered upon booking and still holiday extras put in the wrong day. How can the wrong day be added for my flight number and time? 10 people impatiently waiting for a minibus back to the airport does not leave a pleasant lasting experience. If it was myself and my partner I'd not be so embarrassed. I'd think twice about booking again based on this.”

Helpful Report

Posted 3 weeks ago

“The length of time sitting on the bus at Glasgow Airport was excessive and unacceptable. The driver was told, ‘wait 2 minutes , someone Is coming. 15 minutes later and another radio message in between we were still sitting waiting. From phoning to getting to over 45 minutes. In future I’ll pay the extra and park right at the airport.”

Helpful Report

Posted 3 weeks ago

“Confusion on entering car park as barrier at Liverpool multistory opened, but information from Holiday Extras stated that we had to take a ticket which would be needed to exit. the barrier closed and then opened again. On contacting the c/p operator, they new we had booked with Holiday Extras as this had happened before. Information needs changing. No ticket is needed, just drive in.”

Helpful Report

Posted 1 month ago

“My car was filthy when it was dropped off the odd thing was I only the top part was dirty no the bottom part. Will not use this service again”

Helpful Report

Posted 1 month ago

“When arring (diversions in place) in the dark it wasn't very well sign posted. The staff could give you a little bit more information especially as it was the middle of the night”

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Posted 1 month ago

“Dreadful instructions to find car park 2 , member of staff on reception rude and obnoxious! On return Austin was very helpful , finding car on return is like a needle in haystack and barrier didn’t work waited 15 minutes to sort Beds in hotel so uncomfortable! Never again”

Helpful Report

Posted 1 month ago

“I had difficulty entering and exiting the car park as an error had been made with the car registration details that I supplied to Holiday Extras”

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Posted 2 months ago

“Hotel room was very noisy. Restaurant / Bar was way overpriced. Pickup was appalling, nobody answered the phone, had to ring reception twice and after nearly one hour was picked up from T1. Not great at all.”

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Posted 2 months ago

“Generally I have had a good experience with Meet & Greet however this time I came back to find my alloy wheel scratched… I guess these things happen however they didn’t own up to it and came out looking surprised. I’m sure the driver would have known about this so I would have appreciated them owning up from the start. Two days later I’ve still not heard back from Customer Services.”

Helpful Report

Posted 2 months ago

“Came back late at night and had to go and find my car!! when I finally found it I was blocked in! Tried moving my car but I scratched my front bumper badly on the fence!Waste of time doing meet and great you might as well just pay for the multi storey car park .”

Holiday Extras 2 star review on 5th February 2025

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Posted 2 months ago

“It took ages for my car registration to be recognised and for me to be let out of the car park”

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Posted 2 months ago

“No issue with Holiday Extras - just Bristol Airport. Ongoing works has resulted in a long and arduous climb from the car park to check-in desks. All outside with no shelter after leaving the car park. Entirely unsuitable for anyone with limited mobility. My wife and I are both 75 and fit for our age - but certain didn’t expect such a long and exposed trek. The very expensive cost of the multi story car park was surely to enhance access to the terminal rather than making it much worse that previously?”

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Posted 2 months ago

“Purple Parking 10 out of 10. No issue. Very helpful and friendly Premier Inn however 2 stars. 4 out of 10. Hallways no heating and cold. Carpet in our room had not been hoovered and bitty. Bathroom hadn’t been cleaned properly we did tell reception who offered to clean it. Restaurant limited menu due to stock issues so couldn’t have what I really wanted.”

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Posted 3 months ago

“The instructions were poor and confusing. The hotel was difficult to find from the parking. The exit barriers did not recognise that we had already paid for the parking, and wanted to charge us £180. Fortunately an assistant was able to sort this out.”

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Posted 4 months ago

“Couldn't get into carpark had to phone security to lift barriers and same coming out”

Helpful Report

Posted 4 months ago

“On collecting car it was dirtier than we could have imagined, plus it was not locked, with no parking brake set, although auto gear in park. Not as expected, below usual standard.”

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Posted 5 months ago

“I have used the Silver Zone several times! I am a Blue Badge holder and I parked my car in a disabled car space and I attached my key to the blue key fob! Cost me nearly £72 for 2 nights and when I got back the lads handing out the keys seemed a bit robatic!! I took my key then I realised my car was parked down the bottom end of the car park and not only that I struggled to get in my car because I was not able to get in my car as easily because there was not much room between my car and the car next to me. I was livid, travelling on my own and having to drive back to South Wales!”

Holiday Extras 2 star review on 28th October 2024

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Posted 5 months ago

Holiday Extras is rated 4.3 based on 7,658 reviews