Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,656 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,656 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Holiday Extras 3 star review on 5th March 2025

Lee Parkinson

Holiday Extras 5 star review on 3rd March 2025

George

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall, all went well. The shuttle bus service was however slow and the buses overcrowded.”

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Posted 4 days ago

“Only positive is the car was on time, but had obviously been parked outside it had loads of bird droppings over it”

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Posted 6 days ago

“Couldn't fine a car parking space had to wait until someone left, coming home was the worst bit of our journey we were left waiting for 25 minutes on cold windy night standing at the bus stop.”

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Posted 3 weeks ago

“I booked Cobhall parking. It isn’t too bad but it’s very poor value for money- shuttle bus- had to wait for nearly 30mins outside, so when you are travelling to warm weather country, you don’t really wear too many layers. Bus driver- not helpful at all.older people had to put their luggage on shelves themselves which you never expect from other parkings. Overall- it wasn’t worth money as you can get eg. Purple Parking for few quid more.”

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Posted 4 weeks ago

“Easy entry and exit”

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Posted 1 month ago

“The Hilton at Gatwick may be super convenient and the Japanese themed restaurant food was very tasty, but the rooms are very bland and boxy. Cophall parking worked quite well too, but the bus journey does add 30 minutes to your trip.”

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Posted 1 month ago

“Great service in terms of punctuality and immediately looking after you. I just wish the drivers wouldn't leave muddy footprints in the car.”

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Posted 1 month ago

“Bus turned up after a fair old wait. Swapped drivers outside the pub then continued after they had enjoyed a chat. Reached the first stop in the car park then the driver announced I have to stay here for a few minutes so you can walk to your car from here! We did so and still got out of the car park before the bus had left the first stop. In conclusion, highly priced and punctuated with unnecessary waits!”

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Posted 1 month ago

“The general service provision was pretty easy to use and the staff were helpful however, upon our return from holiday our car appeared to be been left in a place where the Mancunian avian population had used our car as a public lavatory! I appreciate that it is difficult to control such events but, common sense tells you not to park customers cars in areas that are clearly well populated with birds. We have used other airport parking providers and never experienced such matters. Please try to be more considerate in future. It is not nice to return from holiday to a car covered in guano!”

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Posted 1 month ago

“Short Transfer . Regular buses . Staff very friendly. Would use again .”

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Posted 2 months ago

“It took 25 minutes for our car to be returned. Not fun when the temperature is near zero.”

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Posted 2 months ago

“Car returned muddy inside drivers side and outside.”

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Posted 2 months ago

“The close proximity to the Terminal for parking and the accommodation was the best feature of the deal. The term 'budget' hotel was also an accurate term. Thanks!”

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Posted 2 months ago

“The car park is very easy to locate and plenty of parking but very expensive.”

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Posted 2 months ago

“All straight forward, 5min walk to the terminal”

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Posted 2 months ago

“A smooth entry and exit”

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Posted 2 months ago

“Quick efficient service but: - why don’t you use paper mats for footwells on customer cars? - why don’t you your drivers change everything the seat position and steering wheel?”

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Posted 2 months ago

“Confusing parking, even the hotel staff weren't sure. Long confusing walk to the hotel from the car park. Poor bar, food facilities although the HI opposite was really good. Car collection on the way back was long winded as had to queue for 30 minutes behind hotel guests to get keys”

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Posted 2 months ago

“It’s not as good as the service at Terminal 1. It’s 4 storeys up which you have to find your way too! You should just drive in on the ground floor and be greeted. Staff were very helpful but think for this service it’s needs to be more convenient than it is.”

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Posted 2 months ago

“Ryan Air changed our booking Online tried to change booking..would not go through on line Fortunately on line chat gave us a direct line to car parking….where we resolved issue. 5* to HE agent…3* to website”

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Posted 2 months ago

Holiday Extras is rated 4.3 based on 7,656 reviews