Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,658 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,658 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Holiday Extras 3 star review on 5th March 2025

Lee Parkinson

Holiday Extras 5 star review on 3rd March 2025

George

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good value for money. Friendly staff Food average only let down but my husband is a chef & we prefer more unusual food 😁”

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Posted 11 hours ago

“Hotel was well located and a 10 minute walk to Gatwick. The beds were comfy but the room a little too warm hence the 4 stars.”

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Posted 2 days ago

“Very good, no problems could just ne a bit more frequent.”

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Posted 3 days ago

“We rang from the baggage hall and although they were clearly busy, the car turned up in about 15 minutes, which was reasonable given the amount of cars they were driving to multiple customers. No issues and happy to book again”

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Posted 1 week ago

“Wide space car parking at Edinburgh Airport is easy to get to and a few minutes by bus transfer. Buses are regular and minimal waiting times. Can be a little manic trying to get cases loaded onto the bus whilst other passengers are doing the same thing. But overall, a good service provided.”

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Posted 1 week ago

“Accommodation :excellent location. Very friendly staff. Car rent : very friendly and accommodating staff.”

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Posted 1 week ago

“This parking service is first class in my opinion. It’s simple and straightforward. You park your car at the airport location , hand in your keys and then jump on a bus and are taken to your terminal and dropped outside. Will definitely you this company again.”

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Posted 1 week ago

“Overnight stay an car parking within 200 metres of the airport”

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Posted 1 week ago

“Very good apart from not having any lighting on way out”

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Posted 1 week ago

“Slight lack of communication for pickup at the airport but otherwise went well”

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Posted 1 week ago

“Everything went as usual EXCEPT the ANPR system on the exit from the Express Drop Off area, requiring contact with the office to avoid an exit charge”

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Posted 2 weeks ago

“Once I found the location (7 miles from Gatwick South) the rest was excellent. I did put their postcode in my sat nav and did trust it! It is like going to the back and beyond!”

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Posted 2 weeks ago

“Parking was easy, sadly the Sofitel let us down this time, very noisy room overlooking the bar/lounge/reception area, if I’m going to get noise I’ll book the Premier inn and have it cheaper.”

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Posted 2 weeks ago

“Hotel was great as was the room. Only drawback for me was that every time I bought something I had to pay. Not allowed to run a tab. So3 rounds then dinner and a bottle of wine that 5 transactions nearly wore my card out!!!”

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Posted 2 weeks ago

“Parking easy. Staff friendly and helpful. Would have liked the car to be parked nearer the office when returning. We are 85 yrs of age and pushing a trolly with suitcases on to area C was hard work. Otherwise completely satisfied.”

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Posted 2 weeks ago

“Holiday Extras was a good gateway to booking parking and one of the airport Lounges I wanted. Unfortunately didn't have the one at Manchester Airport, so booked that direct! Apart from that very good process overall.”

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Posted 3 weeks ago

“Signage at Heathrow Terminal 4 meet & greet needs to improve as parked on floor 1 instead of floor 2. Assistant agreed to move my vehicle from this area rather than me having to pay to leave and reenter. On return landed at Terminal 5. Had a short wait upon return for vehicle to be brought to pick up point despite calling from terminal 5 and the 4 once we arrived via shuttle.”

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Posted 3 weeks ago

“The booking process was simple, the stay at the hotel was lovely and simple, as was the parking... the only issue was a few too many emails from holiday extras (I had selected no marketing emails but still lots of "you might also like" contacts that it seems to be impossible to avoid)”

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Posted 3 weeks ago

“Transfer bus on way out excellent coming back horrendous definitely not health & safety conscious too many crammed on bus”

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Posted 4 weeks ago

“Transfers quick. Car Park muddy & rough surface - need improvement.”

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Posted 4 weeks ago

Holiday Extras is rated 4.3 based on 7,658 reviews