holidaycottages.co.uk Reviews

Name: holidaycottages.co.uk
Rating: 3.72

3.7 Rating 185 Reviews

69 %

of reviewers recommend holidaycottages.co.uk

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3.7

Based on 185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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holidaycottages.co.uk 5 star review on 11th April 2025

Cat

holidaycottages.co.uk 5 star review on 10th April 2025

Andy

holidaycottages.co.uk 1 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Use with caution! Booked a holiday but within minutes realised I’d put the wrong dates. Called customer service to be told the dates I want are unavailable and I have to pay them £75 admin charge to cancel - it was literally a few minutes between booking and calling. A typo will cost you £75! However they initially wanted to charge me for the whole holiday.. book with accuracy and caution”

Helpful Report

Posted 1 month ago

“The holiday cottage was ok, but we were charged for some additional damage insurance which was really not necessary in our opinion as we always leave the cottages in a much better state than we find them, so really unimpressed having to pay this as an extra, just not ok in our opinion this just ruined our holiday.”

Helpful Report

Posted 1 month ago

“Appledore is always a premium, but on this occasion it was not met with quality. I knew the cottage would be small, but it’s very tiny. I was alone and it was ok for one person, it is really not great for a max of 4. You can only sit two on the sofa and there is one small chair, the sofa also needs a very good clean. The TV is tiny and the dining table is uncomfortable for two and impossible for 4 as one half of the extended wing is broken, even on extension it would fill the small living room/diner. Kitchen equipment is sparse and there is really no space to store much food.. The cupboard door with a magnet closing for the washer sticks to the washing machine on opening leaving an exposed screw - not ideal with small children. Upstairs main bedroom is fine, I did find the bed quite hard - but that’s a personal preference. The second room with bunk beds has a cable tie for a door handle, the plug socket is cracked showing exposed wires - again really not good if children’s are sleeping in that room. The decking which is accessed from the second bedroom is sweet but desperately needs a clean as it’s very slippery. The shower room also has pink mould and needs a good scrub. It’s a great location, but I feel ripped off for the lack of quality and cleanliness. I hope the feedback reaches the right people to either lower the price or make the much needed improvements.”

Helpful Report

Posted 1 month ago

“I felt very let down with the after service i have received. The property i booked was not to the standard that was described in the description. We had several items that were down to poor maintenance. Also my granddaughter cut her foot in the hot tub that had a damage on the filter cover which was sharp plastic. I have contacted Holiday Cottages who contacted the owners which took another couple of weeks for a reply. But the owners just said they would take my suggestions onboard. Which is a joke as i don't think your company inspects the properties you rent out regularly as i should of never rented this property.”

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Posted 2 months ago

“Beautiful, perfectly situated. Lovely warm welcome, nothing any trouble for the owners. Would definitely book again”

Helpful Report

Posted 2 months ago

“lovely place for both humans and dogs”

Helpful Report

Posted 2 months ago

“Very easy booking process and so far , I’ve booked a couple of times everything has been excellent . I made a request which was dealt with efficiently and with out question.”

Helpful Report

Posted 2 months ago

“Easy to book, quality accommodation. I had to change the booking several times due to sudden family health issues, although there was an admin charge which is quite high from holiday cottages, the process was simple to make a change and the owner was really helpful in accommodating the changes.”

Helpful Report

Posted 2 months ago

“I have now made 3 bookings with you and all has been easy, smooth and also fabulous places. Next one booked for July this year!”

Helpful Report

Posted 2 months ago

“Easy to book, perfect, dog friendly accomodation. Used this site several times.The Old Post Office, Denholm, Hawick is one of the best self catering cottages I've stayed in.”

Helpful Report

Posted 2 months ago

“Holiday cottages were actively able to extend as well as change the scope of our cottage booking without requiring chasing or hassle. For once in this challenging world is was great to speak to a person who took on ownership and commitment to delver what what required. Well done.”

Helpful Report

Posted 2 months ago

“Holiday cottages were easy to contact and after booking the cottage online for 1 person and 1 dog instead of 4 people were very quick to make the changes on my behalf. Dugdales Cottage is a wonderful place to stay for a winter getaway very nicely designed and decorated and only 2 minutes stroll from The Golden Lion. Lovely stay.”

Helpful Report

Posted 2 months ago

“Everything went smoothly good communication. Had no issues so can’t comment on how things would be dealt with if we had a problem to be solved. More than happy with our accommodation.”

Helpful Report

Posted 2 months ago

“It was winter , we are seniors, and we were a bit bothered about the late admission time. I spoke to one of your customer service chaps who arranged with the owner to bring the arrival time to 12.00. We were very grateful. Our only concerns for future bookings are having to pay the full amount with no insurance in case of illnesses etc.”

Helpful Report

Posted 2 months ago

“Good communication. When I phoned with a problem it was sorted out very quickly”

Helpful Report

Posted 2 months ago

“Really enjoyed staying there . Lovely cosy house close to town and beach and extremely well equipped. Would have like 2 sets of keys but that is just a minor point.”

Helpful Report

Posted 2 months ago

“It’s horrible. It’s dated. It needs a deep clean and the housekeepers need sacking for leaving it in such a state. There was black mould in the kitchen bin. There were dirty bits in the utility drawer,dirty cups chipped cups, towel rail hanging off the wall, broken bin in the bathroom. No smoke alarm no carbon monoxide monitor. The list goes on.”

Helpful Report

Posted 2 months ago

“The cottage was warm comfortable and well equipped. Ideally situated in the village. Comfortable bed, wonderful long and deep bathtub.”

Helpful Report

Posted 2 months ago

“Good experience, easy booking, good regular communication prior to the holiday date. Arcadia was a lovely warm flat with everything in that we needed. Great location to Keswick and a bonus bit had its own parking space. Would use again.”

Helpful Report

Posted 2 months ago

“We had the best experience. A smooth & easy booking process. russets Barn was perfect having everything we needed the views of the surrounding countryside were very pretty & lots of birds & wild life. So peaceful & fabulous owners. Great welcome package too. We loved it we will be back & would definitely recommend”

Helpful Report

Posted 2 months ago

holidaycottages.co.uk is rated 3.7 based on 185 reviews