Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received a call back i left so many messages and have been passed from pillar to post. Still waiting, after booking my holiday the information on my documents was in correct and needs amending.”

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Posted 3 months ago

Hello Emma Tarafder, thank you for your comments. We are sorry that an aspect of the information was incorrect and whilst we cannot identify why you encountered a delay in getting a reply about this or the issues experienced when reporting it, we do apologise that this has caused you to post the review. Timescales to deal with enquiry can be longer, especially over the weekend since not all of our departments are working. But the correction has now been made and all is well.

Posted 3 months ago

“I book my holiday with holiday gem and it was really easy stuart was really helpful I would definitely recommended to my family and friends”

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Posted 3 months ago

“Stuart is a credit to the company always more than helpful”

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Posted 3 months ago

“I can't thank Stuart enough for his help today sorting out my holiday now I can relax n enjoy my holiday when it comes 😊”

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Posted 3 months ago

“I stupidly hadn't realised I wouldn't get a confirmation at the time of booking - my fault entirely! Stuart sensed my panic and got straight on the case. I was placed on a short hold and Stuart came back and said to check my inbox and all my documents were there and for the quoted price. So quick and easy and he kept me calm whilst booking a special 40th birthday trip!”

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Posted 3 months ago

“Stuart was super friendly and super helpful with booking my holiday. 10/10 :D”

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Posted 3 months ago

“Stuart was really helpful, explaining all the details about flights, parking, transfer. Thank you”

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Posted 3 months ago

“Sam was a fantastic help. Answered all our questions and got us a great deal.”

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Posted 3 months ago

“This is the first time we have booked a holiday through HolidayGems and we have been very satisfied so far. We were contacted today by your agent Samantha Mountfort who was very friendly professional and accommodating to our holiday needs. So so far so good and we are very happy and looking forward to our holiday 😎”

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Posted 3 months ago

“Edward was very helpful in assisting me with our holiday booking, explained everything and did all the things that I needed to do thank you very much Edward”

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Posted 3 months ago

“I have used Holiday Gems for the last few years as their holidays are always listed slightly cheaper than competitors. Just be mindful that the final price may sometimes vary. However they it is possible to negotiate to get your holiday within budget. Overall a great company, easy to book and prompt emails, so will continue to use them”

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Posted 3 months ago

“Very friendly and helpful”

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Posted 3 months ago

“Edward was very accommodating with our booking. Edward was very polite and helpful and would book again with him.”

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Posted 3 months ago

“very please with great service Sam was most helpful I always book with Hoilday Gems”

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Posted 3 months ago

“Had a panic after booking a holiday and Martin was absolutely brilliant and helped me change a few things and now I can't wait to go away! Amazing service and made me feel super at ease. Thankyou again!”

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Posted 3 months ago

“The customer Service is good and I spoke with the Agent called Sam as she resolved all my queries.”

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Posted 3 months ago

“Wow what can I say Holiday Gems have done it again 👏 a huge thankyou Stuart for sorting out all of our holidays booked for this year 😀 thankyou for your patience assisting us Oldies .”

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Posted 3 months ago

“Thank you Stuart for taking the time to book our holidays, excellent and professional service.”

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Posted 3 months ago

“Martin very helpful”

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Posted 3 months ago

“Just booked a trip for Christmas 25 and used Holiday Gems, we had the pleasure of Martin assisting us couldn’t fault them. Calls and emails making sure we had everything for our booking , friendly service and will use again.”

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Posted 3 months ago

Holiday Gems is rated 4.6 based on 2,785 reviews