Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

Write Your review

Tell us how Holiday Gems made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Martin was very helpful and polite when helping us book our holiday”

Helpful Report

Posted 5 months ago

“After a shaky start with having to renegotiate the price and trouble with actually paying the deposit. Ann the agent was very good. But will wait and see how the holiday goes before an in depth review.”

Helpful Report

Posted 5 months ago

“Decent company and Good service from Edward.”

Helpful Report

Posted 5 months ago

“I am pleased with holiday gem rep called sam answered all my questions in a professional manner thank you”

Helpful Report

Posted 5 months ago

“Thanks to Stuart for completing our booking this morning slightly miffed that it had gone up £120 from last night but still feel we have a good deal.”

Helpful Report

Posted 5 months ago

“Sam was great in resolving the minor issue of a price change. Sam was polite and efficient over the phone”

Helpful Report

Posted 5 months ago

“Prompt and friendly service from Martin. Thanks”

Helpful Report

Posted 5 months ago

“Had a few problems initially, but Sam was very patient with me and helped me sort out the holiday.”

Helpful Report

Posted 6 months ago

“The website is clear and allowed me to browse for good value holiday deals. An attractive package to Turkey was available and a good flight was chosen. When confirming the deal by phone, unfortunately it was necessary to pay an extra £41 because the room had to be rebooked. However the overall cost still seemed reasonable. Over the phone the staff were very professional and well organized. The email correspondence was also very clear with package details that could be printed out. Martin, the agent, was helpful focussing on the important travel instructions to follow. There is a telephone customer services number that is available 7 days a week. I got through promptly and it was a local rate line. They can also offer support via email.”

Helpful Report

Posted 6 months ago

“Had a card payment problem, Sam was very helpful.”

Helpful Report

Posted 6 months ago

“Polite, understanding and helpful.”

Helpful Report

Posted 6 months ago

“Sam was very friendly and helpful with my booking. She is going to request a sea view room as I wasn't happy with being told the holiday going to cost me over £90 extra than what I paid for.”

Helpful Report

Posted 6 months ago

“We had a small problem but it was quickly sorted out.”

Helpful Report

Posted 6 months ago

“Very good service”

Helpful Report

Posted 6 months ago

“Martin was very helpful in reorganising part of the holiday”

Helpful Report

Posted 6 months ago

“Martin was very helpful in getting us our holiday we wanted .thankyou”

Helpful Report

Posted 6 months ago

“Just received a confirmation call from Stuart who explained everything clearly in a friendly and polite manner.”

Helpful Report

Posted 6 months ago

“Overall all very happy although was disappointed that the room we thought we had reserved was gone which then affected the price and outcome of our overall booking. Martin however called and did his upmost to help with the situation and resolve as much as he was able - great help”

Helpful Report

Posted 6 months ago

“Very good service from Stuart, he was friendly chatty and did everything he could to get my holiday sorted and for a good price. The only downside is waiting a day for the holiday to be confirmed.”

Helpful Report

Posted 6 months ago

“Process was smooth and easy,Martin was great.the only thing I didn't like is that I needed to pay extra on the amount that was already paid and that is then not the price that was advertised. That is why I gave 4 stars”

Helpful Report

Posted 6 months ago

Holiday Gems is rated 4.6 based on 2,785 reviews