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Holiday Gems Reviews

4.6 Rating 2,785 Reviews
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Happiness Grade
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About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Customer Service - Good

96.89%
Industry Average
Hes been very good and polite excellent service lovely person spoke with Edward really happy with him
posted 3 months ago - Jay
very please with great service Sam was most helpful I always book with Hoilday Gems
posted 3 months ago - Sonia C
Had a panic after booking a holiday and Martin was absolutely brilliant and helped me change a few things and now I can't wait to go away! Amazing service and made me feel super at ease. Thankyou again!
posted 3 months ago - Olivia M
The customer Service is good and I spoke with the Agent called Sam as she resolved all my queries.
posted 3 months ago - Suresh B
Thank you Stuart for taking the time to book our holidays, excellent and professional service.
posted 3 months ago - Ian W
Just booked a trip for Christmas 25 and used Holiday Gems, we had the pleasure of Martin assisting us couldn’t fault them. Calls and emails making sure we had everything for our booking , friendly service and will use again.
posted 3 months ago - Natalie C
Awesome service from Sam, helped out a massive amount. Thanks a lot
posted 3 months ago - Dale T
This is the 3rd time I have used Holiday Gems for my holiday or hotel now and the service is always A1. Today I was helped by Stuart who made the process simple and quick. Thank you so much.
posted 3 months ago - Darren
I emailed and rang the morning after (because even though their website says customer service open until 8:30pm it said it was closed at 6pm) to ask whether my deal is going to massively increase.
posted 3 months ago - Phoebe F
Cheapest initial price and then honoured through final booking by the excellent customer service provided by Martin.
posted 3 months ago - Shane B