Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes nice lad easy-going made it clear what we needed to do”

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Posted 2 years ago

“Nathan was helpful asset to your company”

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Posted 2 years ago

“Booking procedure a little unusual but booking agent A1 5 Star in guiding us through booking”

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Posted 2 years ago

“Good customer service”

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Posted 2 years ago

“Helpful and respond quickly to queries and add ins.”

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Posted 2 years ago

“Booked and paid for the holiday in full, had a phone call the day after explaining that the hotel had decided to increase the price of the room, disappointed that this is allowed to happen”

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Posted 2 years ago

“I found Sameer to be very helpful and polite and he made the whole process easy”

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Posted 2 years ago

“Very efficient,very easy to understand have been on holiday with holiday gems numerous occasions and have always pleased with result.”

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Posted 2 years ago

“only company to phone to increase price once paid in full online”

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Posted 2 years ago

“Good service always helpful”

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Posted 2 years ago

“Good deal and helpful thanks”

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Posted 2 years ago

“A last minute increase in cost was informed and dealt with proffesionally by Nathan .”

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Posted 2 years ago

“All online booking straight forward and reasonably easy”

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Posted 2 years ago

“Booking the holiday with you was easy , but regarding the call back to confirm everything would of been nice especially when I was called the next day and the signal wasn't very good and she said she would call back 1hour later also it would of been nice to be told about adding luggage as apparently now you need to book hand luggage on as before this use to be free”

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Posted 2 years ago

“Very nice guy called Martin, very helpful and he made it easier to get it booked 👍”

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Posted 2 years ago

“All good during booking”

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Posted 2 years ago

“The price of the holiday was increased from the one published by £28. but it was still the cheapest holiday price I could find. The guy dealing with this was pleasant and the holiday was confirmed the next day'”

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Posted 2 years ago

“The adviser who confirmed my booking, Martin, was very helpful. I was however disappointed that when my booking was confirmed, I was informed that there were no rooms available. The advisor then managed to find a room, but at a higher price ( this was not an upgrade) I therefore had to pay extra to confirm the booking.”

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Posted 2 years ago

“Very pleasant on the phone”

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Posted 2 years ago

“efficient friendly service. I realise they are just after the money. The return from holiday is when the quality can be assessed.”

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Posted 2 years ago

Holiday Gems is rated 4.6 based on 2,785 reviews