Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.61

4.6 Rating 2,785 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Holiday Gems for the last few years as their holidays are always listed slightly cheaper than competitors. Just be mindful that the final price may sometimes vary. However they it is possible to negotiate to get your holiday within budget. Overall a great company, easy to book and prompt emails, so will continue to use them”

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Posted 3 months ago

“thanks to martin for booking”

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Posted 3 months ago

“Have booked many times with holiday gems and never had any issues. Received a call (first time ever) to confirm booking and was advised the price had gone up since we booked it. I advised I wasn't paying any more and that id cancel it. Sam the rep was lovely. She spoke to manager and they kept the price the same.”

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Posted 3 months ago

“It is worth pointing out to people that the price you believe you’re getting isn’t always the case, which I realised to be the case after I booked when the confirmation email stated someone will be in touch in 72 hours to confirm which set off alarm bells. I emailed and rang the morning after (because even though their website says customer service open until 8:30pm it said it was closed at 6pm) to ask whether my deal is going to massively increase. Luckily, my holiday only increased by £45pp which is still annoying but nothing compared to the £300 increase I have read on others reviews. Sam who took my call was so helpful and lovely, I couldn’t fault her customer service, everything was confirmed and sorted swiftly. I do reccomend holiday gems in the sense of they are often the cheapest and the customer service is great but it’s worth bearing in mind to mentally add £200 on the total for worst case scenario if / when they say the deal isn’t the same as you purchased it for.”

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Posted 3 months ago

“Cheapest initial price and then honoured through final booking by the excellent customer service provided by Martin.”

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Posted 3 months ago

“First time using the company but. Am very happy with the service I received and had a slight issue but got a call from Edward and he cleared it up fast and made the hole process really smooth definitely be using this company for my next holiday”

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Posted 3 months ago

“Nice to be able to see different airlines, flight times, bagage options, transfer options ect to build your own package according to your budget and requirements, BUT not helpful to then be told that the price has increased when you speak to them on the phone to confirm your booking after you have paid a deposit online based on the final price. In the end the company honnered the original price which was appreciated, especially as it is our first holiday Abroad in 14 years and our Honeymoon!”

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Posted 3 months ago

“Holiday Gems adviser Sam was very helpful and explained our holiday information in great detail. She was very helpful and understanding to all our needs. Thanks. Pete & Colette.”

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Posted 3 months ago

“Cheaper and Affordable price compared to other holiday providers. Martin, the travel consultant was very professional, helpful and attentive to all my booking enquiries.”

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Posted 3 months ago

“Edward was very helpful & answering all of my questions”

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Posted 4 months ago

“Edward called regarding my booking, there was a slight increase in the cost but he was super helpful and explained what these were for and confirmed my booking over the phone. He was very polite and helpful. Thank you”

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Posted 4 months ago

“Martin was very friendly and knowledgeable.”

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Posted 4 months ago

“Hi , I will say 4 stars because they change the prices . Will be nice in the future the quotes to be live meaning the actual price !! It’s difficult to add more money!! We have a budget and when they calling you regarding the price is not good for a business!! Today Samantha did a very good job , she helped me to find a better deal !! Thank you”

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Posted 4 months ago

“Sam called me about my booking advising that there is a price increase on the holiday booked however she was a great help and did everything she could to ensure we keptcour booking.”

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Posted 4 months ago

“Stuart was personable and engaging”

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Posted 4 months ago

“Just a great company”

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Posted 4 months ago

“I am happy with the customer service. Special mention to Edward who contacted me to sort out a problem with my booking.”

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Posted 4 months ago

“I enjoyed booking my holiday on HolidayGems. I spoke with Martin. One suggestion I had was for their site to explain what each transfer vehicle type is. It's very confusing trying to make sense of all the different transfer types (Executive vs. Luxury vs. Van vs. Minivan vs. Standard) since there's no explanation on their booking site or FAQs.”

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Posted 4 months ago

“Competitive prices. Samantha was very helpful with the booking.”

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Posted 5 months ago

“Sam was very helpful, pleasant and courteous and offered me a deal on n my holiday.”

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Posted 5 months ago

Holiday Gems is rated 4.6 based on 2,785 reviews