Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.90

4.9 Rating 836 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

Questions

Metrics

4.9

Based on 836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 7th November 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely loving our pool dining table - it was seriously worth the wait. The quality is unmatched and the advice and guidance from the team has been amazing throughout.”

Helpful Report

Posted 1 day ago

“The team that helped us with the initial decision on what table to buy and the team that installed the table were faultless throughout. Brilliant company and great help from start to finish, highly recommended.”

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Posted 1 day ago

“Great service from start to finish. Rob was very knowledgeable and gave me some great advice. The install was also fantastic from the Neil and Luca. 👌🏻”

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Posted 6 days ago

“Excellent company to work with, Ben was very knowledgeable and helpful would highly recommend”

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Posted 1 week ago

“Couldn’t ask for a better addition! The pool table we purchased from Home Leisure Direct is top quality, and it’s added a new level of fun to our rec area, 'Roy’s.' Staff love it, and it’s already getting plenty of use. Special thanks to Ben Flack, who made the entire experience seamless.”

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Posted 1 week ago

“I purchased a supreme pool table from Home Leisure a week or so ago. Charlie was excellent and very helpful, he offered sound advice throughout and at no point did he try and push add on sales, he just gave supportive friendly advice to get the right outcome we were looking for. The estimate delivery date given from the initial sale was accurate (was discussed before purchase) and I was given a delivery slot within a few days. The installers who arrived were extremely friendly. They installed the table exactly where I wanted it and made sure I was 100% happy. Very professional. The whole process from start to finish has been brilliant. Everything was explained throughly and I have no doubt had I had issues they would have been dealt with swiftly. It’s completed our games room and we are very happy. Would Highly Recommend!!!”

Helpful Report

Posted 1 week ago

“Fantastic team! Met with Rob at the showroom who was very knowledgeable and a big help with our choice of table and then we received a convenient and efficient delivery and installation of our pool dining table from Neil & Luca. Would highly recommend Home Leisure Direct!”

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Posted 2 weeks ago

“From start to finish the customer service I received was second to none 10/10. I am extremely happy with my pool table and accessories, as a seasoned pool player I am very pleased with the quality of the table and cloth. The work men who were sent to deliver and fit the table into my conservatory were very efficient, clean and professional. I would definitely recommend this company and I will be a returning customer in the future.”

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Posted 2 weeks ago

“Great service great product”

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Posted 4 weeks ago

“I highly recommend Home Leisure Direct. I recently purchased the Oxford Signature Pool Dining Table and the quality is fantastic. The service before and during installation was great – the table even arrived in half the expected time when I placed the order! I shall be certainly be returning to Home Leisure Direct to purchase additional items for our Games Room in the future.”

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Posted 1 month ago

“Fantastic service from start to finish. No pressure from these guys just helpful advice that suits you, the customer. Very knowledgeable. Very flexible on the delivery date. The delivery / set up guys were just as helpful, giving great advice on how to care for the table and keep it looking fresh. Always available on the phone or by email, I would highly recommend taking the plunge on this. 5 stars guys.”

Helpful Report

Posted 1 month ago

“Excellent Customer Service and High-Quality Products! We initially purchased an MDF pool table from Home Leisure Direct, but unfortunately, it didn’t meet our expectations. However, their exceptional customer care completely turned the situation around. From start to finish, the team was incredibly helpful and proactive in assisting us with a replacement. They made the upgrade process to a higher-quality pool table smooth and stress-free. Their finance options were also a great help, making the purchase more manageable. Overall, we are extremely satisfied with both the product and the outstanding service we received. Highly recommend Home Leisure Direct!”

Helpful Report

Posted 1 month ago

“Amazing service from start to finish. Ben was really helpful when i asked about options and how we could get the table up to our offices. The delivery guys were great, no fussing about having to bring it up all the stairs and they installed it very quickly. All in all a great service and we highly recommend.”

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Posted 1 month ago

“Lads were great and very efficient in what they did …. ETA was not great … original 11.00 … sent a message requesting an update …. Update did not happen … tracking of your team is not a good system …arrived around 12.30 …. Maybe a call from the delivery team to co-ordinate arrival time would of been appreciated”

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Posted 1 month ago

“Bought an American Pool Table/Dining Table from Home Leisure. Excellent showroom and product advice - then the table arrived ahead of schedule, and was installed without any fuss by two helpful guys. Decent price too. All around I found the Home Leisure service to be first class.”

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Posted 1 month ago

“Great and easy service provided by Fred. Be back for more equipment soon!”

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Posted 1 month ago

“Great service from Callum when enquiring about purchasing an American pool dining table. Friendly and very prompt replies to my emails and stayed in touch regularly, answering any queries I had.”

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Posted 1 month ago

“From the start Callum was fantastic. He responded immediately to my message via the chat facility on instagram, and ensured that the purchase process was simple and straightforward. A delivery day was agreed and the pool table was assembled in a carefully and respectful manner. I would highly recommend Callum and Home Leisure Direct to anyone purchasing a pool table.”

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Posted 1 month ago

“Callum and the team at home leisure were great from start to finish within the sale and installation process. Callum helped especially in getting the table and cloth colour we wanted at short notice. So very happy with everything they’ve done for us.”

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Posted 1 month ago

“Superb pool table that looks fantastic and plays great. Excellent service provided by Ollie.”

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Posted 1 month ago

Home Leisure Direct is rated 4.9 based on 836 reviews