Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.90

4.9 Rating 836 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

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Metrics

4.9

Based on 836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 7th November 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, product arrived quickly and in good condition. A happy customer.”

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Posted 2 years ago

“Quick delivery and quality is good - receiver of gift is v happy with it.”

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Posted 2 years ago

“We had seamless service from start to finish. We couldn’t be happier with our product. The pool table is very well constructed and feels of superior quality. Installers Chris L and Chris H were particularly helpful in explaining to us how to look after the table and what to do if anything goes wrong. 5 stars and would recommend to anyone. Cheers guys and gals. Lots of love, Chris”

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Posted 2 years ago

“Just wanted to express what amazing service I received from Rob @ Home Leisure, from my initial phone call which was so welcoming and helpful to the service at the showroom …and what an amazing showroom it was too. Was happy to walk away with our purchase and would definitely recommend.”

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Posted 2 years ago

“Excellent customer service throughout the whole process. The show room was exceptional and the advice provided was also great. The pool table arrived within the timescales promised and the delivery went smoothly. I am in love with the dinning pool table and would definitely recommend. We were also sent some additional items free of charge on request, amazing service.”

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Posted 2 years ago

“Good advice before purchasing, easy ordering process and pool table delivered earlier than estimated. Delivery was smooth and the guys setting it up were friendly and efficient. Would definitely recommend.”

Home Leisure Direct 5 star review on 25th May 2022

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Posted 2 years ago

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Posted 2 years ago

“I received my pool/dining table yesterday. It was well packaged and easy to put together. It came with everything I needed to get started. I can honestly say that I think this may have been my best purchase ever!!!!! Myself and my children have played it virtually non-stop since we built it - and I am currently the undefeated champion!!! I can highly recommend Home Leisure Direct and want to say a huge thank you for having such an amazing, affordable table. A very, very happy customer 😊”

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Posted 2 years ago

“I don't often leave reviews for people but after the excellent experience that I had from Home Leisure direct,I felt I needed to. Fantastic service from them from start to finish. Initially contacted them through chat and was advised about availability and was told they would call me back as soon as they had stock. Called me a week later with news of the table I wanted and let me place my order on the phone.I was advised that delivery would be 4-6 weeks but the table was delivered and installed in just over 3 weeks. The delivery drivers were amazing.They had a very awkward route to where I wanted the table and they carried it through and installed it all very quickly without a word of complaint.The guy that installed it was really knowledgeable and advised me on things that I hadn't even considered. The level of service I received from my first contact up until the table was installed was amazing and everyone I spoke to was a credit to the company. You rarely get service this good any more, so it felt good to be made to feel like I was important as a customer. I really can't recommend them highly enough.”

Home Leisure Direct 5 star review on 17th May 2022

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Posted 2 years ago

“Great service all round - both pre sales, delivery and after care. Great quality pool table. Would highly recommend.”

Home Leisure Direct 5 star review on 15th May 2022

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Posted 2 years ago

“I would highly recommend Home Leisure to you. Their customer service was excellent and kept me updated through a period of limited pool table supply. When the table arrived the guys who installed the table were superb. They set the table up and spent the time to explain how to maintain the table and get the best out of the product. 5* rating! Michael Saunders”

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Posted 2 years ago

“We love our new Red Cherry Signature Pool Table. Great company service and great choice of products.”

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Posted 2 years ago

“We wrote about the service we received and having returned form the show room, Jack continued to keep in touch and assist. Unfortunately, we can't proceed, table fits but cueing space just isn't there! Other half is beyond gutted!”

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Posted 2 years ago

“Arcade Pro Mercury 3442 … Met with Charlie to have a trial of the dining pool tables. Have settled hopefully on McQueen table just got to wait for the dining room extension to be built now so that we can make sure the table fits comfortably. Whilst I was at the showroom I noticed among many great items the Arcade Pro Mercury 3442 had a little trial on it loved it that much ordered one as soon as I got home, received it within a couple of days and already had many hours of playing arcade games from youth. Excellent company to deal with thank you Charlie speak again soon.”

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Posted 2 years ago

“Visited today and met with Jack, we viewed the Visconti American pool table and also the Huntsman. Jack was knowledgeable about both and gave us a wide range of options of how to build our table. We just need to check the 7ft American fits, if not then it's the Huntsman!”

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Posted 2 years ago

“Excellent service and product - impressed by the support of the sales team, in particular through Ben who provided great advise on which table we should choose!”

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Posted 2 years ago

“131033, home leisure didn't disappoint quality equipment and professional service from helpful staff willing to Go that Extra mile to assist you with what you need”

Home Leisure Direct 5 star review on 29th April 2022

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Posted 2 years ago

“My experience was excellent from start to finish. I was keen to find a table with a short lead time and Rob walked me through my options and guided me in respect of the extra's. He listened to my requirements and we have exactly what we wanted, a 1st class table delivered by a professional company with very little waiting time. Highly recommended.”

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Posted 2 years ago

“From placing the order right through to asking a query after receiving the item it's been nothing short of fantastic service. The fact that it was around 8pm and I had a random question about the machine and someone was available to answer it just shows the high level of service this company provides. I can't say enough about them. Anyone looking on their site wondering or concerned, don't be.”

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Posted 2 years ago

“Booked an appointment to the showroom to have a look at some cues - pleased I did, ended up getting myself a bargain. Spoke to Tom who sorted me out. Tables and showroom is pretty decent too!”

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Posted 2 years ago

Home Leisure Direct is rated 4.9 based on 836 reviews