Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.90

4.9 Rating 836 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

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Metrics

4.9

Based on 836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 7th November 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, Dave was very helpful and makes you feel welcome. I was free to spend as much time as I wanted choosing the right cue and having a practice on the excellent tables here.”

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Posted 5 years ago

“wow, what a find, Had my cue stolen in burglary which I had played with for 30 years, they have i would say over a hundred cues to choose from, fantastic service from Dave. Cheers”

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Posted 6 years ago

“I checked out the ArcadePro Mercury 1299 TV Console Arcade Machine on the website and I spoke to Dave Rollo on the phone. He was very helpful and after some careful consideration I ordered one on the Thursday and it arrived on the Tuesday. Only used it a few times so far but I am really enjoying it.”

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Posted 6 years ago

“I arrived late in the day but Dave was very helpful, knowledgable and allowed me plenty of time to try the different pool cues available. I would definitely recommend Home Leisure Direct to anyone.”

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Posted 6 years ago

“Love the building the showroom is in. Great display of products. Suggest better lighting in some areas. Staff very helpful and great explaining the Sounds Leisure Jukebox we were interested in. Can't wait to have it in our own lounge.”

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Posted 6 years ago

“came in today looking for a cue, staff member dave helped me, didn't feel pressured, will be returning to have another knock around to choose the right one”

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Posted 6 years ago

“because i got a new cue and dave was very helpful.”

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Posted 6 years ago

“great service ,very helpful staff”

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Posted 6 years ago

“Spoke to Dave regarding a new cue and pool table Very helpful and knowledgable - the atmosphere is great to try before you buy and I left feeling very comfortable with my new cue Will definitely be back in the new year about a new pool table for the home Highly recommend”

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Posted 6 years ago

“great service support agent Mike very helpful will be using again in the future”

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Posted 6 years ago

“The Chester pool table we bought has been fantastic, and Neil helped ensure we got the right table for us.”

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Posted 6 years ago

“I bought a pool table at short notice for a birthday present, I was advised that the only way it could be delivered on time was to buy the installation & delivery option, fair enough that's a £100 extra. The installation was fine, except the guys only partially removed the bubble wrap from the tabletop cover before leaving, a bit odd I thought but maybe they just forgot? Nope! as I discovered later, the cover was damaged and the guys tried to disguise the damage by not unwrapping it !! Made all the more galling by the fact that I gave them a slab of beer for their troubles before they left! and the company still owes me a pool cue holder (despite several follow up phone calls). Wouldn't use them again!”

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Posted 6 years ago

“Extremely pleased and happy with the delivery guys Gareth and Phil who came to dissemble my pool table . What a pair of gentleman. I was the 4th job in their day but they kept me informed of their whereabouts and ETA. Originally bought my table from HLD two years ago and remembered Gareth at the original delivery and assembly. Only felt right he was there for when we moved home. Was worried that since outhouse wasn’t built in new location how the table would be packed for temporary storage. Gareth and Phil not only bubble wrapped the table but also shrink wrapped . They took great care and attention when packing and wrapping the table and the components. They also put the one piece slate bed carefully into a custom made tarpaulin I bought after it was put into a HLD sleeve for transportation . I was extremely pleased with their attention to detail and would highly recommend these two chaps for their work ethic. I do hope they are rewarded for their hard work on the road and for making sure the customer is happy with their final product and it’s placement within the home. They were just as attentive when they arrived to store the table ensuring the table body was raised off the floor and slate was carefully stored against the garage wall securely. I will be requesting that Gareth and Phil both come back to assemble the table once my outhouse is up and ready to accommodate my table. Well done chaps!!! Massive thumbs up”

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Posted 6 years ago

“Good selection of cues and tables and helpful service. Thanks to Dave for his help and advice, happy customer.”

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Posted 6 years ago

“The guys installing the table couldn't have been more helpful and we are delighted with the table. My kids say it is the best they have ever played on and runs so true. I was have no hesitation in recommending”

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Posted 6 years ago

“wide variety choice and a good selection. Highly recommended and excellent service.”

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Posted 6 years ago

“Great selection. Enjoyed our visit. Recommended!!”

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Posted 6 years ago

“Ive used home leisure direct for all my games room needs for the last 13-14 years. Brilliant products and fantastic quality also. Ive bought 2 x pool tables, cues, cover, chalk, dart board, electric scoreboard, pool table lights, 8 ball clock, 8 ball cue holder and an arcade machine. Pre sales service if needed is great, the team always are helpful and knowledgeable. David Rollo also called me after id bought the arcade machine, to ensure all was ok. I had one query with the joystick control, he went away, tested one in the office, and came back with a resolution, awesome service ! Highly recommend and looking forward to seeing what new products they come out with :-) Very happy customer...”

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Posted 6 years ago

“very helpful advice thanks guys”

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Posted 6 years ago

“Came in to visit the team at home leisure direct and all I can say is 'wow'. The showrooms are incredible and the staff are just as incredible. Micheal was extremely helpful and even offered me a drink.. Talk about service.”

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Posted 6 years ago

Home Leisure Direct is rated 4.9 based on 836 reviews