Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.90

4.9 Rating 836 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

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Metrics

4.9

Based on 836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 7th November 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product quality and customer service are best in the industry!”

Home Leisure Direct 5 star review on 21st August 2020

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Posted 4 years ago

“Made in China buy with caution, shop around, i should have bought the table from China myself really, the "Signature Mqueen" is a nice table but ridiculously over priced for a Chinese table, i was lead to believe i was buying a British made product, the fitters were very good, lovely showrooms, i am not angry but just feeling underwhelmed”

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Posted 4 years ago

“Ordered end of Feb2020, great info and responsiveness on online chat prior to this confirming some basic info for me. Really useful install and size guidance on website. Showroom staff (Tom) Was soft sell, told us what was available (pool table) for what we wanted gave us time to have a play. Took us through finance options (although we paid full amount). COVID slowed things down so took delivery in June. Install team were great in and out in 45mins. Would totally recommend competitively priced.”

Home Leisure Direct 5 star review on 21st July 2020

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Posted 4 years ago

“Great table we are really happy. Custom cloth was worth the wait.”

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Posted 4 years ago

“I had been looking for a pool table for ages from various suppliers and finally settled on home & leisure direct. I chose the Traditional in Winchester Oak with Blue cloth which looks absolutely stunning in my new man cave (can I say that these days?). The table was ordered in February and finally arrived second week of July due to the global pandemic throwing a spanner in the works. I am delighted with the look and the way the table plays, and the process from order to installation was trouble free. The only reason they get four stars is due to the lack of communication from them during the pandemic, as I had to phone them. A simple email to explain would have been enough.”

Helpful Report

Posted 4 years ago

“Good communication up to install. Nice guys, arrived on time and professional clean installation. Few teething problems, but came back same day to sort.”

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Posted 4 years ago

“I would highly recommend this company. Made initial enquiry about a pinball machine and spoke to a very helpful sales manager called Josh. He could not have been more helpful, honest and straightforward with me. He made the whole buying experience an absolute pleasure and filled me the customer with complete confidence regarding quality and price. I would highly recommend this company as the best value and the best quality place to go for home gaming equipment and particularly arcade games – top service and job with a professional and smooth delivery,well done everyone at Home Leisure Direct – thank you!”

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Posted 4 years ago

“Ordered an Arcade machine for my husband for Fathers Day - what an amazing machine! Service was excellent and Josh was really helpful throughout the whole process - ensuring we received in time for Fathers Day. Highly recommend Home Leisure Direct!”

Home Leisure Direct 5 star review on 8th July 2020

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Posted 4 years ago

“great quality pool table. installed to great standard, plays and looks fantastic. well done homeleisuredirect great company to deal with”

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Posted 4 years ago

“Well it was a long time coming (due to a variety of factors) but when delivered the pool table was expertly and carefully assembled By the most friendly and helpful delivery duo. The table looks even better than I had imagined. Amazing quality and design, really beautiful, we are so pleased with it.”

Helpful Report

Posted 4 years ago

“Great service from order through to delivery. Delivery team arrived early on allotted delivery day and notified of arrival in advance. Delivery Team was great - efficient and worked around the chaos going on around them! Thanks . and the pool table looks great in its new home!!”

Helpful Report

Posted 4 years ago

“Unfortunately I had to wait over 2 months for my pinball machine and the one I initially ordered and paid for had been sold. The website was slow to update this and I only found this out when I rang up to confirm measurements as I knew things would be tight getting it into my house. At the time we were in lockdown and deliveries were a no go, but when you are paying out that much money for a machine, it would be nice for them to contact me more than I contacted them. The delivery lads were excellent and took care getting the machine into my house and respected my house as well. Even when there was a fault with one of the flippers, they stayed around to get it fixed. Would I order from them again, yes I would without hesitation, even though management needs to step up a gear :)”

Helpful Report

Posted 4 years ago

“The delivery guys were fantastic, got it up the stairs smoothly and perfectly levelled the table in our work office. Its a beautiful table, much better than the pictures. Im thinking of getting a pool table for my house too! Thanks from everyone at Picture Perfect Gallery.”

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Posted 4 years ago

“Absolutely fantastic service. Really nice guy aswell.”

Home Leisure Direct 5 star review on 18th June 2020

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Posted 4 years ago

“Great service, lovely product very happy.”

Home Leisure Direct 5 star review on 17th June 2020

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Posted 4 years ago

“Phil and Tyrone arrived today to install my new pool table and I could not be any happier with their work. Totally professional service from all at Home and Leisure Direct. One yellow potted on my first break, two reds potted from my second break. Things are looking up. Thank you very much. Kind regards, Neil.”

Home Leisure Direct 5 star review on 16th June 2020

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Posted 4 years ago

“Nick Just a note to thank you for your service with the pool table at the Assessment Centre (Pirbright). Mitch and Duane were a pleasure to work with. They were patient, polite and professional at all times. In particular, they worked around a busy schedule in order to minimise impact on our daily output. They were good humoured, diligent and flexible, and completed the work to a high standard. In short, they are a credit to your company. Once again, with thanks.”

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Posted 4 years ago

“Great Service, on time and informed all the way. Job was done swiftly and installation personnel were very polite and courteous. Lovely Table and well worth it. Highly recommended.”

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Posted 4 years ago

“Tyrone and Phil, excellent, they got on with the job, finished within there timescales and left me with a great table. I am delighted.”

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Posted 4 years ago

“Perfect!!! No words”

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Posted 4 years ago

Home Leisure Direct is rated 4.9 based on 836 reviews