Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.90

4.9 Rating 836 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

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Metrics

4.9

Based on 836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 7th November 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic quality. Great service from start to finish”

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Posted 2 years ago

“GREAT CUSTOMER SERVICE!!! Purchasing our new family pool table has been a pleasure from start to finish. The team were super helpful in assisting me with their expert knowledge in selecting the product and accessories that were right for me and made a big effort in keeping me informed throughout the manufacturing and delivery process and even managed to get it delivered ahead of schedule which they knew would be in line with my plans.... I would definitely use again and would highly recommend to anybody else. Thanks so much Home Leisure Direct!”

Home Leisure Direct 5 star review on 19th September 2022

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Posted 2 years ago

“I purchased a 7ft Signature McQueen Silver Mist Oak Pool Dining Table with an additional table tennis top. The sales team were excellent and you can speak to the same person whenever you want for continuity. I drove 4 hours from Ipswich to Bristol to see the table before I purchased and, although well looked after, it was a waste of time. The table was exactly the same high quality that is shown on the website. Now delivered (on time) and the quality of the pool table, cloth, cues and table tennis table are all exceptional. Great communication after order and after delivery too. Already have a friend ordering a similar table.”

Home Leisure Direct 5 star review on 7th September 2022

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Posted 2 years ago

“Absolutely fantastic service from start to finish. The guys who set it all up for me were friendly and did the assembly of the pool table with great efficiency. I would definitely recommend this company .You will not be dissapointed .”

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Posted 2 years ago

“Two lads turned up with pool table when they said they would and were very polite professional and sociable new exactly what they were doing and got the job done very quickily totally recommend company from going to show room to delivery. Dealt with Charlie very professional and knowledgeable about products also spoke to his colleagues when he was away and the same service provided 10/10”

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Posted 2 years ago

“I chanced upon Home Leisure direct online and I’m glad I did, from the initial enquiry using the online chat to the prompt delivery and installation I couldn’t have been happier. They were very helpful throughout the whole process and I found the YouTube videos really helpful. The end result is I have an awesome pool table which I’m well chuffed with.”

Home Leisure Direct 5 star review on 31st August 2022

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Posted 2 years ago

“Amazing customer service from Emily I have had a few issues with my table Emily was on the case straight away nothing was problem for her.. I’m one very happy customer. Definitely recommend home leisure. There. Customer service skills are great .. definitely be recommending them to my friends”

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Posted 2 years ago

“Top class pool table…Received delivery and installation of my pool table in midnight grey with silver cloth and it looks better than I had imagined. The delivery guys service was 1st class and nothing was too much trouble. The Aramith Red and Yellow balls are amazing. Highly recommend this company if you are thinking of getting your own pool table.”

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Posted 2 years ago

“Excellent service from beginning to end. Answered all questions and sent samples to help us with our choices. Table is a quality piece of furniture delivered and set up by 2 great guys. Just gutted our benches were not in stock so a little wait for them. Thank you to all the HLD team.”

Home Leisure Direct 5 star review on 9th August 2022

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Posted 2 years ago

“The site was easy to navigate and ordering was simple, the JD Dart board arrived very promptly and it looks fabulous, would definitely shop here again and would recommend to friends.”

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Posted 2 years ago

“From the time of placing order to actual delivery and installation the service was very professional. The price for my table (7ft signature tournament pro edition) was reasonable as there are cheaper ones out there but you don’t get the same quality especially one slate bed. Delivery somewhat delayed due to extreme demand but it was no issue for me, I also ordered a few extras like the cue stand and pool extension which compliment my table nicely. Overall I would recommend this company to anyone and also a quick thank you to the delivery guys who were absolutely brilliant and professional.”

Home Leisure Direct 5 star review on 4th August 2022

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Posted 2 years ago

“Excellent service. Pool table delivered earlier than expected and installed in a first floor room via a challenging staircase without issue. All staff helpful and a pleasure to do business with.”

Home Leisure Direct 5 star review on 3rd August 2022

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Posted 2 years ago

“What can I say, I ordered my pool table, it arrived quickly, was setup by the team and I have been playing on it since. Great service and a really good table.”

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Posted 2 years ago

“We lost the power supply for our ArcadePro during a move. I contacted the team, and they sent a replacement free of charge the same day. Excellent service.”

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Posted 2 years ago

“Very professional company with excellent customer service staff who gave helpful advice regarding the size of table best suited for your room space. The men who came to install my pool table were very friendly and extremely efficient and the table was installed and ready to go in about 45 minutes. They also gave me useful advice on how to look after the table in the years ahead. Very pleased and I would recommend.”

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Posted 2 years ago

“Excellent quality on the pool table very professional when setting up the table very happy with the outcome.”

Home Leisure Direct 5 star review on 12th July 2022

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Posted 2 years ago

“Good communication and service, table was delivered within a week of order. Table is a good price a spec compared to others being considered.”

Home Leisure Direct 5 star review on 11th July 2022

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Posted 2 years ago

“From initial contact to the expert installation we could not have been happier. Superb product and excellent value for money. Would highly recommend to anyone looking for a pool table”

Home Leisure Direct 5 star review on 6th July 2022

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Posted 2 years ago

“Good quality JD pool table cover paid approx £30 and am pleased with the look. The team at Home Leisure Direct where great from telephone conversation to item being delivered. Definitely recommend. ⭐️⭐️⭐️⭐️⭐️ 5/5”

Home Leisure Direct 5 star review on 30th June 2022

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Posted 2 years ago

“From the initial email to the delivery of our shuffleboards and pool table the service from Home Leisure has been outstanding. Given the current economic climate there were a few delays with some parts of our order but we were kept informed throughout. We dealt with Ben and his service was spot on. The showroom is stunning and the products they sell are superb. I must also mention the delivery and installation guys! On both occasions they were professional and genuinely good guys, a real credit to the company!”

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Posted 2 years ago

Home Leisure Direct is rated 4.9 based on 836 reviews