Name: Home Leisure Direct
Rating: 4.90

“"I spent about £7,000 on a 10ft snooker table and a pool table and all accessories. I have not moved into my house as yet so only played on the snooker table half a dozen times. I noticed the table had a few rolls so I contacted Home Leisure. I sent email after email and had no reply. I had a feeling this was going to happen because the accessories which they sent was cheap and shabby. I had to involve another professional company to level my table. I was so upset when the new company had told me all the faults with my table. They said it was very dangerous because none of the bolts had been tightened and it could collapse at anytime. They said that the table had never been levelled from the beginning because they were no clamp marks underneath . The new company went on to say that it was never ironed in the first place because I would have noticed the gaps between the slates.The cushions were put on inside out, staples showing everywhere. These tables are shipped in from China so please be aware and stay clear.”

Helpful Report

Posted 6 years ago

“"I spent about £7,000 on a 10ft snooker table and a pool table and all accessories. I have not moved into my house as yet so only played on the snooker table half a dozen times. I noticed the table had a few rolls so I contacted Home Leisure. I sent email after email and had no reply. I had a feeling this was going to happen because the accessories which they sent was cheap and shabby. I had to involve another professional company to level my table. I was so upset when the new company had told me all the faults with my table. They said it was very dangerous because none of the bolts had been tightened and it could collapse at anytime. They said that the table had never been levelled from the beginning because they were no clamp marks underneath . The new company went on to say that it was never ironed in the first place because I would have noticed the gaps between the slates.The cushions were put on inside out, staples showing everywhere. These tables are shipped in from China so please be aware and stay clear.”

Helpful Report

Posted 6 years ago

“I spent about £7,000 on a 10ft snooker table and a pool table and all accessories. I have not moved into my house as yet so only played on the snooker table half a dozen times. I noticed the table had a few rolls so I contacted Home Leisure. I sent email after email and had no reply. I had a feeling this was going to happen because the accessories which they sent was cheap and shabby. I had to involve another professional company to level my table. I was so upset when the new company had told me all the faults with my table. They said it was very dangerous because none of the bolts had been tightened and it could collapse at anytime. They said that the table had never been levelled from the beginning because they were no clamp marks underneath . The new company went on to say that it was never ironed in the first place because I would have noticed the gaps between the slates.The cushions were put on inside out, staples showing everywhere. These tables are shipped in from China so please be aware and stay clear.”

Helpful Report

Posted 6 years ago

“The guys were very friendly and helpful, a pleasure to work with”

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Posted 6 years ago

“Great service, staff attitude & knowledge. Really happy and would definitely use again”

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Posted 6 years ago

“Pleasant guys fast and efficient.”

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Posted 6 years ago

“Really happy,friendly and quick service. Great work”

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Posted 6 years ago

“I recently purchased a Signature Exeter Pool Dining table and could not be happier. I was back and forth with what size, colours, cues etc that i might want. I gave Home Leisure a call and spoke with a bloke called Mike Warren, very friendly and was able to give me the advice that i needed. Table is better than we imagined. Great centre piece for entertaining guests. I would highly recommend Home Leisure, from sales team to fitting team excellent service!!!”

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Posted 6 years ago

“Quick, efficient and friendly”

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Posted 6 years ago

“Difficult job. The guys here excellent, quick and efficient. Job done, client happy. Thank you.”

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Posted 6 years ago

“Very happy with my Brunswick Table the boys at the Showroom helped me choose the perfect table for my Games Room. Tom the installer was very professional at fitting the table at me house. Definitely would recommend Home liesure direct the boys know there Bussiness.”

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Posted 6 years ago

“The initial purchase was great, friendly team and delivered with absolutely no issues, I purchased the supreme winner table back in 2015, had a small issue with weathering which Ben sorted immediately. I will be getting a new cloth next year so will be using HLD. Staff like Ben make the difference to a company. Thanks”

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Posted 6 years ago

“Pool table delivered damaged in Nov 2017, seven months on despite numerous emails and calls (always from me, never from them) they still haven't sorted it! Its easy to give good customer service when everything is ok, as soon as there is a problem they will ignore you and move onto the next sale. Avoid!!”

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Posted 6 years ago

“Excellent quick install”

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Posted 6 years ago

“Easy to navigate website, and quick online answers to questions.”

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Posted 6 years ago

“Quick service minimum disruption recimmend”

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Posted 6 years ago

“Great guys, polite and helpful. Very happy customer!”

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Posted 6 years ago

“Excellent service indtallation team great”

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Posted 6 years ago

“Very easy website to navigate. Good advice on the videos made it easy to choose the right table. Looking forward to receiving it in a few weeks time!”

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Home Leisure Direct Reviews