Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.90

4.9 Rating 836 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

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Metrics

4.9

Based on 836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 7th November 2024

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tyrone was very helpful and knowledgable . Great showrooms .”

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Posted 4 years ago

“Loved the service, pool table and delivery. Just top stuff all round.”

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Posted 4 years ago

“Great service, quick delivery time expected in March got it in Feb, delivery guys Phil and Duane did an excellent job at setting it all up”

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Posted 4 years ago

“Excellent service, punctual, very professional and friendly guys. Phil and Duane. We are extremely happy with our new dining pool table.”

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Posted 4 years ago

“Thanks to Gareth, Phil and Home Leisure Direct for our first pool table.....already played 30 games and plenty more to go!”

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Posted 4 years ago

“Gareth and Phil did a great job. Not an easy access on first floor but were super careful .”

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Posted 4 years ago

“Showrooms are fantastic, cue selection is great. Tom was really helpful! Looking forward to a bash with my new cue”

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Posted 4 years ago

“Really quick delivery time and great pool table.”

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Posted 4 years ago

“Really quick delivery and great pool table.”

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Posted 4 years ago

“Great service thanks. Would highly recommend. Thanks for the help Luke!”

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Posted 4 years ago

“The pool table was delivered on time and in perfect condition. From sales to delivery everyone was knowledgeable and helpful, I wish all companies were as easy to deal with as this one. Well done and thank you!”

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Posted 4 years ago

“Have the most extensive range of pool tables and the only supplier that I found to have the exact size that I was after for the space I have. Table itself is amazing quality and looks wonderful. Installers were excellent too.”

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Posted 4 years ago

“Came into the showroom for a cue, great selection available. Loads of decent tables to have a go on too. All my questions/queried answered by Tom. Definitely worth the trip down to see the showrooms”

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Posted 4 years ago

“Love my table, such good fun.”

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Posted 4 years ago

“Tyrone was very helpful making my purchase quick and easy . Thanks”

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Posted 4 years ago

“Tyrone was helpful and made the purchase very easy . Thanks”

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Posted 4 years ago

“Terrible customer service. Cowboys. Spent £3,500 on a premium table, yet was treated like muck. First off, arranging to get the table delivered was a serious pain. The sales people were not clear about instructions, and told me delivery dates which weren't fulfilled because they didn't communicate properly. Then there's the problems with the product itself (Signature McQueen dining/pool table) - The balls kept getting stuck in the ball return system. Took them a couple of months to sort out. Really terrible design – the service guys had to patch up the holes that the balls were getting stuck in. - Didn't deliver all the cues, then tried to make out like it was somehow my fault and initially refused to send the missing cues out to me. - HLD forgot to send out any chalk with the cues, meaning I couldn't play pool properly for 3 days while awaiting delivery of the chalks. - The wooden triangle they provided was wayyy too big for the balls, meaning the balls were hardly touching when you break. They argued this point with me, despite being an obvious fault. Unbelievable. - The dot on the balls end has come off, meaning I have to guess where it used to be. The top end dot also looks like it's about to fall off. - They still charged me £150 to lift the frame upstairs in my apartment block – which took them 5 minutes to do! The rest of the actual heavy stuff got taken up in the lift. Felt pretty ripped off, given all the awful customer service. - Had to chase WLD constantly for updates on where the table was, when it was being delivered, if they'd received payment, where the missing items were. - Asked them to call me back on several occasions and was ignored. Even when I got the manager involved and the 'customer service' person. Now, I do have to say I am happy with the table itself, now that the service guys have come out to re-balance and fix the ball return system. It's a beautiful table. The guys who came out to deliver were nice, and the initial salesman Tom was nice enough too. But everything in the middle – the actual customer service, was laughable. My friends and family couldn't believe how much I'd spent on the table, yet somehow was given some of the worst service I've ever known. It became a bit of a joke. Sadly, not one that's very funny when the table you've bought is worth more than your car! ** WOULD I RECOMMEND HOME LEISURE DIRECT? ** Hell no. I feel ripped off and humiliated. A note to HLD owner: If you treat all your customers like I have been treated, I don't know how your business is still running. Your staff could have fixed the issues by calling me, apologising and making sure I wasn't ignored. You can call me to discuss if you want.”

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Posted 4 years ago

“Fantastic service and thoughts for our needs. Fully recommend”

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Posted 4 years ago

“Fantastic table, fantastic service. I originally called just to fire some questions but by the time I had finished with my phone call with Adam Penwell (ask for him he's a top guy) I was satisfied enough to place my order then and there. I wanted an English pool table to double as a dining table and he threw some options at me with an upgraded cloth included in the price and recommended some upholstered benches that just tops the whole set off. Customer service from Adam Penwell was above and beyond before during and after and the delivery and installation was smooth and quick. Was playing pool with a supplier within an hour of the van turning up to install! 5 Stars from me Thanks again Adam!”

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Posted 4 years ago

“I had ordered my Hawkes Signature pool table 4 weeks before Christmas, having visited the showroom in Bristol. I met Sam there and he did everything possible to make sure I had my table before Christmas. He had it shipped from France and built at my house by December 21st. It was the perfect entertainment for the 21 guests I had for Christmas day. We love it!!”

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Posted 4 years ago

Home Leisure Direct is rated 4.9 based on 836 reviews