Homebase Reviews

Name: Homebase
Rating: 1.89

1.9 Rating 945 Reviews

21 %

of reviewers recommend Homebase

Company Reviews

Questions

Metrics

1.9

Based on 945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

ph:+44-34-50778888

Email:

order.enquiries@homebase.co.uk

Write Your review

Tell us how Homebase made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, I know you won't take any notice of this but I placed an order 6 weeks ago, paid you, sent 3 follow up emails and you have kept my money and not responded. I want a refund but imagine I won't get one. Once lockdown is over and you open up your stores, you deserve to go into administration. Give me my money back.”

Helpful Report

Posted 4 years ago

“I ordered and paid for 2 sun beds in Early April. You took my money and I have heard nothing more. This is dishonesty at best and possibly fraud. If I don’t get my money back within 5 days I will proceed with a claim via courts. I will also post this in every social media channel”

Helpful Report

Posted 4 years ago

“Cant believe they can get away with theft! Taken money instantly from my account and wont refund, 10 months for a pot of fence paint! Never will I shop with them again. Buch of conning crooks!,”

Helpful Report

Posted 4 years ago

“Without a doubt the worst customer service experience I have ever encountered. Ordered and paid for goods 7 weeks ago, with a 10 day delivery expectation. Still waiting for the main part of my order. Can’t speak to them, they ignore emails and won’t refund my money.. I’m just expected to wait and hope my order arrives. I’ll never shop at Homebase again, they are a disgrace.”

Helpful Report

Posted 4 years ago

“Been waiting a month for a delivery that Homebase said would 'arrive within 21 days'. Can't get hold of anyone to get an update on where any of the items are. Now initiating legal action. This company appears to have given up doing their jobs across the board but are still taking people's money. Scam artists.”

Helpful Report

Posted 4 years ago

“Have emailed so many times asking where is my paint. Waiting four weeks and no one getting back to tell me when I will get it. But fast to take my money . So this is your great customer service . Ref 4072030225. Oh and forget trying to tell them about a item missing from packet. But again take my money . The company do not reply”

Helpful Report

Posted 4 years ago

“We purchased a palram mythos greenhouse and are very happy with it. It is excellently designed and has very clear instructions. It is extremely sturdy once installed.”

Helpful Report

Posted 4 years ago

“2 months after ordering and still not received goods but the money has been taken. No communication. https://www.coronavirus-business-complaint.service.gov.uk/”

Helpful Report

Posted 4 years ago

“Ordered an in-stock item on their website, got the confirmation email for my order, then later that day got an email explaining the order cannot be completed due to certain circumstances, I replied and used their website to ask for an explanation to receive nothing. Poor customer service and caused a great inconvenience.”

Helpful Report

Posted 4 years ago

“Avoid this company at all costs. They should be closed down. On line service appalling , unable to contact on phone,email or other means. Do not order from them. 6 week wait for incomplete order.”

Helpful Report

Posted 4 years ago

“Still waiting on fence paint 7 weeks nobody answering phone shocking service getting angry by the day”

Helpful Report

Posted 4 years ago

“Con artists. Absolutely appalling customer service still awaiting on my refund. Cannot get to speak to anyone directly. Just a generic email. Don't ever order anything on line as you won't get the item or the refund”

Helpful Report

Posted 4 years ago

“How I wish I could give 0 stars! Ordered several items on 3rd April with delivery date of 10th April for some and within 30 days for others. Payment taken immediately. Received email on 5th April advising 1-2 day delay. Part of order received late April, then 30 day items received. Three weeks ago received email advising courier would contact by weekend - but didn't. Today received texts advising items arriving within 72 hours of tomorrow, followed by more texts saying arriving today. Remaining items did arrive today but larger tin of paint had loose lid and had leaked into packaging. This is the first and last time I will order online from Homebase.”

Helpful Report

Posted 4 years ago

“Nearly £500 pound spent on garden furniture March 8th paid for Saturday delivery didn't turn up another date came home from work didn't turn up. With the shut down its difficult so emailed a couple of times and left it, stepped up things to chase it legally 20th May lonly for them to say it's been delivered. Disgusting taking advantage of things in these hard times. Cowley Oxford.”

Helpful Report

Posted 4 years ago

“Placed an order on April 20th for gardening equipment. I sent three emails for an updated, but only received an automated response apologising for delay. Last Friday I finally received an update advising me my order had been processed and would be with me in two days. Now today received another update telling me I would get a refund, if I’m lucky, in five days. Dreadful company, have had my money for several weeks. Avoid at all costs, because they simply Don’t Care. Ann”

Helpful Report

Posted 4 years ago

“Homebase are scum. Refusing to refund or respond to my emails for items that wasn't delivered.”

Helpful Report

Posted 4 years ago

“Placed order 26th March for garden paint and decking paint. Havnt had any replays to numerous mails, still no order and even tried the refund link and I've had nothing. Will never use homebase ever again.. I understand you took on to much it's the lack of customer service and the ability to speak with an actual human to discuss the situation that's destroyed your reputation.”

Helpful Report

Posted 4 years ago

“Sadly the same as many others. Over 8 weeks without the majority of an order. Only things to arrive where direct from a supplier and items I collected from store. Refund requested weeks ago and no response to emails, telephone lines closed. Have raised the issue with my bank as no other option left. Every other company I have used during the pandemic have either managed or been upfront with their delivery times.”

Helpful Report

Posted 4 years ago

“Automatic Responses not dealing with any of my issues. They have extremely poor operational capabilities and an even worse customer support team. 8 weeks no items and no understanding of how they can help. Nor will they give me a refund. Safe to say I will not be using again and will be passing on this message.”

Helpful Report

Posted 4 years ago

“Ordered two tins of paint on the 4th of April, one tin arrived on the 26th. Have sent several emails to find out what’s going to happen, refund or completed order, no response at all. No telephone contact as they are not taking calls. They have my money so now don’t care. Customer service is extremely poor.”

Helpful Report

Posted 4 years ago

Homebase is rated 1.9 based on 945 reviews