Homebase Reviews

“ We are now left with nearly £1,000 of splash panels we have no use for and Homebase have washed their hands of the matter because we have had the panels for way longer than the 30 day returns policy. ”

“ RETURNS ARE EXTREMELY DIFFICULT Email correspondence is slow and often does not acknowledge the issue. ”

“ Having queued up for over 35 minutes due to social distancing guidelines, when I eventually got to the entrance, a Paul who works there then told me that they are not processing refunds/returns and he does not know when they will commence. ”

“ Branches wont accept returns 'in case of contamination' and no customer service phone line in operation. ”

“ I am not happy with the after sales care I have received. My Bathroom units were delivered wrong. I am yet to receive replacement ones after receiving the originals 4 weeks ago nearly. No one in the Rayleigh Weir store returns my calls to keep me updated or to give me straight answers. I am very disappointed and won't be using Homebase again. ”

“ Beware shopping at Homebase,all the prices are going back up and not just by a few pennies.I have noted various items a pound or two dearer than they were.I guess the new owners,Bunnings, faced with a £97M loss in the last six months are trying to recoup from the few Homebase customers that still shop there. Whenever I go in,there are never any tills open,just the returns desk,a very poor shopping experience. ”

“ 20 mins later she returns to say that she could not find the key as the manager took it home accidentally. ”

“ Apauling returns process. ”

“ Who in their right mind would give 'a paid for' item back to a store without receiving either the refund requested or at the very least a returns receipt. ”